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    T-Mobile - Poor retentions offers?

    My 18month contract is in its last month so i phoned up today to 'cancel' to see what better deal i could get.

    I am currently paying £30 a month on an old Combi plan with free internet. I told them i wanted the Samsung Galaxy S or Nokia N8 for around £20 a month. The best they could do with a free phone and unlimited texts and internet was £30 on a 24 month contract. Bearing in mind he commented i had been a loyal customer for the last 9 years.

    I can get this for £25 on Tesco and Orange.

    Needless to say i now have my PAC code.

    Just wondered if anyone else has had better look with them or have they gone down hill since they 'merged' with Orange? I have always had great retention deals in the past.

    18 Comments

    They really have gone downhill... a friend of mine used to work at their H/O and left after the merge.
    Apparently one of their new goals is "conversion" trying to get customers on old 12 month and 18 month plans on to 24 month plans. As handset technology has got better and handest prices have increased, this is the only way T-mobile can guarantee "payback" which is making sure they make enough profit from you in 24 months to cover the handset trade price.

    They don't actually care too much if you offer to leave or cancel. If they think they are not making enough to cover payback then they will happily open the door and wave goodbye!

    Original Poster

    Miss Money Penny

    They really have gone downhill... a friend of mine used to work at their … They really have gone downhill... a friend of mine used to work at their H/O and left after the merge.Apparently one of their new goals is "conversion" trying to get customers on old 12 month and 18 month plans on to 24 month plans. As handset technology has got better and handest prices have increased, this is the only way T-mobile can guarantee "payback" which is making sure they make enough profit from you in 24 months to cover the handset trade price.



    Most providers will try this....i am willing to go from 18-24. This does appear to be the norm now but only offering a £5 discount off the website is an insult i think after being with them for 9 years!

    jrw

    Most providers will try this....i am willing to go from 18-24. This does … Most providers will try this....i am willing to go from 18-24. This does appear to be the norm now but only offering a £5 discount off the website is an insult i think after being with them for 9 years!



    I know... they take the biscuit. Loyality means nothing nowadays. Ive been with T-mobile since they were known as One2One. One of a handful of genuinely old loyal customers but they really couldnt give a hoot!!

    Banned

    jrw

    Most providers will try this....i am willing to go from 18-24. This does … Most providers will try this....i am willing to go from 18-24. This does appear to be the norm now but only offering a £5 discount off the website is an insult i think after being with them for 9 years!



    as I found from Voda, customer loyalty means jack schitt to them now, best off buying your own phone and finding a decent sim only plan from elsewhere .. I bought my own iphone and a sim deal for 20quid , not tied into a contract and if a better sim deal comes along I can burger off ..
    Edited by: "dog_cop" 11th Feb 2011

    My dad has been a customer for 15 years, yet the retentions were offering a crap phone with 1000mins, unltd texts etc for £30-35... They defo have gone downhill!

    Original Poster

    whatsThePoint

    If they've had you 9 years without really making a profit, What incentive … If they've had you 9 years without really making a profit, What incentive is there for them to keep you



    Oh i am sure they have made a profit. Just off one holiday when i ended up with a £98 bill for the privilege of people listening to the voicemail message instead of just hanging up.

    On a £30 a month contract with 750mins, unlimited text and unlimited internet i am probably using an average of 300mins, around 500-1000 texts and a few meg internet. I would say that they are definitely making a profit out of me. It is more 'fixed' price than it used to be now with the 'unlimited' options as they used to base it on your monthly spend which when you only had 50inclusive mins and messages you could do quite easily. But with contracts nowadays they can't base it on your monthly spend as many people would go (or have any need to unless abroad) over the allowances.

    Original Poster

    Around £350 to £400 so at £400 they are still £320 up on the deal (well actually i lot more than that as i dread to think what they actually get the phones in for...). What i am saying is that Orange can do the same deal for £5 less a month. After being a customer for 9 years they should at least match it or beat it. They are the same company after all.

    i would haggle more a few months back i was on combi 15 never went over, being a tightg student! Now when i upgraded not directly through t-mobile even though i got a reciept of them and buymobilephones who i did it with i got 600 mins untld texts and 3gb net which is no more for £20 on 24 month contract

    Just a month ago I came to the end of my contract with t-mobile (12 months paying £30 p/m). Having trying to upgrade initially with a customer rep I could not get the right deal (got offered HTC wildfire (free) for 12.50 p/m with 100 mins and 100 txt and unlimited internet (3G) on a 24 month contract) which was enough for me but I thought the monthly cost was a little too high) I decided not to upgrade and asked for my PAC to be sent. The following day I got a call from t-mobile direct retentions dept. the lady offered the same deal again but reduced to £5 p/m, (something about getting more money allocated to my account) I tried to deal at 18 months but she said that the system would not allow it.

    I suggest you wait for them to call you and you will get a much better deal.

    BTW I manage to sell the phone for £140 making a profit and still having minutes, texts and internet.

    Good Luck :-)

    Original Poster

    hussaiz1

    Just a month ago I came to the end of my contract with t-mobile (12 … Just a month ago I came to the end of my contract with t-mobile (12 months paying £30 p/m). Having trying to upgrade initially with a customer rep I could not get the right deal (got offered HTC wildfire (free) for 12.50 p/m with 100 mins and 100 txt and unlimited internet (3G) on a 24 month contract) which was enough for me but I thought the monthly cost was a little too high) I decided not to upgrade and asked for my PAC to be sent. The following day I got a call from t-mobile direct retentions dept. the lady offered the same deal again but reduced to £5 p/m, (something about getting more money allocated to my account) I tried to deal at 18 months but she said that the system would not allow it. I suggest you wait for them to call you and you will get a much better deal. BTW I manage to sell the phone for £140 making a profit and still having minutes, texts and internet.Good Luck :-)



    I might actually phone them back in a week or 2 and say i would like to stop with tmobile blah blah blah and see if they offer better. This was retentions i spoke to though...

    Original Poster

    Well they phoned me today and offered me 600mins, unltd texts and internet for £25 a month on the Galaxy S - Being delivered before 9am tomorrow!

    Hi
    I rang to cancel, and they offered my £5 per month for 24 months 60 mins international calls, 300 x network and 300 txts,

    But with the 30 day deals from tesco, and good deals from giff gaff, i don't think we should sign for long contracts.

    personally, get your phones unlocked and switch to whatever the best deal is around at the time.

    i got the £7.50 a month tmobile deal and cant be happier, but if i cant get anything good from them in december when this one is up, it makes no odds to me, ill move to the next one thats best for me.

    Soon they wont be able to offer contract lengths over 12 months, bear that in mind.

    Original Poster

    golemsmate

    Soon they wont be able to offer contract lengths over 12 months, bear … Soon they wont be able to offer contract lengths over 12 months, bear that in mind.



    Where have you got this info from? All they will do is vastly increase the monthly cost or make you pay for the phone.

    jrw

    Where have you got this info from? All they will do is vastly increase … Where have you got this info from? All they will do is vastly increase the monthly cost or make you pay for the phone.



    took a little bit of searching but here u go:

    knowyourmobile.com/blo…tml

    Original Poster

    golemsmate

    took a little bit of searching but here u … took a little bit of searching but here u go:http://www.knowyourmobile.com/blog/751765/eu_12_month_contract_law_arrives_in_uk_in_may.html



    Yep as i suspected they will sting you for the phone or the monthly line rental. However long the contract be it one month or 36 months (we have 36 month contracts at work), it will always work out the same cost.
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