Expired

T-mobile Upgrade - £75 minimum charge?? Anyone asked for a upgrade lately?

Found 20th Oct 2008
My 18 months contact is coming to a end in November, as I've been with them for over 3 years on flex 75, have a monthly spend of £120+ each month, I expected to be able to get the Nokia N96 for free, but when I called yesterday, I was quoted to upgrade to the N96, it would cost me £440!! so when I asked what free upgrades I could get, I was told the minimum fee would be £75!! + price of a the headset!! I was told they wanted to stop giving free phones or something??? anyone have more info on this? was told in the T-mobile shop to try upgrade in the beginning of 2009 as prices might drop by then??? what the hell is this???

35 Comments

Recently did an upgrade at a Store, as opposed to the Cust Services & they said that the stores get extra commission for the updgrade & so they pass it on. Try a Store, if you havent done yet.

If that's the case then its time to ditch them and join someone else!!!!

Phone and ask for you PAC code and when they ask why say A) becasue you charge me the earth and B) your too tight to give me a new fone!!!! :viking:

They then may sort you a deal!!

foxymissroxy, thats even better. The reason I stick to them (4 contracts with tmobile) is that they have a great cust services team who dont mess about wasting my time like o2 or orange or vodafone & I LOVE their flext deal as I dont know at the start of the month whether I will use text more or minutes & this plan takes care of it. :thumbsup:

KOGONAI;3242930

I LOVE their flext deal as I dont know at the start of the month whether … I LOVE their flext deal as I dont know at the start of the month whether I will use text more or minutes & this plan takes care of it. :thumbsup:



I would say that if you're spending £120 per month with them, you need a better contract than Flext75!!!

Just went on their website & realized the plan you are on "3250" minutes & "6500" texts every month for 63£ on Flext 75?

OP you exceed that by 57£??????

Not to be rude, just out of curiosity & trying to help you out. :oops:

Original Poster

KOGONAI, its actually 3250 minutes or up to 6500 texts, the good thing about flext deals is you dont really get a 'set' amount of min or texts, its £360ish credit per month, so its up to you how much you want to spend them. but yes, I have been over spending every month by about £50...

PapaSmurf - I think the flext 75 is the best they do...

Have tried upgrading in store yesterday, the system came up that my contract expires in november but the upgrade option have been blanked out..was told to call customer service, thats when I found out the mega cost!!

Why dont you want untill November when they have the Google phone out & upgrade for free. just checked their website when I was looking for information for you & registered to pre-order this phone. It was brilliant when I checked in the Oxford street store last weekend.

I dont believe you use 3250 minutes / 6500 texts combination every month & exceed that by more than £50. :oops:

Original Poster

well, the £50 is usually spent on international calls (which is not included in my mins...)
on the google phone, if they're charging me £440 for the N96, it's likely they would charge me £500+ for the google phone!
anyone else been quoted this £75 upgrade charge??

cancel your contract and get the n96 for free on a new contract.i had to do the same

I am very surprised that they gave you such a figure of 75£ min for an upgrade, but as I told you earlier wait till the google phone comes & then they will have to give you a good deal if they want their google phone to promote. :whistling:

Strange that I never had a problem with the upgrade for my sisters upgrade. :?

International Calling worth 50£?? Why dont you go with the international calling option from them to give you cheaper than direct dialing costs.

I had the same problem on Three a few years ago. There is a way around it if you want to stay with T-mobile...

If you aren't bothered about keeping your number
Simply cancel your contract and sign up for a new one.

e2save are doing the phone for [COLOR="Blue"]FREE [/COLOR]on Flext 75 with 5 Months half price Cashback (by redemption) equivilant to [COLOR="blue"]£187.50 cashback[/COLOR]. Plus [COLOR="blue"]£36.50 Quidco Cashback[/COLOR] too

Alternatively, O2 are doing the phone for [COLOR="blue"]FREE [/COLOR]with e2save for the same £75 a month with 3000 mins & Unlimited texts but with 9 Months half price Cashback (by redemption) equivilant to [COLOR="blue"]£337.50 cashback[/COLOR]. Plus [COLOR="blue"]£36.50 Quidco Cashback[/COLOR] too. This way you could also keep your number

If you want to keep you number AND stay with T-Mobile
Request a PAC code from T-Mobile and Port your number onto a temporary Pay as you go Sim Card on Vodafone/O2/orange. Then, once your number is on your new temp PAYG sim you can sign up as a new customer with T-mobile porting your number back from your temp PAYG card and take advantage of the new customer offers (such as the one on e2save above) instead of the [email protected] "Upgrade" offers they give

e2save. I will hang mylsef or even kill myself but NEVER go to e2save. They are a bunch of LIARS & CHEATS. :x

Dont get me started on e2save. I have had only 1 contract with them & have lost about 31 + 62.5 * 4 + 25 in the 18 month contract = 306£ of my hard earned money.

t mobile go through stages when they dont want to give out any free phones - my mate works for them. try again in a couple of weeks and see what happens.. best thing id do is wait till they ring you cos when they know that you want an upgrade they take ur eyes out! Also i would maybe ring up and say your gonna cancel cos your spending a fortune and you dont feel you are getting anything in return.. it always works - trust me..

dazza does that mean your friend can give us a discount? :whistling:

which store :oops:

Original Poster

Thank you for your advices, I will call T-mobile tomorrow and see what they say. really don't know what they would say, but just felt that with all the mobile contracts out there, I can't believe they expect me to pay for a upgrade.

Original Poster

Just spoken to T-mobile, told them I wanted to leave because of the upgrade charge they are charging and the person on the phone just said, fine, didnt even try to keep me at all. Seems like they may have too many T-mobile customers spending over £120+ each month and cant wait to get rid of me!!

KOGONAI;3248641

dazza does that mean your friend can give us a discount? … dazza does that mean your friend can give us a discount? :whistling:which store :oops:



sorry aint possible - nice try though.

KKND;3253107

Just spoken to T-mobile, told them I wanted to leave because of the … Just spoken to T-mobile, told them I wanted to leave because of the upgrade charge they are charging and the person on the phone just said, fine, didnt even try to keep me at all. Seems like they may have too many T-mobile customers spending over £120+ each month and cant wait to get rid of me!!




Ive had a word with my mate and he says that its always the last quarter of the year that they try and get people to pay for upgrades, if you dont mind waiting until xmas then try again then. But, as said before, try and get urself a better deal elsewhere. Theres plenty of choice nowadays...

dazza230;3256286

sorry aint possible - nice try though.



I was just kidding mate.

KOGONAI;3261993

I was just kidding mate.



ha ha - i know you were :-D

Just to give this thread a bit of a bump.

I tried to upgrade my phone, when I went into my 12 month of a contract at the beggining of December. T-Mobile were only prepared to offer the Google phone (for £75) if I moved up to a Flext 35 contract.

I said I wasn't interested in that phone and was told to call back at the start of next year.

As I am now out of contract I thought I'd try again. They've got nothing to offer me and told me to try February!

I'd tell em where to stick it if I didn't have a 50% discount. ;-) Which is what the problem probably is.

In the past I've been told to upgrade on line/over the phone as they make less commission than the shops.

Found this:

"Some UK mobile operators have begun trying to dissuade customers who are near the end of their contracts from upgrading their handsets."

news.zdnet.co.uk/com…htm

I never upgrade my phone, contracts ends I walk leaving the number behind and start again from scratch. You shouldn't have to do that, but I aint being ripped, they shouldnt be allowed to treat actual customers differently from prospective customers.

Last year when my t-mobile contract was up I rang & asked for an upgrade & was told I had to pay extra for any phone I wanted. Next year they said I could have any phone I wanted & didn't have to pay a penny!
I bit weird if you ask me but I think it depends on who you talk to sometimes so just call back & try again with a different person.

they did this to me so i told them i wanted to cancel because they would give me a better deal as a new customer and then they said oh well we can do that for you too so i got a new phone for free i was on flex 35 i called customer services.

I never upgrade my phone, contracts ends I walk leaving the number behind … I never upgrade my phone, contracts ends I walk leaving the number behind and start again from scratch. You shouldn't have to do that, but I aint being ripped, they shouldnt be allowed to treat actual customers differently from prospective customers.



You really should try and see what they will offer you.

I mean people get great deals. I get 400 mins, unlimited texts and a free Samsung Tocco for £15 a month from orange.

Seems silly to not even ask.

Well, I guess this is a bit late, but I thought you would like to know why they were asking for so much towards a phone. I used to work there as an upgrade specialist.

Firstly, and I am just being honest here, I have never seen anyone on Flext75 (18 months) paying £120 a month for just one line who couldn't get what they wanted. I would suggest you are padding your story a bit. The only other explanation is that you frequently pay your bills late and have had your line suspended on a regular basis. It costs all mobile networks a small fortune to chase habitual late payers.

Secondly, full upgrades are always due one month prior to the end of a contract. Even a single day before that period and you won't get close to your full entitlement. So it could be that your full upgrade was not quite due.

Now having said that, in the last financial quarter of every year (that I was there), T-Mobile become a little stingy with upgrades. This is because Deuchte Telecom, who own T-Mobile, have to pay their shareholders their dividends at this time of the year and T-Mobile are where they take the money from. So in every scenario it is always best to wait until late January onwards before trying to get your upgrade.

Having said that, free upgrades were available to profitable customers. All customers are given a rating. There are 10 ratings in total. In the last quarter of the year, only the top 7 were eligable for a free upgrade. Anyone in the bottom 3 were considered unprofitable and were asked to pay for any phone on an upgrade. Normally, throughout the rest of the year any customer, no matter what their rating would be offered a 'webmatch' where they would be offered the same deals that are available to new customers. Again, in the last quarter because of financial contstraints, the 'webmatch' was banned and non-profitable customers were encouraged to wait until the new year for their upgrade.

When I talk about low vaue customers generally speaking it is people who pay £25 or less, per line, per month. In many of these cases even a 'webmatch' for a £20 or £25 per month contract will only ever offer a limited range of phones.

There are other things to take into consideration i.e. how you use your phone, which networks you call and which networks call you, but to explain that in detail would take a lot longer.

The general rule of thumb is this, pay your bills on time and try to do an upgrade between late January and the end of August. You will 99 times out of a 100 be offered a fair deal based on what you are worth to T-Mobile. And for 9 months out of every year that deal is easily competitive with other networks.

If you try to do your upgrade in the final quarter of the year, you won't always get a great deal. Is that fair? I don't know. But T-Mobile are a business and their affairs are driven by the shareholders. If you are paying £15 per month, you will not get a top of the range phone free of charge, it does not make sense financially. In the same way you couldn't buy a Mercedes for the same price you would pay for a Lada.

In conclusion I would re-state that in the years I was at T-Mobile anyone overspending by £50 a month would be pointed towards a plan that suits them better and would likely get any phone of their choice. So, there is something you are not being completely honest about.

The main aim of any network is to get every customer on a price plan that suits them. Why? Because everytime someone calls a network to complain or change their plan or query an overcharge, every call costs roughly £6 to that network. If T-mobile gives you a good phone that works and suits your needs and puts you on the best price plan available, then the network hopes that you will not need to call again before your next upgrade in 17 months time. It's as simple as that.

Cosmicsun, I cannot believe you typed all that :lol: Have some rep from me, as I think your information seems to be spot on.

KOGONAI;5735456

Cosmicsun, I cannot believe you typed all that :lol: Have some rep from … Cosmicsun, I cannot believe you typed all that :lol: Have some rep from me, as I think your information seems to be spot on.



I cant believe you read it all :lol: I fell asleep two lines in.

stgeorge;5735481

I cant believe you read it all :lol: I fell asleep two lines in.



I am glad I am not the only one with this thread subscribed still after 8 months :whistling:

KOGONAI;5735494

I am glad I am not the only one with this thread subscribed still after 8 … I am glad I am not the only one with this thread subscribed still after 8 months :whistling:



I'm just lazy so never unsubscribe, I have about a trillion pages so finding a thread can be a mission

Yup, got a little carried away there.
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