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    Take back to shop or company?

    Im soo annoyed,

    i have been on a 3 contract for about a month now with the Nokia N95 but now it has kind of broke. the probley is it keeps on resetting and freezing randomly which makes it almost impossiable to use for anything more than a text or a phone call.

    What i am worried about is what if they dont believe me if it does not reset itself in the shop. Also im not sure where im ment to take it back to. I live about 45minutes from where i got it from so i dont want to waste a journey out there.

    So do i take it to the 3 shop or send it back to Nokia?

    thks


    EDIT: i havent got insurance but it is with in the 12mth warrenty

    6 Comments

    You can send it to NOKIA directly-but if you want to go to the shop call them first to see if they have a loan phone if you need it-also ask them what is the turnaround. NOKIA has a fast turnaround in my experience so I would send directly.

    If you ring 3 on 333 they will collect the phone and deliver it back to you within 3 days.

    Original Poster

    jtx;2954974

    If you ring 3 on 333 they will collect the phone and deliver it back to … If you ring 3 on 333 they will collect the phone and deliver it back to you within 3 days.


    thks for the replies

    does this come out of my minutes or does it cost outside my contract?

    also i havent got insurance but it is with in the 12mth warrenty does this matter?

    the warranty is not 12 months on your phone. I had the Nokia n80, the warranty is 2 years, very important to remember

    it wont cost you a penny to get fixed as its faulty, so dont worry about that. Your call to 3 on 333, should be free, however check your contract.

    BFM

    mum2b;2954991

    thks for the repliesdoes this come out of my minutes or does it cost … thks for the repliesdoes this come out of my minutes or does it cost outside my contract?also i havent got insurance but it is with in the 12mth warrenty does this matter?



    The call is free and they will always repair your phone if you're in contract.

    jtx;2954974

    If you ring 3 on 333 they will collect the phone and deliver it back to … If you ring 3 on 333 they will collect the phone and deliver it back to you within 3 days.



    oh sorry didnt know 3 had its own careline:oops:
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