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    Tech Help Please

    Moved house two months ago and since being reconnected to broadband (BT) my PC is going soooo slowly. Can't watch videos as its always 'buffering' and it takes ages to load a new page on the net. BT said initially that it take 10 days to connect properly to the internet once they connect you, however I'm still having problems.

    Can anyone tell me how I find out if its my PC or if it is the internet. My PC is only about a year old (maybe less) and I'm running windows 7. How do I check memory etc??

    Many many thanks in advance xx

    33 Comments

    If it was fine before then it won't be the computer unless it's took some damage in moving maybe?

    I guess the broadband is still stabilising and hopefully be ok soon. I've had BT before and found it great,I was using the home hub. Only other thing is the phoneline quality is not good maybe thats effecting it,you soon know if it's no good later on.

    Banned

    what results do you get here?

    speedtest.net/

    BT are lying about 10 days. It works or it doesnt lol

    stabilising

    goto speedtest.net to see what your internet speed is.

    Original Poster

    Thanks, I had a new phone line installed, however I often find the line quite quiet, so I'm mow wondering if it could be that. There was no problems before we moved, it was really fast. - Its really annoying!! Thanks for your help :-)

    how far did you move? i.e. from a city to a village? you might have moved to an area with a lower exchange speed

    Original Poster

    It says - I have no clue what it means though?? Thanks for your help :-)

    Download 0.13mbps
    Upload 0.34 mps
    Ping 104ms

    speedtest.net/res…png



    csiman

    what results do you get here?http://www.speedtest.net/BT are lying about … what results do you get here?http://www.speedtest.net/BT are lying about 10 days. It works or it doesnt lolstabilising

    Original Poster

    I moved from a village to Cambridge City Centre - I would have thought it would have been better but apparently not :-(

    pistol6000

    how far did you move? i.e. from a city to a village? you might have moved … how far did you move? i.e. from a city to a village? you might have moved to an area with a lower exchange speed

    Banned

    check your old & new postcode and check BT ADSL speeds

    samknows.com/bro…ker

    Banned

    GemmaJayne

    It says - I have no clue what it means though?? Thanks for your help … It says - I have no clue what it means though?? Thanks for your help :-)Download 0.13mbpsUpload 0.34 mpsPing 104mshttp://www.speedtest.net/result/1031428789.png


    OMG! that is the worst I have ever seen. Should be getting figures like:-

    Download 6.00mbps
    Upload 0.5 mps
    Ping 50ms


    Your download is horrendous

    RING BT!

    http://www.speedtest.net/result/1031440838.png

    this is mine and im right out in the sticks!!

    might be worth checking all your internal connections, line filters etc
    Edited by: "pistol6000" 15th Nov 2010

    If it is a new house then the ring wire is probably connected inside your Master BT socket, open it up and disconnect it so you only have two wires connected to 2 & 5, you should notice a vast improvement :-)

    Original Poster

    ahhhhh - I have twice they're not listening to me - Time for the authority voice to come out - Grrrhhh

    Thanks :-)

    csiman

    OMG! that is the worst I have ever seen. Should be getting figures … OMG! that is the worst I have ever seen. Should be getting figures like:-Download 6.00mbpsUpload 0.5 mpsPing 50msYour download is horrendousRING BT!

    Original Poster

    Wowzers - I am a blonde, but I'll have a go, If I disappear completely from the world or the internet you'll know I f'd up :-))

    scooterb69

    If it is a new house then the ring wire is probably connected inside your … If it is a new house then the ring wire is probably connected inside your Master BT socket, open it up and disconnect it so you only have two wires connected to 2 & 5, you should notice a vast improvement :-)

    Have you filters on? If the line sounds quiet it could be that

    Those download figures are terrible, double dial-up circa 1999. The ping is really high too.

    Go to pingtest.net and run, post results here

    IS your set up correct? Do you have filters in every in use telephone socket? Is your line quiet, but hissy?

    whats your distance from the telephone exchange compared to where you lived before?

    Also just because you're in the city doesn't guarrenty faster speed as sometimes they will throttle peoples BB down ( who live closer to exchange) so others (further away) can have faster speed.

    No isp would throttle that much imo

    dont waste time with stupid speed tester sites,
    your router has a built in website which can give you invaluable info about your line, should be the first place anyone checks,
    to get to this page open a browser and put http://192.168.0.254 into the address bar, it will ask you for a username and password, these are printed on a on ticker the router.
    fwir the speeds are shown in "advanced" then "dsl" details but there are many guides online.
    Edited by: "maddogb" 15th Nov 2010

    Here's some suggestions but if you could ask a friend or neighbor to do this for you-

    Connect your router directly into the main socket ie take the face plate off and plug the filter and router in there.
    Check that only wires 2 and 5 are connected in the socket. (scooterb69)
    Ask BT to do a line test for you, whilst everything is unplugged except the main socket.

    Here's something worth getting despite having the ring wire disconnected , snag is make sure you have the correct master socket as it will not fit all of them. - shop.bt.com/pro…tml

    read this part copied for you -
    2. Do you have a master telephone socket with a horizontal line across the front? The I-Plate is NOT suitable if:

    * your socket has a horizontal line, but also an Openreach logo on it - this socket has an I-Plate filter built in.
    * your socket doesn't have a horizontal line across the front
    * your socket has two connection points - for telephone and DSL

    For pictures of these sockets, click on the link at the top of this page "Will the I-Plate work with your phone socket?"

    Original Poster

    Hi ya - thanks for all of this, BT have been a little helpful now and talked me through some of this. Its an openreach socket, but there are no wires connected to 2 or 5 so am a bit confused. They are now apparently getting someone more technical to call me back later - we shall see
    Thanks again

    Joey Bloggsy

    Here's some suggestions but if you could ask a friend or neighbor to do … Here's some suggestions but if you could ask a friend or neighbor to do this for you-Connect your router directly into the main socket ie take the face plate off and plug the filter and router in there.Check that only wires 2 and 5 are connected in the socket. (scooterb69)Ask BT to do a line test for you, whilst everything is unplugged except the main socket.Here's something worth getting despite having the ring wire disconnected , snag is make sure you have the correct master socket as it will not fit all of them. - http://www.shop.bt.com/products/bt-iplate---bt-broadband-accelerator-58LT.htmlread this part copied for you -2. Do you have a master telephone socket with a horizontal line across the front? The I-Plate is NOT suitable if:* your socket has a horizontal line, but also an Openreach logo on it - this socket has an I-Plate filter built in.* your socket doesn't have a horizontal line across the front* your socket has two connection points - for telephone and DSLFor pictures of these sockets, click on the link at the top of this page "Will the I-Plate work with your phone socket?"

    Original Poster

    Possibly, the line is quiet - how do I find out? - thanks

    sancho1983

    Have you filters on? If the line sounds quiet it could be thatThose … Have you filters on? If the line sounds quiet it could be thatThose download figures are terrible, double dial-up circa 1999. The ping is really high too.Go to pingtest.net and run, post results here

    Original Poster

    I don't know what filters are? I only have one socket, the line is quite quiet - thanks :-)

    Paddy_o_furniture

    IS your set up correct? Do you have filters in every in use telephone … IS your set up correct? Do you have filters in every in use telephone socket? Is your line quiet, but hissy?

    Wow, Liverpool Uni FTW!

    http://www.speedtest.net/result/1032762711.png

    Original Poster

    I can't get anything from that page, it says not available - am I doomed ;-)

    maddogb

    dont waste time with stupid speed tester sites,your router has a built in … dont waste time with stupid speed tester sites,your router has a built in website which can give you invaluable info about your line, should be the first place anyone checks,to get to this page open a browser and put http://192.168.0.254 into the address bar, it will ask you for a username and password, these are printed on a on ticker the router.fwir the speeds are shown in "advanced" then "dsl" details but there are many guides online.

    Here's my speed at work

    http://www.speedtest.net/result/1032788115.png

    dcx_badass

    I'll just leave this here....Taken from uni now.



    EPIC.

    But Liverpool Uni internet connection was pwned at teh start of term, and we are currently on the "slow" server, no idea when we will be getting back onto the main server but I will let you know when we do

    Do I win a cookie?

    http://www.speedtest.net/result/1032935141.png

    sancho1983

    Do I win a cookie?



    http://img694.imageshack.us/img694/8416/cookie.gif

    GemmaJayne

    I don't know what filters are? I only have one socket, the line is quite … I don't know what filters are? I only have one socket, the line is quite quiet - thanks :-)


    Filter looks like a little matchbox that connects direct to your phone socket, you'll usually have a rj11 cable going to your router and cable going to your phone from it.

    Banned

    sancho1983

    Do I win a cookie?


    DO I win one too lol

    http://www.speedtest.net/result/1033581481.png

    No, you can have a digestive as your upload is so poor

    http://scally.typepad.com/photos/photo_cuisine/digestive_biscuit.jpg
    Edited by: "sancho1983" 17th Nov 2010

    Banned

    sancho1983

    No, you can have a digestive as your upload is so poor


    good job that I hardly upload anything

    GemmaJayne

    I can't get anything from that page, it says not available - am I doomed … I can't get anything from that page, it says not available - am I doomed ;-)



    may be my mistake i deal with so many different makes of router
    but to double check if its the correct address you need to find the routers address on the local network to do this open a command prompt
    in vista/win7 click the windows button and just type cmd, wait a second then press enter
    in windows xp click start, run then type cmd into the box and press enter

    once the black command box appears type ipconfig and press enter

    some text will appear and look for the line under "Ethernet adapter Local Area Connection:"(if wired) or the wireless connection, that says
    "default gateway" the address to the right of this line willl be the routers address so prob 192.168.1.254 or 192.168.1.1

    Edited by: "maddogb" 17th Nov 2010
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