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    Tech help - windows 7 please

    Can anyone help with windows 7??

    Had it about 2 months and all of a sudden its going really slow and keeps freezing, I've not installed anything on it since I got it, have put a few photos on but thats it.

    Is there anything I can do that can speed it up or that I can look at to tell me what the problem is, Its much worse when I'm on the net if that helps??

    Speak slowly i'm blonde ;-)

    THANKS!!!

    20 Comments

    Have you got decent Anti-Virus, Firewall, and anti-spyware/malware protection?

    Original Poster

    no, just the one that cam with the PC - That Norton thing which I hear isn't great

    GemmaJayne;7662721

    no, just the one that cam with the PC - That Norton thing which I hear … no, just the one that cam with the PC - That Norton thing which I hear isn't great



    I think it very possible you have some fomr of virus/spyware or malware...not certain though....usually those things like Norton are trials and thus useless...but not always. Is it a full version or trial?

    Trying installing and running this program:

    download.cnet.com/Gla…col

    It is completely 100% free, with no trial periods or anything like that. It contains some useful tools for speeding up your computer. I use it on my Windows 7 laptop

    Also, look for a programme called Malware Bytes if you are concerned you may have a virus or spyware. Again, free and windows 7 compatible

    You would be best to download and run the free version of malwarebytes before you try anything else
    malwarebytes.org/

    thearbiter65;7662780

    Trying installing and running this … Trying installing and running this program:http://download.cnet.com/Glary-Utilities/3000-2094_4-10508531.html?tag=mncolIt is completely 100% free, with no trial periods or anything like that. It contains some useful tools for speeding up your computer. I use it on my Windows 7 laptop



    thearbiter65;7662789

    Also, look for a programme called Malware Bytes if you are concerned you … Also, look for a programme called Malware Bytes if you are concerned you may have a virus or spyware. Again, free and windows 7 compatible



    I was about to list some possible solutions softwares including malware bytes...but she shouldnt need a system enhancer if its a new system which makes me feel its a infaction of some kind. once I establish if norton is trial or not I will list programmes that COULD help,,,,

    well ok I'll list them

    from filehippo download

    Spybot Search and Destroy

    Malwarebytes

    and Comodo personal firewall.

    Also you may want to look into removing/uninstalling Norton and installing Avast home edition 5

    all are free and great

    Is it a desktop PC? Do you have a Sata Hard Drive?

    It could be something as simple as a loose sata cable?


    Can you do a 'System Restore' to before when the problem started?

    GemmaJayne;7662721

    no, just the one that cam with the PC - That Norton thing which I hear … no, just the one that cam with the PC - That Norton thing which I hear isn't great



    Problem found!

    Most probably software related

    However perhaps a stick of ram has gone down?

    Check that

    Also Could be dodgy graphics card or drivers.

    Try updating graphics drivers.

    shauneco;7663013

    Most probably software relatedHowever perhaps a stick of ram has gone … Most probably software relatedHowever perhaps a stick of ram has gone down?Check thatAlso Could be dodgy graphics card or drivers.Try updating graphics drivers.



    Question is is it a new system that had W7 pre-installed or a system upgraded to W7 becuase if it is then I reckon your on to something there...

    Reinstall windows 7 with a fresh install. Happened to me a couple of weeks ago on windows 7. Works fine now

    Spammed;7663135

    Reinstall windows 7 with a fresh install. Happened to me a couple of … Reinstall windows 7 with a fresh install. Happened to me a couple of weeks ago on windows 7. Works fine now



    Thats a bit extreme until they know what the issue is:?

    bfjem;7663158

    Thats a bit extreme until they know what the issue is:?



    Yeah i guess. When I did mines i hardly had anything on the computer so i just reinstalled win7. If all else fails I'd reinstall win7

    Spammed;7663203

    Yeah i guess. When I did mines i hardly had anything on the computer so i … Yeah i guess. When I did mines i hardly had anything on the computer so i just reinstalled win7. If all else fails I'd reinstall win7



    fair enough :thumbsup: but in this case I would urge the Op to have a little patience trying to establish if there is anything that can be done

    The OP said she has had Win 7 for 2 months. Glary also has a spyware removal tool. It certainly wouldn't do any harm in running it IMHO

    Original Poster

    thanks all, its a new PC - a DELL one that was advertised on here a few months back.
    Sometimes it randomly re-boots too saying there was a problem. I'm really useless and wouldn't have a clue how to reinstall windows 7 or do anything with drivers etc. I will try that link suggested though and get some new viuse software, see if that helps.
    thanks again xxx

    if the pc randomly re-boots then contact dell, you can even do it online now :-), they can even check out your pc for you

    Hope it helps you. If the computer is only 2 months old, I would contact dell if the programs don't work. I have had no problems at all with Windows 7 and I installed it myself on release day.

    thearbiter65;7669087

    Hope it helps you. If the computer is only 2 months old, I would contact … Hope it helps you. If the computer is only 2 months old, I would contact dell if the programs don't work. I have had no problems at all with Windows 7 and I installed it myself on release day.


    I agree. Windows 7 is probably the best installation I have ever done. Its simple uncluttered and just works, now finally I can say WOW (3 years too late)

    So unless your Antivirus solution is bogging you down, it may be a hardware problem. Note if you Right Click the task bar and select Task Manager, see how busy the processor is etc... If its busy then you have a program/Antivirus problem. If its not busy its probably a hardware or even Firmware problem...it could be worth upgrading the Bios, and anything else that Dell has brought out in the last couple of months for your hardware, sometimes especially when a new OS comes out they have to make driver or Bios changes. Just noticed you said you were blond :-)
    For these updates then "simply" contact Dell I have always found them very helpful once you get through all their noncence switch board. Tel number is 0844 338 1000 (quite expensive) but if you search on [url]www.saynoto0870.com[/url] it comes up with a number of 01344 373727 which if you have free minutes to use up you can call for free :-).
    or you could try this link, type in your service Tag number and Chat away :-)
    support.euro.dell.com/sup…bsd

    Hope all the HDUK users suggestion come in handy for you
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