Technical glitch sees thousands of Three customers double charged

    Worth checking your bank, Three may have made you incur charges for going overdrawn etc

    Some 8,000 Three customers were double charged after their direct debit payments were processed twice. The company has said the money will be refunded within a matter of days.

    The company gave the following explanation: "Due to a technical error, duplicate direct debit payments were requested from a small number of customers. Three is working with its bank to resolve this issue as soon as possible. All impacted customers have been contacted and duplicate direct debits will be refunded accordingly.”

    They have also apologised to customers inconvenienced by the glitch.

    Three said "It is understood a file sent to one of the banks was processed twice in error, resulting in customers being charged on the double."


    Original Poster SuperEd

    Oh dear and you thought Vodafone are bad

    I thought 02 was bad enough... Taking £800 out of an oap account for
    Their mistakes

    Its not like they did it on purpose, as they have said that they will be contacting the affected customers and will be refunding them.

    Who made this management glitch?
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