Technical Question about Virgin Media Fibre Optic ( for computer geeks only)

18 replies
Found 18th Feb 2011
I recently got virgin media 50mb internet and been a lot of hassle setting it up - first had to wait 3 weeks for the install then i had to get new telephone lines lay.

Anyways during the day i get about 50mb over wireless and tehn about 0.5 0.8mb upload -Im not to happy with the upload but anyways.

For the last few weeks everytime i go on my xbox from about 5 onwards my internet is really slow and when i do checks i get barely a megabyte download which when playing online it kicks me out of every game and i cant play at all.

I have homeplugs connected to the router atm 200mbs with wifi n built in - They send about 40mb upstairs but as soon as peak time hits i again get less than a megabyte.

My query is:
A) Am i being traffic managed at peak times which virgin state on their site if you are shown to have large traffic you net is cut down to 512mb.
B) Is it due to my homeplugs being connected 24/7 that is enforcing the traffic management ( which before on BE broadband had them connected 24/7 which didnt affect my net but they didnt have a TM policy)
C) Is it due to high utilization in the area which at peak times everyone jumps online causing me to have little or no net.
D) Is it virgin media and due to my poor upload speed i cannot play online

I called them last night and I am having an engineer sent round from 8-12 ( still hasnt shown) but im going to ask him to replace the router and look for a healthy pairing at either the telephone box or the exchange.

Also maybe worth noting the engineer previously stuck a 10db attenuator into the router which the coaxial cable connected into - Will that slow my internet or affect it ?

Technical specs - for upload im getting

Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 48 55616000 Kbits/sec 299000000 Hz 6.9 dBmV 42.9 dB Hybrid
Locked QAM256 49 55616000 Kbits/sec 307000000 Hz 6.6 dBmV 42.9 dB Hybrid
Locked QAM256 50 55616000 Kbits/sec 315000000 Hz 6.6 dBmV 42.5 dB Hybrid

an upload im getting:
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked TDMA 2 10240 Kbits/sec 25800000 Hz 27.7 dBmV

If anyone has a clue please help as im at my wits as im spending more time faffing about with the router and settings then i am playing online


p.s


Primary Downstream Service Flow
Downstream(0)
SFID 12743
Max Traffic Rate 53000000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps

Primary Upstream Service Flow
Upstream(0)
SFID 12742
Max Traffic Rate 1750000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 1522 bytes
Scheduling Type Best Effort

18 Comments

It certainly sounds like you are being traffic managed but this shouldnt apply for just gaming and should only apply for torrent abuse,Are you downloading from torrents at this time or is there the possibility that someone else ids using youre connection,

50MB shouldn't be traffic shaped only the 30mb and 10mb

op is better of posting on the virgin media community forums, apparently they are okay!?

Banned

I'd help but I'm so seething with jealousy that you have 50meg to my pitiful 3.5meg that I just can't.

Virgin traffic management policy,
File Sharing:
We also moderate the total volume of file sharing traffic on our network between 5pm and midnight on weekdays and midday and midnight on weekends. This policy, which applies to all broadband packages, is restricted to Peer to Peer (“P2P”) applications and Newsgroups (which are commonly used to distribute large amounts of data)

This policy does not impact any applications other than Peer to Peer and Newsgroups, so things like watching iPlayer, online gaming, making calls via Skype, downloading music tracks from iTunes or streaming them from Spotify and sending an email or normal browsing are unaffected.

It's important to remember that these traffic management policies only apply at peak times when speeds are most likely to be affected by people using more than their fair share. Outside of peak times we do not manage traffic.

tonyg1962

Virgin traffic management policy,File Sharing: We also moderate the total … Virgin traffic management policy,File Sharing: We also moderate the total volume of file sharing traffic on our network between 5pm and midnight on weekdays and midday and midnight on weekends. This policy, which applies to all broadband packages, is restricted to Peer to Peer (“P2P”) applications and Newsgroups (which are commonly used to distribute large amounts of data) This policy does not impact any applications other than Peer to Peer and Newsgroups, so things like watching iPlayer, online gaming, making calls via Skype, downloading music tracks from iTunes or streaming them from Spotify and sending an email or normal browsing are unaffected. It's important to remember that these traffic management policies only apply at peak times when speeds are most likely to be affected by people using more than their fair share. Outside of peak times we do not manage traffic.



Thanks for that, I was always told that the 50mb connection wasnt subject to limits

Original Poster

So would leaving on a homeplug all day affect it then ?

i would like to be downgraded to 512mb

it could depend on the contention ratio on the line

dandoc2

So would leaving on a homeplug all day affect it then ?



No, home plugs just act as networking, they don't actually access data themselves.
Are you downloading lots from torrents and newsgroups? if you are you are probably being throttled.

If not then i would probably still say there is traffic management going on in error.

No they shouldnt do but the question is what is connected to your internet and what is youre usage ?.

dandoc2

So would leaving on a homeplug all day affect it then ?

Banned

seems to be quite a few threads lately of poor speeds in the evening (me included).

guessing they are expanding too quickly for their networks

Original Poster

Jetpac

No, home plugs just act as networking, they don't actually access data … No, home plugs just act as networking, they don't actually access data themselves.Are you downloading lots from torrents and newsgroups? if you are you are probably being throttled.If not then i would probably still say there is traffic management going on in error.



I dont download anything at all - i merely use the internet for surfing not streaming and use the xbox probably 4 hours a night after 6pm

The homeplug is a wireless N adaptor as well so wouldnt it be pulling the data to stream from there even though ive not got it connected

This is the speed and ping im getting now will repost later on tonight - btw engineer isnt here 8-12 they said ive got to go out at 12 so tough luck

http://www.speedtest.net/result/1162821359.pnghttp://www.pingtest.net/result/34888616.png

Original Poster

csiman

seems to be quite a few threads lately of poor speeds in the evening (me … seems to be quite a few threads lately of poor speeds in the evening (me included).guessing they are expanding too quickly for their networks



Get this i spoke to a virgin engineer who came to bury my wire and he said that my road and the area isnt even fibre optic not even to the box its just standard copper cable - fraud methinks

Anyways ive put it on the virign forum so see what happens
Edited by: "dandoc2" 18th Feb 2011

It might still be a fault. I was having an issue on my setup and it would work fine for days and then be rebooting the modem all the time. Turned out to be faulty cabling causing the modem to up its signal power which had a knock on effect of making it worse.

Home plugs deffinatly won't be the cause.

Original Poster

CyDoNiA

It might still be a fault. I was having an issue on my setup and it would … It might still be a fault. I was having an issue on my setup and it would work fine for days and then be rebooting the modem all the time. Turned out to be faulty cabling causing the modem to up its signal power which had a knock on effect of making it worse.Home plugs deffinatly won't be the cause.



This was yesterday afternoon
http://www.speedtest.net/result/1163301049.png
http://www.speedtest.net/result/1163311815.png

Banned

can you even get 50mbps down a copper cable (to the main box)?

csiman

can you even get 50mbps down a copper cable (to the main box)?

Yeh you can get at least 400mbps down copper.
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