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    Technical question - Why such a high ping time?

    Just been round to my dad's and his internet is rather slow. I did a speed test and it came out at 3 Mbps. Not too bad, he lives a mile or so from the exchange.

    But his ping time was over 500ms! It's making web browsing slow in some cases and he's about to start using a webcam so I guess that's going to be rubbish with a half second delay!

    Any idea on how to fix it?

    14 Comments

    Banned

    Filters on all his telephone line connections?

    Original Poster

    lumoruk;1948360

    Filters on all his telephone line connections?



    Yep

    Terrible dodgy isp??

    Original Poster

    harlzter;1948419

    Terrible dodgy isp??



    lol, he's with Orange. Not sure whether that counts? He's thinking of swapping to sky, would this possibly improve ping times?

    All this is double - dutch to me - ping time???!!! :w00t:

    Yep Orange is quite bad.

    Original Poster

    ryouga;1948480

    Yep Orange is quite bad.



    So you reckon changing to sky could be the answer?

    Sky aint perfect either, but generally have a better reputation. for opinions check the Thinkbroadband site.

    Original Poster

    ryouga;1948585

    Sky aint perfect either, but generally have a better reputation. for … Sky aint perfect either, but generally have a better reputation. for opinions check the Thinkbroadband site.



    Cheers, any that pop into your head? Can't get o2 and don't think can get Virgin. Want unlimited fairly cheaply with a good ping time. I didn't realise that the ISP made any difference to the ping time seeing as it all goes through the same equipment at the exchange doesn't it?

    Depends on price Sky are best for a reasonable price if you cant get BE or O2, if willing to pay more Entanet have a good rep and good allowances but are £20 a month for 8 meg.

    There never is any such thing as unlimited especially with companies like Orange they have clauses that say if you download a certain amount they will warn you and if you keep doing it they will drop your speed down to like half a meg.

    Original Poster

    Not really bothered about the unlimited part. Just want an allowance enough to use iplayer/webcam without having to worry.

    Thanks for the advice.

    suze, ping as in pong.
    computer pings to another.

    The best way to check is to do a traceroute, open a command prompt and try typing tracert ]google.co.uk or another uk site. This will show you exactly where the pings are going so high, make sure nothing is using the upstream - anything like torrents, p2p, Iplayer etc. that make heavy use of the upload will kill the latency due to the nature of TCP/IP

    John

    Original Poster

    Johnmcl7;1949401

    The best way to check is to do a traceroute, open a command prompt and … The best way to check is to do a traceroute, open a command prompt and try typing tracert ]www.google.co.uk or another uk site. This will show you exactly where the pings are going so high, make sure nothing is using the upstream - anything like torrents, p2p, Iplayer etc. that make heavy use of the upload will kill the latency due to the nature of TCP/IPJohn




    How do you mean? I've done several broadband speed tests and they all show a ping of just over 500. Have used uk servers for the speed tests. On my broadband I get somewhere nearer 50.

    No uploads/downloads being done on his computer. I don't get what you mean about it'll show where the pings are going high. It's got to be something to do with the ISP or the phone line? Would a phone call to Orange help?
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