Found 13th May 2010
If I were to set up a technical support website for general problems, with computers and other similar products. What sort of protection would I need to prevent any problems? i.e. I would always get them to make sure all important stuff is backed-up but could I be sued or have any issues if I put some sort of disclaimer?

12 Comments

make it clear that you accept no responsibility for loss of data while attempting to fix.....

to add, you would have to get the customer to sign agreement before commencing work etc.

Original Poster

Cheers

Banned

You could make them accept somthing like terms of service? Before they get help if they dont click accept then they cant get the service from you.

I'd be careful with naming specific products... just in case...

do you intend to do this in a professional manner?,
if so, clauses etc in terms and conditions cannot negate your legal responsibilities in consumer law

Original Poster

maddogb;8600881

do you intend to do this in a professional manner?, if so, clauses etc … do you intend to do this in a professional manner?, if so, clauses etc in terms and conditions cannot negate your legal responsibilities in consumer law



I was thinking of a system where you kind of pay the amount you think the solution has been worth via paypal much like bands sometimes do with their albums. I really enjoy solving the problems and I seem to have a knack for it so I thought it could be a little money earner. But as I have no professional qualifications I am worried about liability, obviously I wouldn't accept unless I was sure I could solve it but with computers anything can happen.

bigfoot100;8600977

I was thinking of a system where you kind of pay the amount you think the … I was thinking of a system where you kind of pay the amount you think the solution has been worth via paypal much like bands sometimes do with their albums. I really enjoy solving the problems and I seem to have a knack for it so I thought it could be a little money earner. But as I have no professional qualifications I am worried about liability, obviously I wouldn't accept unless I was sure I could solve it but with computers anything can happen.



Alright concept, but what would set it apart from people just Googling their problem for free?
As with many problems, a simple search on google typically brings up a solution and in many different ways, typically

Original Poster

anthonyt;8601231

Alright concept, but what would set it apart from people just Googling … Alright concept, but what would set it apart from people just Googling their problem for free?As with many problems, a simple search on google typically brings up a solution and in many different ways, typically



I agree, however there are people who don't seem to find the solution. I'm not looking for a massive influx of people, just a mini project. It needs to be thought through more though.

As Shergold has stated about terms of service, I work for an IT recycling company in which we also do repairs as well.

When a customer comes in for a PC repair especially a hard drive wipe we always ask them if they have backed up any important documents / files etc, if they haven't we always offer to back these files up to DVD at a small cost. If they are ok with you going ahead to do a full hard drive wipe then at least you have offered.

If doing this as a legit business it would be worth getting some liability insurance just to be on the safe side especially if you are doing any repairs in case of electrical faults.

Also I wouldn't offer a pay as little or as much as you want because you could be there for many hours doing one repair then the customer offers you £10, hardly worth the trouble. Also state when you do a hard drive wipe and Windows install including drivers etc state if for whatever reason they have software / virus / malware problems in the future it is not covered by the warranty.

And finally any PC's that you do repair especially any Windows install make sure the PC has the Windows operating system serial number to activate Windows or they have an original copy of their Windows CD.

Original Poster

Thanks

bigfoot100;8600977

I was thinking of a system where you kind of pay the amount you think the … I was thinking of a system where you kind of pay the amount you think the solution has been worth via paypal much like bands sometimes do with their albums. I really enjoy solving the problems and I seem to have a knack for it so I thought it could be a little money earner. But as I have no professional qualifications I am worried about liability, obviously I wouldn't accept unless I was sure I could solve it but with computers anything can happen.



sorry mate but without any professional qualifications or a very highly estimated amount of experience you would be a sitting duck as far as legal liability goes
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