Groups

    Telesales sent me some toners I didn't pay for?

    Telesales sent me some toners I didn't pay for.

    I received a call the other day from a telesales (I didn't know at the time).

    They said they were recycling printer toners. Anyways once I realized I told them I don't want to have anything to do with this + I dont want any toners, and to take my details off their list. I also mentioned to them that the printer has some sort of mechanical fault so now doesn't need any toner.

    Today I had a dpd delivery (Get these often), and was accepted in my absence.

    Now there is no bill attached.

    The return address is a company which doesn't have any contact info online and isn't registered.

    Any Advice guys?

    thanks.

    18 Comments

    Do you know the company name. I use to work in the industry and this happened quite often!

    On radio 4 today about a company that is sending products not asked for then billing people ?
    Edited by: "waterloo" 6th Mar

    Original Poster

    Uk office Solution
    Creative Marketing Solutions Ltd.
    29 Stourcliffe Road
    CH44 3AE
    Wallasey

    Original Poster

    waterloo

    On radio 4 today about a company that sending products not asked for then … On radio 4 today about a company that sending products not asked for then billing people ?



    Seems like this is going to end the same way.

    use them or bung them on ebay

    Original Poster

    benjammin316

    use them or bung them on ebay



    Lol the printer actually is broken just out of warranty aswell. Its a colour hp laser printer has tried to reset it a few times but not having it.

    Did they send you originals or compatibles?

    hasnainthehotdeal

    Seems like this is going to end the same way.


    ecc.fi/en/…er/

    Original Poster

    paulandrewsjnr

    Did they send you originals or compatibles?



    compatibles.

    This is a variation on a 15 year old scam that targetted commercial businesses. Find out the name of a person in the company at Manager or Direct or level, Send in some stuff for them, Invoice the company and some minor chap/chappess in purchasing will sign off the invoice. Be very careful.

    The Distance Selling Regulations are very clear on this. If you’ve been sent unsolicited goods, you are entitled to treat them as an unconditional gift and do with them as you choose. You are not required to keep them for any amount of time and you are certainly not required to pay for them. Any attempt to demand payment (by threatening means or otherwise) is unlawful.

    Pitney Bowes used to try this on all the time at a company I used to work for. We eventually sent them back with a note that the receiver was to pay postage, and included a note saying that these were unsolicited goods that were sent to us and if we were charged we'd happily take them to court. Surprise, surprise we never heard from them again.

    On 13 June 2014 the Distance Selling Regulations were replaced with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

    They'll send you an invoice soon

    Original Poster

    thanks guys info really helped.

    Citizens Advice suggests writing a letter which includes specific wording to make reference to the Consumer Protection from Unfair Trading Regulations 2008.Your letter should be dated, and should first specify what you received, and when.

    So for example, On 23/05/2015 I received from you: A large ceramic plant pot 24" diameter.

    Suggested wording includes: “I would like to make it clear to you that I did not order these goods and they are, therefore, unsolicited.

    “I will make the goods available for you to collect at your expense in the next 14 days, but after this time I will treat the goods as my own.

    “Please contact me to arrange collection.”

    hasnainthehotdeal

    Lol the printer actually is broken just out of warranty aswell. Its a … Lol the printer actually is broken just out of warranty aswell. Its a colour hp laser printer has tried to reset it a few times but not having it.


    hi, what is the model and what's the problem with the printer

    Original Poster

    slowcoach

    hi, what is the model and what's the problem with the printer



    Hi sorry just logged back in.

    Is the HP LaserJet Color Enterprise M553n and what happens is the text shows up very faintly sometimes. Other times nothing gets printed. Have tried all the setting on the printer to reset etc nothing seems to be working. And just out of warranty by approx 2 months.

    Thanks,
    Post a comment
    Avatar
    @
      Text
      Top Discussions
      1. Win £30,000 and a Parkdean Holiday Home with ITV Daytime (Postal/Text/Phone…99
      2. E: 23/10 (+4) Win £40,000, Mercedes GLA & Cliveden House Trip with X Factor…44
      3. Tv choice magazine Issue 3999
      4. Magazine competitions - Issue 38 @ tvchoicemagazine.co.uk1515

      See more discussions