Tesco charging higher grocery prices than advertised on site

A friend placed a grocery order for me, which I received this morning. It was placed on his Tesco account but delivered to me. He noticed that some of the items were billed at a higher price than on the site and on the order confirmation email.

For example, some Cadbury's chocolate clearly priced on the grocery site and confirmation email at £2.40, was charged at £2.67. When he called and asked Tesco about prices being higher than advertised on the site, he was told that the site prices are "only a guide".

WTF???? How can this be allowed? If thats the case, they could sneak tonnes of items onto the site priced competitively, then add extra on the bill. It must also skew the statistics for where they stand in the different supermarket price. Has anyone else had this happen to them?

26 Comments

send them back

It says so on the site, you will be charged the price of the item, on the day it's picked as the items are picked from the store and not from a warehouse so the prices will change depending on promotion and regional variations.

You can refuse the items if you want and have the item price credited back to your card

If you look on the site now how much is the chocolate? If it's still at £2.40 then you have a case, if it says £2.67 then as faevil says, they charge the amount depending on the day it's picked.

report them to trading standards

It does say by your basket throughout the whole process that the price is a GUIDE PRICE only.

Original Poster

Thanks everyone, and yes Tinker, I think I'll phone Consumer Direct about this.

Oh, everyone, I've also now discovered another error, after I could NOT get the bill to add up the total on it. Turns out that the family meal deal on which it says at the top Ive saved £3.10 on... they havent deducted the £3.10! I thought it would come off automatically and the receipt makes you think it does, but the total comes to exactly £3.10 more than it should. Ive had it confirmed by two other people. Im so mad at Tesco right now!

I will have to manually add up every delivery receipt that I get now, and not just trust it to add it all properly.

Original Poster

The chocolate was £2.40 when it was picked and is still £2.40 on the site. Its only the receipt that has it billed at £2.67.

therealslimkaty

Thanks everyone, and yes Tinker, I think I'll phone Consumer Direct about … Thanks everyone, and yes Tinker, I think I'll phone Consumer Direct about this.Oh, everyone, I've also now discovered another error, after I could NOT get the bill to add up the total on it. Turns out that the family meal deal on which it says at the top Ive saved £3.10 on... they havent deducted the £3.10! I thought it would come off automatically and the receipt makes you think it does, but the total comes to exactly £3.10 more than it should. Ive had it confirmed by two other people. Im so mad at Tesco right now! I will have to manually add up every delivery receipt that I get now, and not just trust it to add it all properly.



Whut, you're going to continue being their customer?

I have the same issues and i emailed their customer and complaint and they have refunded me the price difference. The local shop won't do anything. The price vary only relates to weight stuff, not fixed price products.

Supermod

It makes this clear to you before you confirm your order. You have the chance to inspect these goods and then refuse delivery.

I cannot see the problem.

magicjay1986

It makes this clear to you before you confirm your order. You have the … It makes this clear to you before you confirm your order. You have the chance to inspect these goods and then refuse delivery. I cannot see the problem.



You can't see a problem with a store advertising something for £2.40, it still showing as £2.40 but a customer being charged £2.67 for it?

I see a problem with it, it's bang out of order. The whole guide price thing is for items that may have changed price from when you ordered, to when you take delivery, it doesn't mean the store can just charge whatever they fancy.

Supermod

ChipSticks

You can't see a problem with a store advertising something for £2.40, it … You can't see a problem with a store advertising something for £2.40, it still showing as £2.40 but a customer being charged £2.67 for it?I see a problem with it, it's bang out of order. The whole guide price thing is for items that may have changed price from when you ordered, to when you take delivery, it doesn't mean the store can just charge whatever they fancy.



No, I don't see a problem with it because they give you the option to refuse delivery. If they didnt then I would obviously have a problem with this.

They hand to you the list as they are bringing it to your house from the van. Ample opportunity to check it.

Supermod

tinkerbell28

See I disagree stores only tend to highlight known price changes or subs. … See I disagree stores only tend to highlight known price changes or subs. If you have an online shop turn up with over 100 odd items, so two pages of receipt then you won't know necesserily how or where you have been overcharged until you inspect it.Which could take forever with subtle overcharges.



..but when you buy it online it gives you the total. I always check whether this total is what the delivery driver will give me when the shopping arrives. If it is noticeably different I will question it.

So I am afraid I still think that this isn't a problem.

you need to check the dates on promotions, you will be charged the price on the date of delivery..i've been buying that cabury chocolate at £2.40 also but i didn't order it this week as the promotion date ended the day before my delivery was due.

If you have been overcharged for something, like I had recently bought something on a 2 for £3 promotion, and they only sent 1 cause it was the last in stock so i got charged full price for the 1 item. Email them, they are very quick to refund you for genuine errors.

Banned

magicjay1986

No, I don't see a problem with it because they give you the option to … No, I don't see a problem with it because they give you the option to refuse delivery. If they didnt then I would obviously have a problem with this. They hand to you the list as they are bringing it to your house from the van. Ample opportunity to check it.



WTF!

so you stand at the door going through EVERY item on the bill and cross check it with your confirmation email lol

would take 10 minutes for a large order!

Banned

athunder

you need to check the dates on promotions, you will be charged the price … you need to check the dates on promotions, you will be charged the price on the date of delivery..i've been buying that cabury chocolate at £2.40 also but i didn't order it this week as the promotion date ended the day before my delivery was due. If you have been overcharged for something, like I had recently bought something on a 2 for £3 promotion, and they only sent 1 cause it was the last in stock so i got charged full price for the 1 item. Email them, they are very quick to refund you for genuine errors.



They do warn you about missed promotion prices on the website during the check out phase.

Original Poster

athunder

you need to check the dates on promotions, you will be charged the price … you need to check the dates on promotions, you will be charged the price on the date of delivery..i've been buying that cabury chocolate at £2.40 also but i didn't order it this week as the promotion date ended the day before my delivery was due. If you have been overcharged for something, like I had recently bought something on a 2 for £3 promotion, and they only sent 1 cause it was the last in stock so i got charged full price for the 1 item. Email them, they are very quick to refund you for genuine errors.



That is actually another annoyance with this particular delivery. A pack of shortbread "bites" and a pack of chocolate brownie bites were ordered, on BOGOF. Only the shortbread was delivered as the chocolate brownie bites were out of stock. Why on earth would they not just put an extra shortbread in instead then? I realise that is the fault of the picker though.

To the person who asked if I am continuing to be a customer... yes I likely will. Since I rely on home shopping as I can't do my own shopping. My experience of Asda has been terrible, with broken items in almost every delivery, and on three out of about 20 occasions they just didn't turn up at all! Sainsbury's are BRILLIANT. Always on time, very polite and never a problem with items. However they are so much more expensive, that I can only do a Sainsbury's shop every couple of months to stock up on things I can't get from Tesco or Asda.

To the person that said he can't see a problem...good grief. Did you know that the delivery people are given FIVE minutes per delivery? I live in a second floor flat and they carry it all up and into my hall just outside the kitchen. They must always be over the allotted time, I cannot stand and go through every item and compare them to the internet. Given that loose fruit and veg are not an exact science, nor are packs of meat, it's impossible to know if there is a couple of pounds discrepancy.

Thanks everyone for your input.

Had the same problem guide price for the basket was £48 minus app £5 in deals, checkout price (not inc delivery was £55) how can it be so far out?

Scyllaman

Had the same problem guide price for the basket was £48 minus app £5 in d … Had the same problem guide price for the basket was £48 minus app £5 in deals, checkout price (not inc delivery was £55) how can it be so far out?



Not sure, but no point bumping a 5yr old thread to mention it....

oO

I'm slow at typing.

Scyllaman

I'm slow at typing.


Great comeback

I wasn't aware of this. I'm going to go check my paperwork for my last delivery

Scyllaman

I'm slow at typing.



Nice one dude, welcome to HUKD and more importantly, welcome to misc.

Scyllaman

I'm slow at typing.



I like you X)

Welcome to HUKD, I think you'll fit right in

deeky

I like you X)Welcome back to HUKD, I think you'll fit right in



(_;)

Thank you.
I think I'm going to like it here too.
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