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    Tesco delivery charge

    does anybody know if you order item from tesco direct but then have to returned it and get refund, would they return the delivery charge as well,. I bought and return the item but i only get refund back for what the item is worth, not including delivery cahrge.

    11 Comments

    Banned

    if its a change of mind, then no why would they replace your delivery charge, if faulty then yes they would

    I wouldn't have thought they would refund the delivery charge too. The best thing to do is to add a Tesco sim to ur order and then get the whole order delivered free. Then return the sim card too :thumbsup:

    If returning because of their error damage etc then thry will refund postage if your error/don't like it then no

    Just copied this from Tesco T&C looks like no refund I think:



    Returns

    We believe you'll be delighted with your purchase, but if for any reason you'd like to return an item within 7 working days of receiving the delivery, just follow this simple process.

    * Choose your returns reason from the back of the despatch note and tick the box.
    * Use the peel off label from the despatch note and attach it to the front of the original packaging.
    * Don't forget to include the despatch note.
    * Please use the Royal Mail when returning the package.

    The Small Print

    1. The product must be returned with the original packaging intact.
    2. We regret that Tesco cannot be held responsible for non-delivery of returned goods so we recommend you get a certificate of posting from the Post Office.
    3. If an item has been returned for any reason other than a product fault or a mistake we’ve made, you will be refunded the cost of the goods and the post and packaging charges but not the return postal charges.
    4. Your statutory rights are not affected.
    5. Items bought at the tesco.com entertainment warehouses cannot be returned to a Tesco store.
    6. Clubcard points will be removed from your account at the rate of one point per pound refunded.

    Original Poster

    sassie;4620500

    if its a change of mind, then no why would they replace your delivery … if its a change of mind, then no why would they replace your delivery charge, if faulty then yes they would



    is size doesn't fit count as faulty or change my mind

    If returned within the first 7 days by law (dsr) they have to give you the delivery charge back.

    Original Poster

    vincentj;4620558

    Just copied this from Tesco T&C looks like no refund I think:ReturnsWe … Just copied this from Tesco T&C looks like no refund I think:ReturnsWe believe you'll be delighted with your purchase, but if for any reason you'd like to return an item within 7 working days of receiving the delivery, just follow this simple process. * Choose your returns reason from the back of the despatch note and tick the box. * Use the peel off label from the despatch note and attach it to the front of the original packaging. * Don't forget to include the despatch note. * Please use the Royal Mail when returning the package.The Small Print 1. The product must be returned with the original packaging intact. 2. We regret that Tesco cannot be held responsible for non-delivery of returned goods so we recommend you get a certificate of posting from the Post Office. 3. If an item has been returned for any reason other than a product fault or a mistake we’ve made, you will be refunded the cost of the goods and the post and packaging charges but not the return postal charges. 4. Your statutory rights are not affected. 5. Items bought at the tesco.com entertainment warehouses cannot be returned to a Tesco store. 6. Clubcard points will be removed from your account at the rate of one point per pound refunded.



    The thing is, they collected the item themselves and not me posted it back. can i still ask for delivery charge back? i returned it within 7 days

    no not if the item didn't fit thats not their error it's yours

    Elves;4620807

    The thing is, they collected the item themselves and not me posted it … The thing is, they collected the item themselves and not me posted it back. can i still ask for delivery charge back? i returned it within 7 days



    Benjimoron;4620576

    If returned within the first 7 days by law (dsr) they have to give you … If returned within the first 7 days by law (dsr) they have to give you the delivery charge back.

    Way I see it it you paid delivery charge, they delivered it - why on earth should they give the charge back because you change your mind, they still provided the service you paid for.

    It the item is faulty then they should refund the delivery charge

    Original Poster

    I have checked, actually they did refund me delivery charges but not my clubcard voucher that I used. altho i cancel the item but they didnot reactivate my clubcard voucher, i remember last time they did reactivate my ckubcard voucher but this time they didn't.
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