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    Tesco Direct returns & refunds having used a code

    I would like to return an item to Tesco Direct but I'm not sure on their refund policy when having used a discount code. I've looked through thier T&Cs but can not find anything regarding it.

    I used a '£10 off £50 spend' code but the item I'd like to return would bring the order to under £50 in total. Would I then loose the discount which presumably would get deducted from the refundable amount? Has anyone been in this situation before?

    5 Comments

    They only refund what was actually debited

    Pretty obvious really otherwise we would all be returning things for free cash lol

    Original Poster

    chocci

    They only refund what was actually debitedPretty obvious really otherwise … They only refund what was actually debitedPretty obvious really otherwise we would all be returning things for free cash lol



    I think you misunderstood what I meant.

    I want to return something that cost £10, as this would then bring the total order below the £50 needed for use of the code would they essentially refund me nothing? In which case there would be no point returning it.

    I know certain retailers do this, I'm just wondering if Tesco Direct do too?

    Edited by: "doby1" 11th Dec 2014

    they usually refund the price on the invoice and ignore the voucher if returning in store
    Edited by: "deanos" 11th Dec 2014

    I think what they should do, is split the £10 off between each item(they do this on clothing)

    So for example if you bought 5 x £10 items, they £10 off will be divided into 5 x £2 off each item. In theory in this example you would get back £8 on returning 1 item. However, having said this, I'm not sure they check on direct so you may get the full refund anyway.

    you will loose the £10 discount. I was in same case as you. i returmed a £15 item and got only £5 refunded. I did not agree and said in this case, i cancel the return but they say it was too late as it was processed. so i returned the rest of the order later... also unfortunately you can not reuse the same code on a new order... so i
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