Tesco direct warranty

Found 4th Jan
can someone explain how their warranty works?

what acts as proof of purchase? screenshot of order/email confirmation?

and how would they know its the item thay was purchased thats being returned? i dont think it mentions serial number anywhere.

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I guess bank statement would help as they should be able to trace the transaction.
Emails I would have thought
Original Poster
Email is the only way i suppose
Sold a few things on eBay that I bought from Tesco direct. One time the buyer said the item had developed a fault, I just done a screenshot of the order and emailed it to them. They were able to swap the faulty item for a new one.
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