TESCO do you think i have a right to complain

Found 26th Aug 2009
went to tesco today and decided too have tea first i took the kids for tea at the cafe.i was served the wrong meals and over charged then went shopping and bought daughter school uniform skirt on the hanger said age 15 to 16 noticed after purchase that it was actually 9 to 10 ages looked at clothing section no one on the tills so went to customer services who rudely stated they wouldnt refund i had to go to clothing even though it went through the till with my shopping went to clothing waited 15 minutes for someone too appear .then finally still not learning my lesson i went to the cigarette counter for hubbys bad habit and was charged £28.55 for ciggies costing £23.55 then had too wait again for another refund as id been charged for someone elses lottery .cheeky or what.thing is who do you complain too i took photos of the meals and the receipt.

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26 Comments

letter! write one. good luck

Nothing you can do now, you prob should have checked receipt when in the restuarant I am afraid

BTW tesco customer service is non existent, they are rubbish!

yup give them some stick, they should give you some vouchers, normally about £10 as a goodwill gesture

woah, at that point I would of lost it with the customer services manager deffo complain!

You didnt manage to notice a skirt was 7 years too small but you did manage to take photos of a meal and a reciept? epic

Original Poster

who do i complain too as i dont want too go back too the store again had enough 4 one day lol

regarding clothes on hangers i never ever trust what size the hanger says in any shop and weather it be for me my OH or DD i always check the label and the tag

linw;6126954

who do i complain too as i dont want too go back too the store again had … who do i complain too as i dont want too go back too the store again had enough 4 one day lol



look on the receipt is there a phone number:roll:

Everyone seems to be having a bad day today.

bellabonkers;6126966

Everyone seems to be having a bad day today.



was just thinking that!

maybe we need a 'moan' thread lol

Original Poster

i took a photo of the meals and receipt as the lady on the till was very rude and kept telling the boss i had ordered the meals given to me and nope the label is on the inside and the hanger stated 15/16 but on the inner label says 9/10.

linw;6126954

who do i complain too as i dont want too go back too the store again had … who do i complain too as i dont want too go back too the store again had enough 4 one day lol



I would phone the store and ask to speak to the manager...
then you can complain in the comfort of your own home - and tell the manager if you are not happy with his response you want his name and the number of head office to tell them what a shambles he is running...

good luck - and dont back down on it...

linw;6126954

who do i complain too as i dont want too go back too the store again had … who do i complain too as i dont want too go back too the store again had enough 4 one day lol



ring thier customer service department

I always check the actual label before buying.... hangars can be very deceptive if they're swapped around.

DAMNOME;6127004

I would phone the store and ask to speak to the manager...then you can … I would phone the store and ask to speak to the manager...then you can complain in the comfort of your own home - and tell the manager if you are not happy with his response you want his name and the number of head office to tell them what a shambles he is running...good luck - and dont back down on it...



Alot of hassle to go through to possibly get a few free vouchers. Id sit down on your sofa, chill out with a glass of wine glad that your bad day is over and forget about it, safe in the knowledge that you have learnt a valuable life lesson of checking clothing labels before purchasing and not to take a sticker on a hanger as gospel

speaking from experience you can write,email or go back
but you will get nothing.
I think it's time that customers that have been through similar
experiences like you and myself remember to not go back.........

Original Poster

oh i wont be going back there ever

linw;6127161

oh i wont be going back there ever


BRILLIANT good choice...........

emasu;6127036

I always check the actual label before buying.... hangars can be very … I always check the actual label before buying.... hangars can be very deceptive if they're swapped around.



yep thats what i said, i always check the label especially baby clothes lol

Trouble is, we all know to check labels, but can forget from time to time.
As for Tesco, so many mistakes in one trip. That store obviously has serious problems! I agree you should phone and complain, should get something as an apology. They should also be grateful to customers who flag up what is actually going on in their shop

Ahh what a day! One of thse where you should have just stayed in bed eh!

emasu;6127036

I always check the actual label before buying.... hangars can be very … I always check the actual label before buying.... hangars can be very deceptive if they're swapped around.



Say what you mean the poster should pay more attention get a little more alert wake up a bit should I continue lol Life takes no prisoners :thumbsup:

Original Poster

sent email to customer services and received automated response see below

I just want to let you know that your email has successfully reached us, and we promise to be back in touch as soon as possible.

Thank you.


Tesco Customer Service

OP

(I'm expecting to get moaned at considerably)

You should be using to not too. Really annoying me... Although if you've sent your email off already, well... Not much use now. Just for future reference @)

Sorry, but it was so annoying >.
I would agree though that you should put a complaint in - That many problems in one trip surely can't be a good thing.

Don't get me started on Tesco, found out this morning they even charge for AIR! Tight gits.

Banned

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