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    Tesco relaxed lane

    Great idea. Hopefully more will follow!

    Tesco said the lane was "aimed at anyone who just wants to take their time," including shoppers with dementia, social anxiety and autism
    As anyone who has spent a Saturday morning doing their weekly shop will know, supermarkets can feel like hectic places.

    That's why a UK branch of Tesco has introduced a new 'relaxed' checkout lane to make shopping less stressful for vulnerable customers.

    The idea, launched yesterday at the supermarket giant's branch in Forres, Moray, is intended to remove the pressure of piling items onto the conveyor belt and bagging them up.

    Tesco said the lane, developed with help from Alzheimer Scotland, was "aimed at anyone who just wants to take their time," including shoppers with dementia, social anxiety and autism.

    A sign on the checkout reads: "Relaxed checkout: Feel free to take as long as you need to go through this checkout today."

    The idea was developed shop assistant Kerry Speed, who is the store's 'community champion'.

    She said: “Our new relaxed checkout is open to all.

    "Whether a customer has a medical condition which requires them to take things a little easier, or they value an extra couple of minutes to chat to their checkout advisor, we want them to be confident they can shop at their own pace.”

    The idea developed from one of the store’s regular dementia information sessions, held to help staff understand and support shoppers with the disease.

    The lane will operate on Tuesday and Wednesday mornings at Tesco in Forres, and will be manned by team members trained by Alzheimer Scotland.

    50 Comments

    Banned

    In some stores, there's also an online service where they will bag it for you, you select and prepay. Very handy and saves queuing!

    Kerry Speed hmmm....

    I wonder how many of men will use the relaxed lane?

    Love it, hope it works out and they open it in more stores.

    Predikuesi

    I wonder how many of men will use the relaxed lane?



    ​should have a no 'let's chat about any trivial subject we can to wind up the queue' line

    But the till assistant is rarely the problem its the **** behind trying to shove a trolley up your bum and being impatient, not sure this will work as people tried their luck at the 10 items or less tills and tried to pay with card at the cash only till.

    I think the best option would be have more staff at the self service, you can take as long as you like there, theres no queues at eavh machine sono pressure there, just get more staff so theres enough to stay with some shoppers and do their shop for them.

    I have GAD tho its gone down a lot since my depressed fiancée walkd out, but it was the people around too many people around and the time taken in tne queue that made me anxious, often its the anticipation rather then the thing itself that causes the most fear because then you have a million things running thru your head.

    Think Aldi and Lidl should consider opening "normal" speed checkouts rather than the hyper-speed ones they have in place now.

    118luke

    Think Aldi and Lidl should consider opening "normal" speed checkouts … Think Aldi and Lidl should consider opening "normal" speed checkouts rather than the hyper-speed ones they have in place now.



    I have only just started using Aldi for the bubba nappies ... I thought it was just my luck I was getting the monotone automated checkout assistant.

    I like how they mention people with autism who often just want to get out of the shop quicker than anyone else so I doubt would want to be in a queue for longer. the best till I ever went to was the asda at York where they have someone put your items in a conveyer belt and then they had three tills and you didn't need to hurry as the barrier went up after all of your items went through
    Edited by: "mlear2006" 20th Jan

    118luke

    Think Aldi and Lidl should consider opening "normal" speed checkouts … Think Aldi and Lidl should consider opening "normal" speed checkouts rather than the hyper-speed ones they have in place now.



    I like it. Aldi just need signs telling customers not to put items in bags at the checkout, that's what the benches are for.

    splatsplatsplat

    I like it. Aldi just need signs telling customers not to put items in … I like it. Aldi just need signs telling customers not to put items in bags at the checkout, that's what the benches are for.



    Personally i dont, it makes it twice as long for you with twice the effort.
    emptying the trolley, to put everything back in the trolley (in an assorted jumble) to then move away and pack things again. (inb4 "its to keep costs down and employ fewer staff")
    if the Alzheimer's society thinks that Tesco are bad - they should try Aldi & Lidl lol

    One of the many reasons i don't use Aldi/Lidl anymore

    118luke

    Personally i dont, it makes it twice as long for you with twice the … Personally i dont, it makes it twice as long for you with twice the effort.emptying the trolley, to put everything back in the trolley (in an assorted jumble) to then move away and pack things again. (inb4 "its to keep costs down and employ fewer staff")if the Alzheimer's society thinks that Tesco are bad - they should try Aldi & Lidl lolOne of the many reasons i don't use Aldi/Lidl anymore



    In Makro years ago when i had a card for them the till assistant had a hand held scanner, there was no conveyor belt they just stood by the till or at on a stool and scanned everything in your trolley.

    Error440

    In Makro years ago when i had a card for them the till assistant had a … In Makro years ago when i had a card for them the till assistant had a hand held scanner, there was no conveyor belt they just stood by the till or at on a stool and scanned everything in your trolley.



    mlear2006

    I like how they mention people with autism who often just want to get out … I like how they mention people with autism who often just want to get out of the shop quicker than anyone else so I doubt would want to be in a queue for longer. the best till I ever went to was the asda at York where they have someone put your items in a conveyer belt and then they had three tills and you didn't need to hurry as the barrier went up after all of your items went through



    ​may be an Asda thing, they have them at Huddersfield.

    Error440

    In Makro years ago when i had a card for them the till assistant had a … In Makro years ago when i had a card for them the till assistant had a hand held scanner, there was no conveyor belt they just stood by the till or at on a stool and scanned everything in your trolley.



    ​was a wholesaler in Leeds and Bradford called tradex who did that a few years ago.

    118luke

    Personally i dont, it makes it twice as long for you with twice the … Personally i dont, it makes it twice as long for you with twice the effort.



    That's the challenge!
    If you can keep up and get it bagged you are winning. Although it's always a two person job with the wife lol

    Original Poster

    dtovey89

    Although it's always a two person job with the wife lol



    You're brave saying that in misc X)

    I don't get it. You can already take as much time as you need when putting your items on the conveyor and bagging them up afterwards.
    Edited by: "RossD89" 20th Jan

    dtovey89

    That's the challenge!If you can keep up and get it bagged you are … That's the challenge!If you can keep up and get it bagged you are winning. Although it's always a two person job with the wife lol


    Lol, i always try & help the Wife do the packing, but it's never right. Worst is when i put the washing powder or bleach type stuff in with the food shopping, you'd think i was putting nuclear waste in the bag, the way she moans at me.
    Shopping always ends in a row, even if i just stand there like a lemon she moans at me for not helping. You can't win. X)

    RossD89

    I don't get it. You can already take as much time as you need when … I don't get it. You can already take as much time as you need when putting your items on the conveyor and bagging them up afterwards.


    Oh, you're the **** who's always in front of me then? X)

    OldEnglish

    Oh, you're the **** who's always in front of me then? X)



    ​sometimes in front of me as well,

    shadey12

    ​sometimes in front of me as well,


    Probably got a load of 2p off coupons to use, to slow things up even more. Great.Shopping should be done at break neck speeds imo
    Edited by: "OldEnglish" 20th Jan

    OldEnglish

    Oh, you're the **** who's always in front of me then? X)



    No, just seems like more of a PR stunt than anything.

    With the decline in tesco I thought most lanes were relaxed now anyway .

    Error440

    But the till assistant is rarely the problem its the **** behind trying … But the till assistant is rarely the problem its the **** behind trying to shove a trolley up your bum and being impatient, not sure this will work as people tried their luck at the 10 items or less tills and tried to pay with card at the cash only till.I think the best option would be have more staff at the self service, you can take as long as you like there, theres no queues at eavh machine sono pressure there, just get more staff so theres enough to stay with some shoppers and do their shop for them.I have GAD tho its gone down a lot since my depressed fiancée walkd out, but it was the people around too many people around and the time taken in tne queue that made me anxious, often its the anticipation rather then the thing itself that causes the most fear because then you have a million things running thru your head.



    People try their luck at those queues because they think it will be faster. If this is well labeled as a slow lane, those people aren't going to queue there! Unless they are completely oblivious, which I guess is possible!

    OldEnglish

    Lol, i always try & help the Wife do the packing, but it's never right. … Lol, i always try & help the Wife do the packing, but it's never right. Worst is when i put the washing powder or bleach type stuff in with the food shopping, you'd think i was putting nuclear waste in the bag, the way she moans at me. Shopping always ends in a row, even if i just stand there like a lemon she moans at me for not helping. You can't win. X)



    She's right you shouldn't mix things like that

    paulsalmon77

    People try their luck at those queues because they think it will be … People try their luck at those queues because they think it will be faster. If this is well labeled as a slow lane, those people aren't going to queue there! Unless they are completely oblivious, which I guess is possible!



    Oh unless the queues are longer at the others

    Personally i think self service is the slow lane I vowed never to use them as its putting people out of work but the small person loves doing it all by himself
    Edited by: "Error440" 20th Jan

    Error440

    She's right you shouldn't mix things like that


    Yes, i know. She tells me often enough. So what happens then, does the world end if you put the washing powder in the same bag as a loaf of bread?

    OldEnglish

    Yes, i know. She tells me often enough. So what happens then, does the … Yes, i know. She tells me often enough. So what happens then, does the world end if you put the washing powder in the same bag as a loaf of bread?


    No you just get scented sandwiches

    OldEnglish

    Lol, i always try & help the Wife do the packing, but it's never right. … Lol, i always try & help the Wife do the packing, but it's never right. Worst is when i put the washing powder or bleach type stuff in with the food shopping, you'd think i was putting nuclear waste in the bag, the way she moans at me. Shopping always ends in a row, even if i just stand there like a lemon she moans at me for not helping. You can't win. X)



    If I help I do it wrong.
    If I stand there on my phone I'm not helping.

    13norfolk

    No you just get scented sandwiches



    And sparkling teeth

    13norfolk

    No you just get scented sandwiches


    That's another one, squashed bread. If that happens i may as well throw myself under a trolley. oO

    dtovey89

    If I help I do it wrong.If I stand there on my phone I'm not helping.


    Here's another one i get. Leaving the trolley unattended for more than 2 seconds while i look at stuff. I usually head straight for the entertainment section as soon as i can shake her off & then she comes over moaning "It's going to get nicked" oO Who by ffs we ain't even paid for the bloody stuff yet. I think women are mental sometimes. X)

    OldEnglish

    Here's another one i get. Leaving the trolley unattended for more than 2 … Here's another one i get. Leaving the trolley unattended for more than 2 seconds while i look at stuff. I usually head straight for the entertainment section as soon as i can shake her off & then she comes over moaning "It's going to get nicked" oO Who by ffs we ain't even paid for the bloody stuff yet. I think women are mental sometimes. X)



    Mate - I do exactly the same.
    Whenever we go to Asda and clear the fruit and veg I make out I''m off to get some cooked meat for work but she knows I'm over at the games X)

    OldEnglish

    Here's another one i get. Leaving the trolley unattended for more than 2 … Here's another one i get. Leaving the trolley unattended for more than 2 seconds while i look at stuff. I usually head straight for the entertainment section as soon as i can shake her off & then she comes over moaning "It's going to get nicked" oO Who by ffs we ain't even paid for the bloody stuff yet. I think women are mental sometimes. X)



    Someone tried to walk off with my trolley once in asda.

    Error440

    Someone tried to walk off with my trolley once in asda.



    ​maybe you have good taste and they have no imagination,

    Error440

    Someone tried to walk off with my trolley once in asda.



    Daily Mail sad face?

    dtovey89

    Mate - I do exactly the same.Whenever we go to Asda and clear the fruit … Mate - I do exactly the same.Whenever we go to Asda and clear the fruit and veg I make out I''m off to get some cooked meat for work but she knows I'm over at the games X)


    Then after about 5 minutes looking at the ridiculously priced games, do you spend the next half hour running around Asda looking for her, muttering under your breath " where the bloody hell has than clown disappeared to" Lol. Thought as much. X)

    shadey12

    ​maybe you have good taste and they have no imagination,



    I hadn't put anything in it yet
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