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    Tescos Groceries Online - CHECK YOUR BILLS!

    Banned
    Just got a delivery and they didnt take into account ANY multibuys or BOGOFS so basically my bill was nearly double what it should have been

    Now gotta spend 20 minutes reconciling it all lol

    34 Comments

    Dtd

    Original Poster Banned

    simplex

    Dtd


    what?

    csiman

    what?



    Double the difference , i think .

    shopstilldrops

    Double the difference , i think .




    yep-I know its a hassle,but its actually a result cos you are entitled to double the difference back

    Yes worked in your favour, time to screw them

    was wondering did you use a clubcard (did you create a new account and forget to put one in?) #
    sometimes i go shopping and forget to give them my card, but when i do, the balance drops (are some offers only available to clubcard holders?)

    Banned

    check to see if the BOGOF offers are still available, some stuff i ordered last time was on offer until the monday(i placed the order the friday before), my delivery was on the tuesday and the offers had ended so i didn't get the free ones etc

    as for the double the difference, he's talking about BOGOF offers not price comparing with asda so it wont count?
    Edited by: "Luke" 6th Apr 2011

    Yes so if you have lost out on more than £20 dont do dtd

    Edited by: "simplex" 6th Apr 2011

    as Luke said above its most likely the offers have ended.

    Original Poster Banned

    Nope - all the offers are still on so the till just ignored ALL the multibuys and BOGOFS

    nothing to do with DTD as total savings on the bill were zero when most of my items were BOGOFS

    This could be a common problem so check your online receipts from today.

    I was going to say the same as post #8.

    The last time I used Tesco there were little red flags next to the items, I believe you have to click on each one to see if they will apply to the date your shopping is delivered.. Where as the last time Id used Tescos (prior to the red flags), it would alert me at the end (just before payment) if the items would still be on offer.
    I rarely use Tescos.. and probably will use them even less now, not a fan of the red flag thingy!

    csiman

    Nope - all the offers are still on so the till just ignored ALL the … Nope - all the offers are still on so the till just ignored ALL the multibuys and BOGOFSnothing to do with DTD as total savings on the bill were zero when most of my items were BOGOFS.This could be a common problem so check your online receipts from today.






    But still work out how much they have overcharged you with the till not honouring the bogofs and whatever the total is then they should refund you double that
    Edited by: "shopstilldrops" 6th Apr 2011

    Original Poster Banned

    ALSO, the substitutions werent price matched either!

    Original Poster Banned

    Nikki999

    I was going to say the same as post #8.The last time I used Tesco there … I was going to say the same as post #8.The last time I used Tesco there were little red flags next to the items, I believe you have to click on each one to see if they will apply to the date your shopping is delivered.. Where as the last time Id used Tescos (prior to the red flags), it would alert me at the end (just before payment) if the items would still be on offer.I rarely use Tescos.. and probably will use them even less now, not a fan of the red flag thingy!


    I only placed the order last night and delivery was 9am today. All the offers have dates into late April and still show now.

    Its a complete balls up basically but just started this thread for others so they check their receipts.

    Original Poster Banned

    shopstilldrops

    But still work out how much they have overcharged you with the till not … But still work out how much they have overcharged you with the till not honouring the bogofs and whatever the total is then they should refund you double that .This could be a common problem so check your online receipts from today.


    Really? Should they refund double on online overcharges? Could end up with a free order lol as bill was £95 and should have been about £55

    Original Poster Banned

    Nikki999

    I was going to say the same as post #8.The last time I used Tesco there … I was going to say the same as post #8.The last time I used Tesco there were little red flags next to the items, I believe you have to click on each one to see if they will apply to the date your shopping is delivered.. Where as the last time Id used Tescos (prior to the red flags), it would alert me at the end (just before payment) if the items would still be on offer.I rarely use Tescos.. and probably will use them even less now, not a fan of the red flag thingy!


    it alerted me last night of the one deal that was ending:-

    squash £1.30 each or 2 for £2.75

    I was glad the offer was ending as 15p cheaper individually lol
    Edited by: "csiman" 6th Apr 2011

    csiman

    Really? Should they refund double on online overcharges? Could end up … Really? Should they refund double on online overcharges? Could end up with a free order lol as bill was £95 and should have been about £55




    Yes they should, so about £40 difference ? WOW ............I would be right on to cs or even better go instore if you can , good luck .

    Banned

    should tell them some stuff is missing too just to teach them a lesson

    i'm so surprised that Tecso do this

    Original Poster Banned

    Alfonse

    i'm so surprised that Tecso do this


    to be fair, they have always been spot on, unlike ASDA who are useless.

    Original Poster Banned

    shopstilldrops

    Yes they should, so about £40 difference ? WOW ............I would be … Yes they should, so about £40 difference ? WOW ............I would be right on to cs or even better go instore if you can , good luck .


    Just emailed them telling them to sort it out as I'm not wasting my time reconciling the differences

    Yes i got overcharged on 3 products recently,only realised when i was walking out, so went back and got the difference X2.

    csiman

    Just emailed them telling them to sort it out as I'm not wasting my time … Just emailed them telling them to sort it out as I'm not wasting my time reconciling the differences




    Make sure you tell them you want dtd back, as they wont do it automatically, you have to remind them if there policy !!! and even tell them a porkie that you only had £100 in the bank , they have taken £95 when it should of been £55 therefore leaving you with no money for petrol etc ,

    csiman

    to be fair, they have always been spot on, unlike ASDA who are useless.



    to be fair, the supermarkets aren't

    Original Poster Banned

    Alfonse

    to be fair, the supermarkets aren't


    I agree but local shops have all been long shut here so no choice

    Original Poster Banned

    shopstilldrops

    Make sure you tell them you want dtd back, as they wont do it … Make sure you tell them you want dtd back, as they wont do it automatically, you have to remind them if there policy !!! and even tell them a porkie that you only had £100 in the bank , they have taken £95 when it should of been £55 therefore leaving you with no money for petrol etc ,


    LOL -I didnt mention DTD so will if they dont pay it back double. I did mention its gonna put me overdrawn (which it isnt

    csiman

    I agree but local shops have all been long shut here so no choice



    shame that, i use farmers markets, delivered veg and meat produce boxes, and local farm shops

    Original Poster Banned

    UPDATE email from tescos

    I can confirm that I spoke to the Home Shopping Manager in our West Durrington Extra Store this morning and they advised me that there was system problems on the 6th of April and all the customers were charged for the special offers. This error has now been resolved.


    they refunded £42 so a nice result in the end although not quite double the misprices back.

    Will check later cheers Csiman, customer service usually is spot on though.

    Original Poster Banned

    Adam2050

    Will check later cheers Csiman, customer service usually is spot on … Will check later cheers Csiman, customer service usually is spot on though.


    looks like a local problem btw

    csiman

    UPDATE email from tescosI can confirm that I spoke to the Home Shopping … UPDATE email from tescosI can confirm that I spoke to the Home Shopping Manager in our West Durrington Extra Store this morning and they advised me that there was system problems on the 6th of April and all the customers were charged for the special offers. This error has now been resolved.they refunded £42 so a nice result in the end although not quite double the misprices back.





    Email them back reminding them of the double the difference policy !! .........and not forgetting 'being overdrawn at bank ' (_;)..........two bottles of wine on my tesco order were damaged on delivery last week , i got an email saying a refund for the wine had been given also an additional £10 to say sorry for the inconvenience , ........and that was without complaining/ asking

    csiman

    looks like a local problem btw



    Still thanks for the heads up just in case it is correct.

    life just not worth living when this sort of thing happens
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