The Best & Worst Energy Suppliers - Which? Recent Survey : Has anyone had any success switching to another supplier recently?

Posted 20th Jan 2023 (Posted 4 h, 30 m ago)
Yahoo has just published the results from the Which? recent survey of best & worst energy suppliers.…tml

Octopus Energy takes the number one spot on Which?’s annual customer survey, with a combined score of 78%.

Octopus was the only provider to receive a five-star rating in any category – with customers awarding five stars for usefulness of information about energy costs. It received a four-star rating for every other category.

Octopus customers were most likely to recommend their supplier – with nearly nine in ten (87%) saying they would recommend it and it was the only energy firm this year to be named a Which? Recommended Provider.

Utilita came in second, with a combined score of 67%. However, it ranked much higher in Which?’s assessment of supplier practices (75%) than in the customer survey (59%).

At the other end of the scale, Scottish Power came at the bottom of the assessment of supplier practices with a score of 53%. It received just three points for its complaints performance.

Shell (SHEL.L) Energy and SSE (SSE.L) Energy Services came bottom of the customer survey with overall scores of 48% and 46% respectively.

Shell Energy received just one star for value for money in Which?’s survey and its customers were least likely to recommend it to others. Just under half (47%) of Shell customers said they would recommend the firm – compared to an average six in 10 (61%) across all firms.

SSE Energy Services only got one star for three of the aspects in Which?’s customer satisfaction survey, including the clarity of its communication about the energy market, and two stars for the remaining two. Over half (54%) of SSE Energy Services customers complained about an issue with their bill.

Has anyone had any success switching to another supplier recently?
Community Updates
New Comment


sorted by
  1. Avatar
    All I care about is who is the cheapest.
  2. Avatar
    I'm outfox the market.

    I'm just cheering them on.
    Still hanging on (edited)
  3. Avatar
    Can't believe British gas are so high up
  4. Avatar
    This thread will be the same as those you see a hundred times on couriers. It doesn't matter what rating they get - only personal experience counts - hence the 'I can't believe mine is so well/so badly rated - I think their rubbish/great'

    Also - I live in NI and we do have a different system here. I tend to move providers 4-6 times a year (chasing rates). Do people move as often in the mainland our are/were more of you on fixed terms deals?
Top Merchants