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    thehut.com customer service

    Hi,

    any advice on what i should do next ?

    i returned a item to them and they claimed they never recieved it back so i sent them the proof of postage and they say have received the proof of postage but that they need to track the package down with royal mail.

    Shouldnt i be entitled to a refund after almost 5 months ?

    5 Comments

    If they're saying it's lost can't you just claim from RM yourself, I hope you only sent a photocopy of the proof of postage.

    Original Poster

    Benjimoron;2878377

    If they're saying it's lost can't you just claim from RM yourself, I hope … If they're saying it's lost can't you just claim from RM yourself, I hope you only sent a photocopy of the proof of postage.



    yeah i have the receipt but what am gonna do with £90 + worth of first class stamps ?

    shouldnt it be thehuts responsibility to refund the item?

    VeryVery;2882079

    yeah i have the receipt but what am gonna do with £90 + worth of first … yeah i have the receipt but what am gonna do with £90 + worth of first class stamps ?shouldnt it be thehuts responsibility to refund the item?



    You get the value of the stamps, not the stamps themselves!!

    You only get £34 I think unless you sent it special delivery or sent several items?

    Banned

    Benjimoron;2882321

    You get the value of the stamps, not the stamps themselves!!You only get … You get the value of the stamps, not the stamps themselves!!You only get £34 I think unless you sent it special delivery or sent several items?


    Correct

    royalmail.com/por…750

    csiman;2882339

    Correct



    As always mate!!
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