think i might of lost a package. can i claim off royal mail?

Hi i had to send a package out to china, i handed it in at the post office on the 5th but the person that i sent it to has still not recieved any it. when i was sending it i asked the lady at the post office if there was any way i could track it but she said no. i checked on the royal mail site and there is a way to track it. i know its still early but if the person says he hasnt recieved it in say a weeks time then could i claim off royal mail by saying that at the the time i was told you could not track it but you can and i was not told that?

7 Comments

Did you send it by International Signed-for ?

Royal Mail have limited liability for international items when a third part is involved, in this case Chinese postal service.

Original Poster

dont think i didm i got a piece of paper from the po which says "certificate of posting" i think its just normal airmail

phoenix123

dont think i didm i got a piece of paper from the po which says … dont think i didm i got a piece of paper from the po which says "certificate of posting" i think its just normal airmail



As I said earlier, RM's liability is limited for International Mail.

Give them a call to see if they can do anything (01752 387112 - Customer Services & 01752 387060 - International Helpline)

If it was posted on the 5th then i'd allow a bit more time. It's only been 7 days including a weekend. They aim to deliver in 5 but it can take longer.

You have to allow 3-4 weeks to claim for a lost delivery in this country so they won't let you claim for a missing parcel to china yet.

How heavy was it?
If you went for the cheapest postal service then that will be surface mail, which can take 56 days.

Original Poster

hi again, tbh im not sure how it wass sent. i just told the lady that i needed to send it to china and owuld like to track it, she said no tracking was available but im not sure how it was sent. think i may go down there and ask her. yeah will give it a bit more time.

I think it should tell you on your CoP what service was used.
If you know the weight and price you paid it's easy to find out, ]here.
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