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    Thomas Cook & Holiday Date Changes!

    Just wondered if anyone could help/advise me with this.

    Back in January I booked my holiday online with Thomas Cook., 14 nights AI, Mexico.
    Leaving Manchester Sunday 02/11/08 a.m & returning to Manchester Monday 17/11/08 am, I did receive confirmation of my booking via post from them.

    I have found out today that the dates have been changed to 03/11/08-18/11/07.

    The only reason for me finding out was due to the fact I could not access my account to make a payment on my holiday, because the dates had been changed on their system.

    I am a little dissapointed 1. because I was not contacted & advised
    2. I have no further holiday entitlements remaining from work

    They have advised me that I will be able to change flights to suit, without any additional admin fee, but have nothing available for the original dates that I booked.

    If I continue with this booking I will be out of pocket by a days salary, would i be able to claim this back from Thomas Cook?

    5 Comments

    You have a contract with Thomas Cook I would imgine, and you have it in writing, tell them this, if you paid by credit card you are also covered to get the whole amount back and re-book with someone else.

    Original Poster

    octobergirl;1712626

    You have a contract with Thomas Cook I would imgine, and you have it in … You have a contract with Thomas Cook I would imgine, and you have it in writing, tell them this, if you paid by credit card you are also covered to get the whole amount back and re-book with someone else.



    I am just going to have a look on their website & check the contrat details, I was told by customer service that a letter was posted out to me 05/11/08, which I have not received.

    if you look at t&cs it will tell you that flight times are not guaranteed i think they can change them by up to24 hours . that was when i was a travel agent a couple of years ago. good luck.

    Original Poster

    I got this response from ATOL

    "Thank you for your email concerning your booking with Thomas Cook.

    I am sorry to read of the problems but I am afraid there is nothing I can do to help. The CAA regulates travel organisers primarily in order to provide customers with protection against their insolvency, to ensure that they do not become stranded abroad or lose money paid in advance when a tour operator fails. However we have no mandate to regulate the detailed standards of service that tour operators or their agents' provide, or to dictate and interpret Booking Conditions.

    I can only suggest, if you have not done so already, that you contact the Association of British Travel Agents (ABTA) for an opinion."

    I am now waiting a response from ABTA :-)

    Good Luck
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