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    Thorntons Winter Wonderland Hamper Fiasco!

    Sorry but I couldn't find the thread for the Thorntons Winter Wonderland Fiasco that occurred just before Christmas. Just thought I would post the outcome of my situation. I was eventually sent the 2 x Corporate Chocolate Hampers which were actually incomplete (just to add insult to injury!). So I phoned them up after the Holidays and they refunded me in full, allowed me to keep what they had sent and also gave me £30 credit to my Thorntons Account. So, I was lucky to get good Customer Service.

    7 Comments

    Holidays?
    You a Yank?

    Would have been more impressive if you got an actual refund instead of a credit now you just have to buy even more chocolate which you must be totally sick off by now X)

    newbie1001

    Would have been more impressive if you got an actual refund instead of a … Would have been more impressive if you got an actual refund instead of a credit now you just have to buy even more chocolate which you must be totally sick off by now X)



    "I phoned them up after the Holidays and they refunded me in full"

    newbie1001

    Would have been more impressive if you got an actual refund instead of a … Would have been more impressive if you got an actual refund instead of a credit now you just have to buy even more chocolate which you must be totally sick off by now X)



    they refunded me in full, allowed me to keep what they had sent and also … they refunded me in full, allowed me to keep what they had sent and also gave me £30 credit to my Thorntons Account.

    Original Poster

    abacus

    here



    Thanks abacus!

    newbie1001

    Would have been more impressive if you got an actual refund instead of a … Would have been more impressive if you got an actual refund instead of a credit now you just have to buy even more chocolate which you must be totally sick off by now X)



    they refunded me in full, allowed me to keep what they had sent and also … they refunded me in full, allowed me to keep what they had sent and also gave me £30 credit to my Thorntons Account.



    Edited by: "RickT" 8th Jan 2011
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