Sorry but I couldn't find the thread for the Thorntons Winter Wonderland Fiasco that occurred just before Christmas. Just thought I would post the outcome of my situation. I was eventually sent the 2 x Corporate Chocolate Hampers which were actually incomplete (just to add insult to injury!). So I phoned them up after the Holidays and they refunded me in full, allowed me to keep what they had sent and also gave me £30 credit to my Thorntons Account. So, I was lucky to get good Customer Service.
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