Groups

    Three - 6 Months contract Deal Help

    My uncle took out a 6 months contract with three and when he went to cancel they said it is an 18 month contract. My dad and brother also took out these contracts and they canceled theres ok after 6 months.

    Everytime he rings they don't do anything, when he asks to get forwarded to the manager/supervisor they put him on hold and then say the manager is not there. He has wrote them a recorded letter and they ignored it.

    The thing is none of the emails/letter say it is a 6 month contract but it was a 6 month contract because I did it for him. What can he do from here? Anybody else had the same problems?

    6 Comments

    Banned

    I asked for the details of the cheif execs office, and then made a complaint through there. I then got a load of compo. Search the net for CE details of big companies.

    hankmarvin4;3942340

    I asked for the details of the cheif execs office, and then made a … I asked for the details of the cheif execs office, and then made a complaint through there. I then got a load of compo. Search the net for CE details of big companies.



    that's if the CEO listens, the one at carphone poohouse doesn't!!.

    there's always ofcom, watchdog, trading standards and the like. always worth makign the threat of these as that sometimes makes the finger pull out!.

    let me know how you get on, I'm currently 12 months into an 18 month modem deal with them, that they insist has 12 months left!.

    Original Poster

    hankmarvin4;3942340

    I asked for the details of the cheif execs office, and then made a … I asked for the details of the cheif execs office, and then made a complaint through there. I then got a load of compo. Search the net for CE details of big companies.



    Thanks Ive told him about that.. Were you in the same position with the 6 months?

    i had the 6 month contract , but when the paperwork came through it said 18 month, so i had to phone them up and they changed it to 6.......as far as i know!, got a couple of months left. got my quidco through for it aswell and sold the phone so it didn't cost me anything.

    Original Poster

    tdogg;3943034

    i had the 6 month contract , but when the paperwork came through it said … i had the 6 month contract , but when the paperwork came through it said 18 month, so i had to phone them up and they changed it to 6.......as far as i know!, got a couple of months left. got my quidco through for it aswell and sold the phone so it didn't cost me anything.



    Ive had a few of these for various family members and did the same with selling the phone off but this particular contract they are refusing to accept that it is 6 month.

    Banned

    Soulja88;3942837

    Thanks Ive told him about that.. Were you in the same position with the 6 … Thanks Ive told him about that.. Were you in the same position with the 6 months?



    No, they messed up my order of a new phone, I sat in all day and they did not deliver it when they said they would. Got a call from a call centre (Scotland I think) who were the CE office, apparently. Got around £60 comp
    Post a comment
    Avatar
    @
      Text
      Top Discussions
      1. Xbox One - Buying from Other Regions *WITHOUT* A VPN (Virtual Private Netwo…1851337
      2. Vegan (Non-Dairy) Ben & Jerrys now launched in UK!1827
      3. Apples new update610
      4. Any PS4 News Here29313799

      See more discussions