Three - No automatic refunds
Found 4th Apr
I recently had a couple of contracts with three come to an end. It seems three's policy is that if you owe money to three on the final bill they will automatically deduct it from your bank account. However if your account is in credit upon final bill they will only refund the amount back if you ask for it. Seems a bit unfair that three hangs on to money from customers who couldn't be bothered to chase them for refund. Is it worth complaining to the Ombudsman service to get three to have a relook at their policy? Do other mobile operators do the same?