Ticketmaster - Customers payment details may have been stolen

Found 27th Jun
In case anyone may be affected.


What Happened?

On Saturday, June 23, 2018, Ticketmaster UK identified malicious software on a customer support product hosted by Inbenta Technologies, an external third-party supplier to Ticketmaster.

As soon as we discovered the malicious software, we disabled the Inbenta product across all Ticketmaster websites.

Less than 5% of our global customer base has been affected by this incident. Customers in North America have not been affected.

As a result of Inbenta's product running on Ticketmaster International websites, some of our customers' personal or payment information may have been accessed by an unknown third-party.

We have contacted customers who may have been affected by the security incident. UK customers who purchased, or attempted to purchase, tickets between February and June 23, 2018 may be affected as well as international customers who purchased, or attempted to purchase, tickets between September 2017 and June 23, 2018.

If you have not received an email, we do not believe you have been affected by this security incident based on our investigations.

Forensic teams and security experts are working around the clock to understand how the data was compromised.

We are working with relevant authorities, as well as credit card companies and banks.
Community Updates
Thankfully my card expired and no suspicious activity on my account
I got the email, but thankfully I paid by PayPal using guest checkout. Only email, phone number, and physical address could've been taken - still a lot!
Edited by: "jamie015" 27th Jun
I haven’t got email as I recently bought some tickets for my son. But never leave my card details for future reference as they say. So fingers crossed
This is becoming quite frequent nowadays!!
Edited by: "loopylloyd" 28th Jun
Oh no, not another company. Found email in junk after seeing this. Thanks for info
My card issuers sent new card 9 weeks ago to be on safe side but couldn’t tell me which vender, I then phone ticketmaster with new card details as it’s a paperless ticket, now I have to do it all again as they are sending another new card. Absolute joke.
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