Tom Tom One not working.....help???

Is there anyone that knows anything about Tom Toms? The touch screen on ours wont work at all. I cant seem to find nothing on the website relating to this fault. It is over a year old therefore it is out of warranty

7 Comments

Try hard resetting it by getting a pin and on the underside you can hard reset it.

Some don't have a pin hole, on these you have to hold the power button instead.

To find out how to reset your specific model ]click here.

If you have no luck with it give support a call, so they can determine if it is a hardware fault (ie: faulty digitiser) or a software fault (reinstall software via Tom Tom Home utility).

Tom Tom Support: 0845 1610 009 / 020 7387 5444

Thats why i said use the pin hard reset on the underside because i personally know its there on the tomtom one models. Regardless of version.

J4GG4;5672298

Thats why i said use the pin hard reset on the underside because i … Thats why i said use the pin hard reset on the underside because i personally know its there on the tomtom one models. Regardless of version.


There are half a dozen different Tom Tom One models, not all of them have the pin hole.

ive come across probably 150 in my time from tt one V1 to V4 and they all have had the hard reset pin hole on the bottom.

Original Poster

Thanks folks
I have tried re-setting it but still no joy. I'll call up support tomorrow

Download TOMTOM HOME and see if 'update device' feature works. If not then call tomtom support tomorrow might of lost drivers to run the touch screen or a internal cable come loose. Or worst case needs new screen but it'll be cheaper just buying a new tomtom
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