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    trainline response?

    Hey all

    Taking the kids away for the weekend but as we already had our main holiday im on a very tight budget, i booked train tickets with the trainline and selected an open return, the link to this told me they needed to be used within a month of outward journey, fine as its just a 3 day thing and it was cheaper than booking a reeturn date, now when the tickets arrived they have given me a DAY return, meaning we have to use them the same day as outward grrrr

    unhelpful on phone, told me my only option was cancel and start again but incur a charge,then i'd have to wait for refund to have the money to rebook which i dont want or have the time to do, i have emailed customer relations but after 2 days still no response, anyone had any good customer serrvice from the trainline?

    i can just book returns at a cost of another £40 ish but as i said im on a very tight budget

    13 Comments

    Original Poster

    well i just had a response, nothing they can do except the usual process of refund :x

    where you goin from/to?

    Original Poster

    vengod;5881077

    where you goin from/to?



    surrey to sussex

    They are useless!! They did the same thing to me. The only thing you can do is re-book, and then send the unused ones back. They will refund you but give you a £10 administration charge. I will never use them again.

    Original Poster

    Cantona_7;5881775

    They are useless!! They did the same thing to me. The only thing you can … They are useless!! They did the same thing to me. The only thing you can do is re-book, and then send the unused ones back. They will refund you but give you a £10 administration charge. I will never use them again.



    yes this is all ive been offered, no help to be as i dont have the budget, i have used before and all was fine, wont be using again cos its really messed up my plans :x

    loupomm;5881848

    yes this is all ive been offered, no help to be as i dont have the … yes this is all ive been offered, no help to be as i dont have the budget, i have used before and all was fine, wont be using again cos its really messed up my plans :x



    The small print says that you have a month to use the return but then you get it and its just a day return. I pointed this out to the woman on the phone and she even agreed but said there was no other option but to send the tickets back for a refund minus a £10 administration charge.
    I sent them a stinking letter along with my tickets hoping they would refund the whole amount. They didnt, they had the cheek to take the £10 administration charge for something that is entirely their fault. Will not use them again.
    Im afraid you have no choice but to re-book and take the £10 hit.

    Sounds like they are in " breach of contract"....IMHO it would seem they have done it before and will keep doing it :thinking:...looks like they are trying to get an easy £10 out of a lot of people.

    Original Poster

    fox2020;5882347

    Sounds like they are in " breach of contract"....IMHO it would seem they … Sounds like they are in " breach of contract"....IMHO it would seem they have done it before and will keep doing it :thinking:...looks like they are trying to get an easy £10 out of a lot of people.



    yep.... im furious! ive sent a stinking email, i doubt i'll get anywhere but hey ho i enjoyed writing it.... :lol:

    now gotta hitch hike home :w00t:

    Original Poster

    well i got another reply


    pretty much telling me but confirming the order i accepted their terms and conditions end of


    but their t&c's are incorrect

    very odd company!

    send them an email that you will be going to the papers regarding this.. that you will be going through social network sites etc to tell everyone that they lie and still charge money for their mistakes! i would! i would let everyone in the country no.. they will lose loads of busniess!

    loupomm;5883639

    yep.... im furious! ive sent a stinking email, i doubt i'll get anywhere … yep.... im furious! ive sent a stinking email, i doubt i'll get anywhere but hey ho i enjoyed writing it.... :lol:now gotta hitch hike home :w00t:



    loupomm;5890046

    well i got another replypretty much telling me but confirming the order i … well i got another replypretty much telling me but confirming the order i accepted their terms and conditions end ofbut their t&c's are incorrectvery odd company!



    I sent them a five page stinking letter including screenshots showing them the page of their website which stated the return would have a month to be used. I said that i would not pay a £10 fee.....they took it out of my refund anyway cheeky bar stewards!!! Dont think ull get anywhere to be honest.

    Original Poster

    neither do i cantona, im just annoyed they are so flippant about it!

    Banned

    I think I would send them a letter before action, firstly for the £10 'admin' charge, and secondly for compensation fot not being able to go on the weekend away, along with any other costs you may have incurred.
    Ill bet that will get at least your tenner back.
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