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Debenhams skincare guarantee - Not working? Return it.

3
Posted 7th Oct
You must return at least 50% of the product, and proof of purchase to qualify for a refund.

Date:
Valid from 29/09/2019 to 02/11/2019
Description: Under our "Debenhams Skincare Guarantee" offer, if you are not fully satisfied with the skincare result of your skincare product, you can return the skincare product for an exchange or refund within 28 days from and including the purchase date, provided there is more than half of the product remaining in the dispenser and you have your proof of purchase.
Helpful Specifics: 1. The Offer applies to selected Clinique, Elizabeth Arden, Lancôme, Estée Lauder, Givenchy, Benefit, Kiehl's, Murad, Origins, Glamglow, Filorga, Yves Saint Laurent, Mac, Bobbi Brown, Bare Minerals, Aveda, House 99, Too Faced, Dior and Guerlain lines only.
2. Customers must state that they are returning skincare product under the "Debenhams Skincare Guarantee" offer at the till point in store in order to receive an exchange or refund as part of the Offer or mark "N 'Other'" on the online despatch docket in order to receive a refund as part of the Offer.
3. Exchanges can only be done in store.
4. The last date a customer can claim against the guarantee will be 28 days from and including the date of purchase.
5. Debenhams' store manager will have sole discretion to determine whether there is more than half of the skincare product remaining in the dispenser.
6. The Offer excludes all mini travel size skincare products.
7. The Offer is valid on full price and POS items only. Any product permanently marked down is excluded.
8. Any refunds will take into account any discount applied to the products.
9. Any returns under the 'Debenhams Skincare Guarantee' that have been purchased in conjunction with a 'Purchase with Purchase' offer will also need to return the 'Purchase with Purchase' along with the skincare purchase to qualify for the refund.
Qualifier: When you buy any qualifying skincare product
Exclusions: GUERLAIN Orchidée Impériale Exceptional Skincare Treatment Set. GUERLAIN Orchidée Impériale Black Day Cream 50ml. GUERLAIN Orchidée Impériale Black Day Cream Refill 50ml.
Channel applicability: Online & In Store
Disclaimer: Unless otherwise stated overall T&Cs apply

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3 Comments
Heya @suzanne.mccusker
Thanks for posting. Just to let you know i've moved this to our discussion section for now it's not a direct freebie deal. You still have to pay for the product so it's more of a return policy promotion
Cheers
Aren't these skincare products in really tiny bottles, requiring daily use? In which case, you'd have to use for a few weeks to see if there is any effect, and by then more than 50% would be used...
jamie1507/10/2019 18:18

Aren't these skincare products in really tiny bottles, requiring daily …Aren't these skincare products in really tiny bottles, requiring daily use? In which case, you'd have to use for a few weeks to see if there is any effect, and by then more than 50% would be used...


No, the offer is for full sized products.
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