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    TV Tuner/Laptop help?

    I've just brought the kworld DVB-T 380U usb tv tuner and tried to install it to use Media centre running Vista and every time i scan it find no channels even from the roof aerial which defintely gets all the channels as we have several freeview boxes. I've also been told other people have no problems running this on media centre/vista. Any ideas what i could be doing wrong or how i can get it to find me some channels or else it's going to have to go back?

    19 Comments

    Is the software set to find UK channels?
    Also check other configurations are correct for your region

    Have you installed the software CD that came with it? Fully install all of the software, then reboot the PC, THEN plug in the TV tuner.

    If this doesn't work, try it on another computer (preferrably one that has WinXP and not vista).

    Original Poster

    exit75

    Is the software set to find UK channels?Also check other configurations … Is the software set to find UK channels?Also check other configurations are correct for your region



    It is set to find UK chanels and have tried all of the tv transmitters it lists for my area with no luck (gives the options of 3, Fenton, Sutton Coldfield and Emleys moor)
    The Hypermedia centre software it comes with wont launch either, just doesn't do anythign when i click on it!?

    Original Poster

    markwills

    Have you installed the software CD that came with it? Fully install all … Have you installed the software CD that came with it? Fully install all of the software, then reboot the PC, THEN plug in the TV tuner.If this doesn't work, try it on another computer (preferrably one that has WinXP and not vista).



    the PC reconised it and install the lastest driver (have checked that on the kworld website) have since tried installing the software that came with it (would like to use it with media centre really) but can't get that to launch?! Unfortunately i don't have another PC to try it on

    have you looked on the manufacturers website to see if the software has an update / patch for vista?

    try uninstalling & then reinstall without the adapter plugged in (until it asks you to plug it in).

    Original Poster

    markwills

    have you looked on the manufacturers website to see if the software has … have you looked on the manufacturers website to see if the software has an update / patch for vista?try uninstalling & then reinstall without the adapter plugged in (until it asks you to plug it in).



    Yeah, the latest driver is for vista which is installed.
    Do you mean unstall the whole thing and then put the software on first? (please excuse my lack of understanding of these things)

    I meant does the software for watching the TV have an update or patch for vista (this is different from the driver, although the software & driver installation may all be in one file).

    Yes I was suggesting that you uninstall everything, and then disconnect the usb adapter. Reboot the PC and reinstall the software from scratch, when the installation program asks you to plug the adapter in, plug it in then (but not before).

    If it doesn't ask you to plug it in, just wait for the software to finish installing, then plug it in.

    Worth a try, sometimes these USB things malfunction if plugged in too early.

    Original Poster

    markwills

    I meant does the software for watching the TV have an update or patch for … I meant does the software for watching the TV have an update or patch for vista (this is different from the driver, although the software & driver installation may all be in one file).Yes I was suggesting that you uninstall everything, and then disconnect the usb adapter. Reboot the PC and reinstall the software from scratch, when the installation program asks you to plug the adapter in, plug it in then (but not before).If it doesn't ask you to plug it in, just wait for the software to finish installing, then plug it in.Worth a try, sometimes these USB things malfunction if plugged in too early.



    Thanks for that, will have a quick look for any software updates (not sure if it's included all in one or not) and then try reinstalling... see if that does the trick

    what's the manufacturers website? i'll take a peek.

    also are you installing it on vista or win xp MCE?

    Original Poster

    markwills

    what's the manufacturers website? i'll take a peek.also are you … what's the manufacturers website? i'll take a peek.also are you installing it on vista or win xp MCE?



    Cheers.. am not sure what it is i'm afraid
    It's a kworld dvb-t 380u tuner and the software seems to be hypermediacentre. The OS is Vista premium 32bit :thumbsup:

    right iuninstall it all and reboot computer.

    then download and install the updated driver from [URL="ftp://ftp1.kworld.com.tw/kworld/driver/vista/empia_32_64/dvbt_V5.7.0112.0_WHQL_070119.zip"]http://www.kworld.com.tw/en/kworld/body/download/Digital/DVB-T380U.htm[/URL]

    that's the file from the manufacturers website, with the ability to work with vista.

    also download hypermediacenter from the link i gave you, and install that (not from the cd)

    Original Poster

    markwills

    also download hypermediacenter from the link i gave you, and install that … also download hypermediacenter from the link i gave you, and install that (not from the cd)


    right, uninstalled and downloading the first one..
    do i need to install these 2 before plugging the device back in? (presume i need this hypermediacentre thing for it to work in media centre also?)

    ps. can't find hypermedia centre on the website?

    sorry i think i got the link wrong

    go here kworld.com.tw/en/…htm

    download the 1st download (driver for vista) and then the 3rd download (HyperMediaCenter)

    then install the driver first

    only plug in the USB device when asked to do so - if it doesn't tell you to do it during the installation, wait until the end.

    then install HyperMediaCenter

    Original Poster

    markwills

    sorry i think i got the link wronggo here … sorry i think i got the link wronggo here ]http://www.kworld.com.tw/en/index_download_Digital.htmdownload the 1st download (driver for vista) and then the 3rd download (HyperMediaCenter)then install the driver firstonly plug in the USB device when asked to do so - if it doesn't tell you to do it during the installation, wait until the end.then install HyperMediaCenter



    Thank you so much for this help, i wouldn't have a clue to start otherwise! Just waiting for the things to download and keeping my fingers crossed

    ok sure thing. I'm off to do some revision, but keep me posted and i'll try to help when i next check my computer (in an hour or so)

    Original Poster

    No joy i'm afraid. Have managed to get the hypermediacentre to run now, but connected to the main tv aerial, still wont pick up any channels Thanks ever so much for your help tho, most appreciated

    I would send it back for a refund...Kworld is not a brand I'd purchase myself..I have a freecom freeview USB stick and it works fine..but I do not have XP media center.

    Original Poster

    currychops

    I would send it back for a refund...Kworld is not a brand I'd purchase … I would send it back for a refund...Kworld is not a brand I'd purchase myself..I have a freecom freeview USB stick and it works fine..but I do not have XP media center.


    It's going back don't worry! lol I saw a recommendation for it somewhere and saying it worked with Vista, which in all fairness, it does seem to work ok, except that it wont find any channels, which renders it slightly useless lol Will investgate some others i think:)
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