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    Unauthorized payment chargeback in Paypal

    Hi there

    Just after a bit of advice
    I sold a uvcode on eBay and the seller paid straight away and left positive feedback saying he was happy and the code worked. A month later I now have a Unauthorized payment chargeback email from PayPal asking me to respond to.

    What does this mean?.
    Are they trying to get a refund even though they left positive feedback and have redeemed the code.

    Can anyone help if it has happened to them

    Thanks

    22 Comments

    I don`t think codes are covered by seller protection on Ebay/Paypal.

    Looks like a dishonest buyer, the only options would be report to Police or send a Letter Before Action if you have their name and address.

    Codes aren't covered, you've been scammed

    Yup scammed unfortunately, do you have their address?

    Bloody eBay strikes again. Only good for buying off these days. I'll never sell on there again.

    Original Poster

    westy125

    Yup scammed unfortunately, do you have their address?


    Yes I have their address, do you think its worth emailing them first to ask what is going on.
    Why leave me feedback when they are going to try and pull a fast one?

    Edited by: "joerob1972" 23rd Aug 2016

    how much was it sold?

    joerob1972

    Yes I have their address, do you think its worth emailing them first to … Yes I have their address, do you think its worth emailing them first to ask what is going on.Why leave me feedback when they are going to try and pull a fast one?


    Emailing them will get you nowhere they knew what they were doing from the start.

    joerob1972

    Yes I have their address, do you think its worth emailing them first to … Yes I have their address, do you think its worth emailing them first to ask what is going on.Why leave me feedback when they are going to try and pull a fast one?


    I doubt you'd get a reply from them unfortunately

    Original Poster

    sham4all

    how much was it sold?


    It was only £3.99 but it's the principle

    Seems to be a lot of scammers on eBay these days unfortunately.
    Used to use it a lot years back but now I'm very hesitant unless i have no other choice.

    Yes been scammed. The only way to sell them safely(ish) is to post them by recorded post.

    Banned

    ring PayPal, take a photo of the feedback now before its removed!
    good luck, that's all I can wish you

    joerob1972

    Yes I have their address, do you think its worth emailing them first to … Yes I have their address, do you think its worth emailing them first to ask what is going on.Why leave me feedback when they are going to try and pull a fast one?



    ​I work all over the country so I'm never to far from most locations, I would knock on their door with a parcel and ask for the person who bought it.... I'd get my money back on principle but that's just me

    If you have their address, there are many options open to you............

    Did you email the UV code or send it via post?

    Original Poster

    ipswich78

    Did you email the UV code or send it via post?


    Emailed it

    joerob1972

    Emailed it


    I believe to conform to the rules of ebay you can't email codes (somebody may correct me?) - if that is the case if you do contact ebay they won't help you. Might be worth checking before you do.

    ipswich78

    I believe to conform to the rules of ebay you can't email codes (somebody … I believe to conform to the rules of ebay you can't email codes (somebody may correct me?) - if that is the case if you do contact ebay they won't help you. Might be worth checking before you do.


    You're correct. See here: pages.ebay.com/hel…tml

    As I read it, to be able to sell "digitally delivered goods" within eBay's listing policies, you need to be the IP owner - so unfortunately I wouldn't expect eBay to be overly helpful here.

    PayPal can see your feedback, no need to send photos to them.

    You aren't covered under seller protection for selling a code. The £3.99 will be lost and you may also get a £14 charge for the chargeback (if it is that and not a claim for INR). IF Paypal add the charge, give them a ring as they will waive the £14 charge in some circumstances.

    Had a chargeback a while ago from PayPal, was for less than a pound, paypal issued me with a £14 fee, phoned them and they refunded me.
    Edited by: "wellhellothere" 24th Aug 2016

    Banned

    Best bet is just to use ebay to buy cheap tat from China, or stuff that's local where you can go and pick it up/inspect it yourself and pay in cash once you're happy.

    If everyone stops using it, it'll no longer be an issue.
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