Groups

    ***Update*** Advice please, comet and free blu ray player

    I paid for a new tv from comet on 24/12 for delivery tmrw
    I placed the order by phone using 30% voucher
    they have just phoned me saying blu ray player which was free with the tv is out of stock.
    Now they want me to cancel the order or just settle for the tv tmrw.
    They wont sort out a different blu ray player.

    Any ideas

    ADvice please

    14 Comments

    Original Poster

    Worth mentioning that they said I can delay delivery and wait for blu ray to appear in stock

    although I told her i had sold my tv as new one meant to be delivered tmrw

    she didn't care

    they don't know if player will come back in stock

    Go and ring a local store to find player in stock
    Then say i will have that one ???
    Sounds fair to me.

    Comet 01482 320681 Head Office - Switchboard; ask for Customer Services, Complaints
    Fax: 01482 592000
    Try this to moan also

    Original Poster

    Cheers buddy

    I can't belive the customer service, I honestly won't use comet again

    Legally because it was 'free' they shouldn't discount the price any further and can't offer you another one unless you pay full whack..

    Welcome to Britain's archaic Trading Standards laws...

    Original Poster

    Flodd;7538245

    Legally because it was 'free' they shouldn't discount the price any … Legally because it was 'free' they shouldn't discount the price any further and can't offer you another one unless you pay full whack..Welcome to Britain's archaic Trading Standards laws...




    That's what I was affraid of.
    Although I wasn't told at time of purchase, I wasn't referred to terms and condition online

    Still doesn't get away from awful customer service, they must of known it was low in stock

    I've taken a day off work for delivery tmrw, if they would of told me early this week I wouldn't of had to.

    Any chance they are lying as I got it for such a good price with the code?

    Check if th eplayer is in stock to see if they are telling lies. If its for sale at a nearby store you can try and offer to collect it.

    Original Poster

    bigwheels;7538203

    Go and ring a local store to find player in stock Then say i will have … Go and ring a local store to find player in stock Then say i will have that one ???Sounds fair to me.



    Managed to reserve one, lets see what they say now

    Banned

    Starr;7540522

    Managed to reserve one, lets see what they say now



    Hahaha..... Excellent stuff

    Just make sure you get all the names, times and relevant details in case you need to take if further.

    I suspect the real reason is the use of the code and they'e just trying to recoup the money by being difficult and attempting to break a legally binding contract.

    Subbed

    Original Poster

    I win.... i think.

    After spending near half hour on the phone (their charge) we have an outcome.

    TV is going to be delivered tmrw, then the lady said the next batch of blu ray players has no delivery date to warehouse and cant guarantee i can have one.

    So i pulled out my line... "i managed to reserve one" after talking with her superior shes going to arrange it with the store to let me pick it up free of charge tmrw

    Success apart from the little bit of travelling.

    Result :lol:

    Original Poster

    Shengis;7542907

    Result :lol:



    Nope now its a result.

    Missus is gonna get it after work as its closer to her :-D

    Might go along with her i suppose, just in case any problems.......

    Or just phone the store before she gets there and make sure its clear whats happening :santa:

    Banned

    Starr;7542879

    I win.... i think.After spending near half hour on the phone (their … I win.... i think.After spending near half hour on the phone (their charge) we have an outcome.TV is going to be delivered tmrw, then the lady said the next batch of blu ray players has no delivery date to warehouse and cant guarantee i can have one.So i pulled out my line... "i managed to reserve one" after talking with her superior shes going to arrange it with the store to let me pick it up free of charge tmrw :)Success apart from the little bit of travelling.



    Well done.

    I was pretty certain they wouldnt challenge once youd found one in store!
    Post a comment
    Avatar
    @
      Text
      Top Discussions
      1. Just heard this...2 ★★★★★★★★★★★★★★ congrats to all on 392k ★★★★★★★★★★★★★★7767222
      2. Try buy that Minecraft Xbone Argos deal? 10% online code in your email!88
      3. Nectar launch eGift card redemption for selected brands including Currys, A…44
      4. Spotify Family Premium share59
      5. Martin Lewis explains your Ryanair cancellation rights.56

      See more discussions