UPDATE.......My Laptop just died.........Any advice?

My laptop just stopped working, it won't power on properly, the power lights come on and the hard drive seems to be trying to start up repeatedly but the screen is totally blank.

It is a compaq Presario V6000, runs XP and less than 2 years old, it was in perfect condition and never been dropped or damaged in any way.

I have tried to power drain it and restart it, even tried to use another monitor to see if it was the screen that was faulty but no luck. I checked all the usual connections and all seem fine.

I am a bit worried that the Mother Board has failed and the laptop only came with a 1 year warranty from Currys.

I contacted Compaq/HP and asked for advice but i am waiting for a response.

Any clever person got any ideas / advice for me please?

31 Comments

Original Poster

v2drinkers;3430153

Seriously remove the battery leave it for a few hours and then try again. … Seriously remove the battery leave it for a few hours and then try again. It used to work on an old V2000 i used to have



Thanks, I tried that last night, but no luck there !:roll:

maybe the screen has broken :P

Original Poster

Titchimp;3430175

maybe the screen has broken :P



Thanks but i tried to attach it to another monitor with no luck,

uhoh how annoying when something just dies on you,hope you manage to sort it

Original Poster

Mardyass;3430241

uhoh how annoying when something just dies on you,hope you manage to sort … uhoh how annoying when something just dies on you,hope you manage to sort it



Thanks, Its such a pain, its not like it was a cheap computer or anything, Think i Paid £500 for it! :x

Ive had the motherboard on my fujistu go and got it fixed in warrenty. Take it back and fight witth one of the many sale of goods acts, it has to be fit for purpose

ifyoudontask?;3430268

Thanks, Its such a pain, its not like it was a cheap computer or … Thanks, Its such a pain, its not like it was a cheap computer or anything, Think i Paid £500 for it! :x

:x moan moan and moan i have this morning and it got me a replacement lol but that thing was only a few days old

try consumer direct website i think they may be able to give you all the info you need on which trading laws apply

(I should of thought of them with my ebuyer problem DOH!:roll:)

Original Poster

Titchimp;3430295

Ive had the motherboard on my fujistu go and got it fixed in warrenty. … Ive had the motherboard on my fujistu go and got it fixed in warrenty. Take it back and fight witth one of the many sale of goods acts, it has to be fit for purpose



I did hear something about that before, but forgot!

Thanks very much for that! will follow that up! :thumbsup:

Original Poster

Mardyass;3430360

:x moan moan and moan i have this morning and it got me a replacement lol … :x moan moan and moan i have this morning and it got me a replacement lol but that thing was only a few days oldtry consumer direct website i think they may be able to give you all the info you need on which trading laws apply(I should of thought of them with my ebuyer problem DOH!:roll:)



Thanks, nice advice! will do! :thumbsup:

or take a look at your home insurance policy

Original Poster

Mardyass;3430420

or take a look at your home insurance policy



I like your thinking! Typically its up for renewal this month! :thumbsup:

hi

remove the battery and just use the a/c adapter.

when you turn the unit on, do you get the compaq screen come up if so press f2 or f10 that will take you into the bios, when there goto the tab saying daigs and run the hdd drv test, make sure yuo run the full test and if that fails you need to replaced hdd drv

thanx

ifyoudontask?;3430425

I like your thinking! Typically its up for renewal this month! :thumbsup:

lolol well thats what ya pay for is it not?

Original Poster

yogi99;3430498

hi remove the battery and just use the a/c adapter.when you turn the unit … hi remove the battery and just use the a/c adapter.when you turn the unit on, do you get the compaq screen come up if so press f2 or f10 that will take you into the bios, when there goto the tab saying daigs and run the hdd drv test, make sure yuo run the full test and if that fails you need to replaced hdd drv thanx



Thanks Yogi, The screen is totally blank and has no activity at all!

ifyoudontask?;3430725

Thanks Yogi, The screen is totally blank and has no activity at all!



ok you say that the hdd light come on and does it stay on, also when you power up the unit if you look at the screen does is change in anyway ie its black before you trun it on and then you turn it on does the screen slight flicker, the reason i ask its because some times the harrness cable does stop the unit from what we call posting.

I've been working with these units for over 3 years now

cheers
ps have you move the unit because the memory may just want reseating,

Original Poster

yogi99;3430781

ok you say that the hdd light come on and does it stay on, also when you … ok you say that the hdd light come on and does it stay on, also when you power up the unit if you look at the screen does is change in anyway ie its black before you trun it on and then you turn it on does the screen slight flicker, the reason i ask its because some times the harrness cable does stop the unit from what we call posting.I've been working with these units for over 3 years now cheersps have you move the unit because the memory may just want reseating,



Ok, tried it again,

Switched on : normal lights for power come on, I can hear the Hard drive try to start for about 2 seconds, then nothing for 30 seconds and no activity at all on the screen.

After every 30 seconds the lights flash off then on again really quickly and i hear the Hard drive try to start again then nothing.

This repeats every 30 seconds.

I don't think the memory needs reseating as i checked it quickly just incase!

Thanks for your help and advice, greatly appreciated!

:thumbsup:

maybe the memory is faulty, try another memory module if you can, I have repaired hundredsof laptops and the symptoms of failed memory are the same as you have described.

Original Poster

Anyone else?

Original Poster

zipgun;3431257

maybe the memory is faulty, try another memory module if you can, I have … maybe the memory is faulty, try another memory module if you can, I have repaired hundredsof laptops and the symptoms of failed memory are the same as you have described.



Right, Is there a quick way of testing for that?

Original Poster

Any other ideas?

ifyoudontask?;3430935

Ok, tried it again, Switched on : normal lights for power come on, I can … Ok, tried it again, Switched on : normal lights for power come on, I can hear the Hard drive try to start for about 2 seconds, then nothing for 30 seconds and no activity at all on the screen.After every 30 seconds the lights flash off then on again really quickly and i hear the Hard drive try to start again then nothing.This repeats every 30 seconds.I don't think the memory needs reseating as i checked it quickly just incase!Thanks for your help and advice, greatly appreciated!:thumbsup:



ok one last thing remove the hdd from unit and then start machine see what happens if this fails again then 99% sure that the mobo is faulty , needs replacing

ps how many memory stick in unit, if 2 remove all and then try one stick

Hi ifyoudontask

I there is an issue with some off these unit and in certain cases these unit have been a 2 years warranty but you need to speak with compaq

cheers

Original Poster

yogi99;3432413

Hi ifyoudontaskI there is an issue with some off these unit and in … Hi ifyoudontaskI there is an issue with some off these unit and in certain cases these unit have been a 2 years warranty but you need to speak with compaq cheers




Just checked my email, got a message from Compaq / hp and they have said it is a known fault and they may replace the part free of charge!

Result! Thanks for all your help today! :thumbsup:

Hi m8

glad to here is getting resolved for you, as I said there are some issues with hp/compaq, Im not allowed to say what there are

glad to help

Original Poster

yogi99;3432580

Hi m8 glad to here is getting resolved for you, as I said there are some … Hi m8 glad to here is getting resolved for you, as I said there are some issues with hp/compaq, Im not allowed to say what there areglad to help




Really? could you PM me and tell me? im interested now! :thumbsup:

ifyoudontask?;3432622

Really? could you PM me and tell me? im interested now! :thumbsup:



not really i've said more than I should and its my job at stake if this tracked to me so please dont quote me

thanx

Original Poster

yogi99;3432701

not really i've said more than I should and its my job at stake if this … not really i've said more than I should and its my job at stake if this tracked to me so please dont quote me thanx



No probs, thanks for you help! :thumbsup:

Original Poster

v2drinkers;3434504

Probably the overheating and frying problem on these laptops … Probably the overheating and frying problem on these laptops thenhttp://www.chadwiebesick.com/blog/2008/4/15/hp-admits-presario-v6000-laptop-fries-itself-and-will-repair.htmlhttp://mattsblog.ca/2007/12/14/having-problems-with-your-hp-pavilion-dv6000-dv9000-or-presario-v6000-series-notebook/



Really nice find! thanks for the info! Greatly appreciated! :thumbsup:

contact trading standards
they will tell you what to do
you will be suprised on what they say
currys will have to repair/replace or refund you
the 1 year warranty is with the manufacturer and no the reseller
ifyoudontask youdontget

Original Poster

Got it back from HP, they said the motherboard had failed and replaced it free of charge!

Result!

Thanks for all the advice!

ifyoudontask?;3503820

Got it back from HP, they said the motherboard had failed and replaced it … Got it back from HP, they said the motherboard had failed and replaced it free of charge!Result!Thanks for all the advice!



what did you say to HP when you emialed/wrote to them
and what was their response regarding the fault
obviosly i knowthey did repair it
cheers mate
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