UPS has lost my tickets I brought from StubHub

Found 7th Jan 2016
UPS has lost my tickets I brought from StubHub has this happened to anyone else. Will i get a replacement.
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If they are a legit ticket company getting replacements/your name on the door should be easy…ee/ The website states the below so you should be good to get replacements

I have no idea where I put my tickets!
The first thing to do if your tickets are lost or stolen is to contact us with your order number. We'll contact the seller to see if they can get the tickets reissued. While sellers aren't always able to get tickets reprinted, we'll do our best to help you out.
You should just get your money back I believe.
I was under the impression that they will replace them if possible but if not then money back. I rang them once when I was worried I wouldn't get my tickets
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