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    URGENTLY REQUIRED!!! HELP PLEASE! SONY DSC-T1 CAMERA

    Does anyone have a sony DSC-T1 camera,do you still have your receipt? Would it be possible to take a clear pic or photocopy, or scan and send it to me? i need to get a repair done but need copy of receipt to do so. Mine has a known fault of the CCD sensor, and can be fixed free still if i get it sent before 31st march. Even though its well past the 1yr warranty, its still covered for this particular fault.

    18 Comments

    Original Poster

    anyone?????

    Can't you just tell them that you can't find the receipt or if you paid by card send in transaction details or even ask shop to do a duplicate receipt from when you bought it. might be worth a shot.

    Original Poster

    JAYKAY72;4743815

    Can't you just tell them that you can't find the receipt or if you paid … Can't you just tell them that you can't find the receipt or if you paid by card send in transaction details or even ask shop to do a duplicate receipt from when you bought it. might be worth a shot.



    this camera is 4 years old and was a gift lol.

    shame was worth a try though. good luck m8

    Original Poster

    JAYKAY72;4744011

    shame was worth a try though. good luck m8



    cheers lol. i aint got much time either.

    Original Poster

    another bump.

    Original Poster

    no one then?

    Original Poster

    pleeeeease! lol

    You can get it repaired FOC by Sony WITHOUT proof of purchase.

    Phone them on 08705 143480 & explain the fault. They will take down some details. Tell them the camera was given to you as a gift in 2004. It is a straighforward process & they will arrange repair FOC. You will not need a receipt but they may ask for the camera serial number. If I remember right, they may even arrange for the camera to be collected from you by courier.
    sony.co.uk/sec…e/2

    Original Poster

    The Therapist;4770701

    You can get it repaired FOC by Sony WITHOUT proof of purchase.Phone them … You can get it repaired FOC by Sony WITHOUT proof of purchase.Phone them on 08705 143480 & explain the fault. They will take down some details. Tell them the camera was given to you as a gift in 2004. It is a straighforward process & they will arrange repair FOC. You will not need a receipt but they may ask for the camera serial number. If I remember right, they may even arrange for the camera to be collected from you by courier.http://www.sony.co.uk/section/support/article/id/1128075116465/page/2



    i phoned, was advised to arrange online. there is no FOC option. do i just send it, as the fault itself should be enough for them to ignore the paperwork?

    shanecr;4770804

    i phoned, was advised to arrange online. there is no FOC option. do i … i phoned, was advised to arrange online. there is no FOC option. do i just send it, as the fault itself should be enough for them to ignore the paperwork?



    I would phone them again & explain you have a faulty CCD which are being replaced FOC globally. You may have got through to the 'wrong' person. Refer to the link I have attached & tell them the website tells you to phone them to arrange repair. This WILL be done FOC. I have arranged this for a former colleague who was about to throw away his camera!

    Original Poster

    The Therapist;4771077

    I would phone them again & explain you have a faulty CCD which are being … I would phone them again & explain you have a faulty CCD which are being replaced FOC globally. You may have got through to the 'wrong' person. Refer to the link I have attached & tell them the website tells you to phone them to arrange repair. This WILL be done FOC. I have arranged this for a former colleague who was about to throw away his camera!



    i did phone. the guy did say it would be free to repair. He advised me to a web form to fill in. Are you saying he should have arranged it for me? I have it booked now with a ref. I did phone the number on the Notice for the fault.

    Yes a webform needed to be filled in. I think you package the camera & phone a number on the webform (??) & they arrange collection (I arranged this about 2 years ago so sorry to be vague) but no receipt was necessary (only an approximate date of purchase. The faulty CCD's were in a batch until early 2004, so if you mention purchase date of mid 2004, you should be ok.

    The Therapist;4771167

    Yes a webform needed to be filled in. I think you package the camera & … Yes a webform needed to be filled in. I think you package the camera & phone a number on the webform (??) & they arrange collection (I arranged this about 2 years ago so sorry to be vague) but no receipt was necessary (only an approximate date of purchase. The faulty CCD's were in a batch until early 2004, so if you mention purchase date of mid 2004, you should be ok.



    Sorry to tread hijack but i've got a sony dsc-s500 that says "lens error" when you turn it on. Do you know if sony will fix this FOC?

    Thanks

    Not to my knowledge as the CCD's were faulty produced in mass for many manufacturers & not only Sony was affected.

    Original Poster

    Well i'll give them a bell tomorrow, let them know its coming, maybe get them to confirm i wont be charged.

    Let me know how you get on

    Original Poster

    camera has been fixed FOC and is on its way back to me. i'll have it tomorrow. WHAT BLOOMING GOOD SERVICE!!!!
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