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    VB1: Anyone ever had to deal with HP support?

    Banned
    Anyone ever dealt with hp support?

    I have a laptop within warranty with a faulty battery. Thats all been confirmed, reps happy that that is the fault.

    But they won't send the thing out. They keep promising it, but it never comes. They also promise to call back, absolutely promise, but never do.

    I don't like to moan about companies, but I've never known a company just blatantly lie over and over. I'm not sure what to do really - this all started in October last year - and still no battery.

    I know i could go back to the seller - ebuyer. Contract with them etc, but I'd rather just use what is meant to be the easy way.

    Anyway, just wondered if I'm unlucky or HP are like this all the time. Such a simple fix - just send me the damn battery!

    34 Comments

    how longs the warranty maybe they are dragging their heels so it will be out

    I've had to deal with them - 3 times over faulty chargers and 1 time over faulty dvd drive (laptop)

    both were sent out for next day delivery and i had to return the original part

    I have a compaq laptop and the power supply thingy died last week so called them up - but it was HP on the battery charger so thats who I called

    They told me (as laptop was 6 weeks out of warranty) to call chilternitparts.com and would get the part that way. As I didnt have internet access cause battery was now dead, thats what I done and ordered the part for £35.31 delivered.

    When i was back online I seen that HP have a shop on Amazon and the exact same part was only £19.99 delivered. I was annoyed !! Surely HP should be directing me to HP !!!!!

    Original Poster Banned

    ilovepink;7547227

    how longs the warranty maybe they are dragging their heels so it will be … how longs the warranty maybe they are dragging their heels so it will be out



    1 year... but theres still 4/5 months left on it. Their actions just seem bizarre....

    Sent an email to the CEO of hp UK now. Literally not a clue what else to do. It's worked in the past with other companies, so we'll see.

    Original Poster Banned

    t0mm;7547231

    I've had to deal with them - 3 times over faulty chargers and 1 time over … I've had to deal with them - 3 times over faulty chargers and 1 time over faulty dvd drive (laptop)both were sent out for next day delivery and i had to return the original part



    Hmm... don't suppose you know the number you used? I've been using the main hp support line.

    bossyboots;7547241

    I have a compaq laptop and the power supply thingy died last week so … I have a compaq laptop and the power supply thingy died last week so called them up - but it was HP on the battery charger so thats who I calledThey told me (as laptop was 6 weeks out of warranty) to call chilternitparts.com and would get the part that way. As I didnt have internet access cause battery was now dead, thats what I done and ordered the part for £35.31 delivered.When i was back online I seen that HP have a shop on Amazon and the exact same part was only £19.99 delivered. I was annoyed !! Surely HP should be directing me to HP !!!!!



    Rep on a backhander maybe?

    How come you title most of your misc threads with VB1?

    If this is a new computer contact ebuyer and tell them the computer battery has failed and as hp refuses to supply another one would they send you another computer and you cannot return the whole machine as you are using it for work.
    Ebuyer may be in a position to pressure HP to provide item you need as they will have clout with HP purchasing department.
    If not its send it all back time I am afraid

    vibeone;7547262

    Hmm... don't suppose you know the number you used? I've been using the … Hmm... don't suppose you know the number you used? I've been using the main hp support line.Rep on a backhander maybe?


    I think i used the business one because aparently the one i bought from ebuyer was business only.

    HP Support can be very good. Problem is that departments are scattered all over the world. Most likely the battery is out of stock, of course that is no excuse for not calling you back.

    Call their head office switch board and say you would like to speak to customer relations. Make clear to them that you want to complain about poor service, otherwise they will just put you onto the laptop support que Tel: 020 7949 0300

    Original Poster Banned

    Mallinersha;7547275

    How come you title most of your misc threads with VB1?



    Because I'm important.


    DEALWARRIOR;7547277

    If this is a new computer contact ebuyer and tell them the computer … If this is a new computer contact ebuyer and tell them the computer battery has failed and as hp refuses to supply another one would they send you another computer and you cannot return the whole machine as you are using it for work. Ebuyer may be in a position to pressure HP to provide item you need as they will have clout with HP purchasing department.If not its send it all back time I am afraid



    Yeah - like i said, I'm trying to do it the easy way (HP are seemingly quite happy to send the battery out without me having to send anything back before hand), before I resort to going back to ebuyer - who lets face it aren't exactly renowned for their amazing customer service either!

    SUMMONER;7547321

    Call their head office switch board and say you would like to speak to … Call their head office switch board and say you would like to speak to customer relations. Tel: 020 7949 0300



    do you know, am gonna call them on that number as still a bit peeved about what they done.......and I reckon VB1 is right.......they probably got some sort of commision as that chiltern asked me how I heard about them.

    thanks summoner:thumbsup:

    Original Poster Banned

    t0mm;7547306

    I think i used the business one because aparently the one i bought from … I think i used the business one because aparently the one i bought from ebuyer was business only.



    SUMMONER;7547321

    Call their head office switch board and say you would like to speak to … Call their head office switch board and say you would like to speak to customer relations. Tel: 020 7949 0300



    Cheers will try this tomorrow. Ususally use the main support number, or the freephone switchboard number found on saynoto0870.

    To be honest its my sisters laptop, and I've only just got involved to kick up a stink (its what i do best!), so will definately try that number tomorrow thanks.

    before I do call them up and maybe make a fool of myself....................this is a genuine HP shop ..or not?

    amazon.co.uk/HP-…241

    Banned

    ask to speak with a supervisor

    ive had a few probs with sony they try n fob me off with a RAID error with a downoad which basically reset the damn thing.......after installed windows 7 it came back saying replace the hard drive asap again

    wrote them a snotty email last week and they replied with its out of waranty i registered t in oct 2008, i never did coz it was only bought i feb last year........they bare my emails from getting to them and when ran the support number it just cut me off or went to enter in serial number which then told me to ring premum rate number.

    rang sony head office to be asked to be put thru to a supervisor who asked me to send in proof of purchase so i sent bank statement, he the rang back nex day and arranged for it to be collected which it was yesterday

    muppets

    Go through ebuyer, your problem lies with them. Bossyboots I think you got seen off, you could of easily argued that a charger should last more than 1 year under the SOG act.

    bossyboots;7547351

    before I do call them up and maybe make a fool of … before I do call them up and maybe make a fool of myself....................this is a genuine HP shop ..or not?http://www.amazon.co.uk/HP-Accessories-Cameras-Cards-Laptops/b?ie=UTF8&node=13534241


    Don't think so. It looks like Amazon brought all the HP branded products, sold by various Marketplace traders, onto one page.

    Paddy_o_furniture;7547371

    Go through ebuyer, your problem lies with them. Bossyboots I think you … Go through ebuyer, your problem lies with them. Bossyboots I think you got seen off, you could of easily argued that a charger should last more than 1 year under the SOG act.



    I was totally lost for information with my laptop having no power. I am definitely going to call them up though - but waiting on someone telling me if that amazon HP shop is a proper HP shop! It looks genuine though, but cause its through amazon thats what confused me!

    SUMMONER;7547408

    Don't think so. It looks like Amazon brought all the HP branded products, … Don't think so. It looks like Amazon brought all the HP branded products, sold by various Marketplace traders, onto one page.



    oh no!!! thanks Summoner

    ive just delt with them they kept saying theyed sent my part but they didnt it took about 10 weeks for it to finaly arrive. there absolute crap and they lie through there teeth.

    vibeone;7547345

    Cheers will try this tomorrow. Ususally use the main support number, or … Cheers will try this tomorrow. Ususally use the main support number, or the freephone switchboard number found on saynoto0870.To be honest its my sisters laptop, and I've only just got involved to kick up a stink (its what i do best!), so will definately try that number tomorrow thanks.


    I used their 'premium' number so maybe as theyre doing me for a couple of pence they decide to send it off.

    Tbh if they had sent it off already you'd have received a letter claiming they want the faulty battery back or the money for the price of a new battery, or they'd void the rest of your warranty.

    so i think theyre pulling a fast one.

    SUMMONER;7547408

    Don't think so. It looks like Amazon brought all the HP branded products, … Don't think so. It looks like Amazon brought all the HP branded products, sold by various Marketplace traders, onto one page.



    bossyboots;7547430

    oh no!!! thanks Summoner


    thanks guys....was also going to buy... as one of my girls laptop HP power thingy has also ceased to be...no longer with us...dead....kaput...sadly no more...gone...goosed....will prob check out local wee computer shop to see if they have any..

    weepapa;7547802

    thanks guys....was also going to buy... as one of my girls laptop HP … thanks guys....was also going to buy... as one of my girls laptop HP power thingy has also ceased to be...no longer with us...dead....kaput...sadly no more...gone...goosed....will prob check out local wee computer shop to see if they have any..



    dont buy the universal ones btw - rubbish apparently and only last couple of months

    Banned

    vibeone;7547328

    Because I'm important. Yeah - like i said, I'm trying to do it the easy … Because I'm important. Yeah - like i said, I'm trying to do it the easy way (HP are seemingly quite happy to send the battery out without me having to send anything back before hand), before I resort to going back to ebuyer - who lets face it aren't exactly renowned for their amazing customer service either!



    Your contract is with Ebuyer, like you've already been told several times. Personally I've always found Ebuyer CS excellent.

    When you write to them, try not to use bold. It makes you look a bit of a div.

    Original Poster Banned

    guv;7548472

    Your contract is with Ebuyer, like you've already been told several … Your contract is with Ebuyer, like you've already been told several times. Personally I've always found Ebuyer CS excellent.When you write to them, try not to use bold. It makes you look a bit of a div.



    I've been told several times, and I've replied several times as well. But clearly the most stupid still aren't getting it.

    I am aware that my contract is with ebuyer. If you were capable of reading plain English, you would see its written in the OP. However, hp SHOULD be the easy option. Also as stated, I will goto ebuyer if I have to. Finally, again as stated, I'm not actually interested in your views on what I should do - this thread was to find out if hp support are always this rubbish, nothing more.

    Please troll elsewhere - I realise from the other thread you are suffering at work, but please don't take it out on me. Cheers!

    Banned

    This is exactly why I recommend Apple to people. Great customer service.:thumbsup:

    Banned

    vibeone;7548490

    I've been told several times, and I've replied several times as well. … I've been told several times, and I've replied several times as well. But clearly the most stupid still aren't getting it.I am aware that my contract is with ebuyer. If you were capable of reading plain English, you would see its written in the OP. However, hp SHOULD be the easy option. Also as stated, I will goto ebuyer if I have to. Finally, again as stated, I'm not actually interested in your views on what I should do - this thread was to find out if hp support are always this rubbish, nothing more.Please troll elsewhere - I realise from the other thread you are suffering at work, but please don't take it out on me. Cheers!



    Wow. I was merely giving you helpful and accurate advice. Maybe you should ask your IT department what they would do?

    Banned

    I'd phone back, ask for a supervisor and be firm but polite.

    After 3 months I'd be looking for more than just a new battery - maybe an extended warranty for the amount of time you've had wasted.

    Original Poster Banned

    guv;7548521

    Wow. I was merely giving you helpful and accurate advice. Maybe you … Wow. I was merely giving you helpful and accurate advice. Maybe you should ask your IT department what they would do?



    Considering I run it, I think I should probably make my own mind up - and yet again, I repeat myself, because you can't understand simple English - I'm asking if anyone else has experienced the same problems with hp, not asking for advice, and certainly not from the likes of you who clearly don't have a clue what's going on around them let alone anyone else.

    But ok - "Thanks" for your help, I'll bare it mind, then ignore it.

    Mwah xx

    Original Poster Banned

    FilthAndFurry;7548535

    I'd phone back, ask for a supervisor and be firm but polite.After 3 … I'd phone back, ask for a supervisor and be firm but polite.After 3 months I'd be looking for more than just a new battery - maybe an extended warranty for the amount of time you've had wasted.



    Yeah that's the plan for today - my sister is a little meek sometimes. I'm not.

    Agree re:Apple btw!

    Banned

    vibeone;7548543

    [B]Considering I run it, I think I should probably make my own mind up - … [B]Considering I run it, I think I should probably make my own mind up - and yet again, I repeat myself, because you can't understand simple English - I'm asking if anyone else has experienced the same problems with hp, not asking for advice, and certainly not from the likes of you who clearly don't have a clue what's going on around them let alone anyone else.]



    And breath.....



    I'm sorry you feel that way and humbly apologise for what's clearly a major upset. I shall leave you to calm down, which I hope you do.

    PS please don't ignore that advice. (seriously)

    Original Poster Banned

    guv;7548574

    And breath.....I'm sorry you feel that way and humbly apologise for … And breath.....I'm sorry you feel that way and humbly apologise for what's clearly a major upset. I shall leave you to calm down, which I hope you do.PS please don't ignore that advice. (seriously)



    No breathing required here guv. It's been made clear both in the deleted posts in other threads, and your rather poor attempt to disrupt this thread that you are having problems at the moment. I respect that, I'm not gonna have a go back, but you really should try and sort things out in your own life first.

    I'll get through this - honestly, you worry about yourself son.

    Banned

    I have zero problems at work or elsewhere for that matter. (of course those comments are not meant as insults are they!)

    Sorry you feel the way you do.

    Good luck with HP though. No hard feelings xxx

    Original Poster Banned

    guv;7548644

    I have zero problems at work or elsewhere for that matter. (of course … I have zero problems at work or elsewhere for that matter. (of course those comments are not meant as insults are they!) Sorry you feel the way you do.Good luck with HP though. No hard feelings xxx



    Apology accepted sweety xx

    yes I have & to be honest in my case I can't praise them enough!
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