Very Buy now pay later Extortion
- 4th Feb 18, 12:51 PM
The APR was a hefty 39.9% but I agreed as I knew I could pay before the 12 months interest free was up. But a year later, 3 days after the end of the interest free period I had forgotten to settle the balance. I was charged £300 for an honest mistake.
Very were unhelpful , had poor quality phone help lines and non UK staff (ie communication was very poor) and hid behind the Terms and Conditions but:
1) First point is the extortionate penalty levied.
2) The second point is the emails sent every month to tell me about statements did not remind me of the due date or APR which is useful to be reminded of (12 opportunities to remind me).
3) The third point is the on-screen statements is just the outstanding balance...nothing to tell me about the ridiculously extortionate penalty and due date.. until the final month (in my case December when we are all busy). The info is only in the downloadable pdf...surely the same info can be on screen!
4) The fourth point is Very has the technology to send me promotional offers by text message every month but nothing to remind me about the penalty or due date.
This was an honest mistake but Very did the bare minimum to remind me or allow me to atone for it.
I paid the balance and closed the account and will not deal with them again. These are tactics I expect from a small two bit company, not thre Littlewoods group. Phillip Green number two.