Very.co.uk how to view old orders.

Posted 15th Dec 2019

Hi, I ordered from very in 2017 to buy a tv. It has now developed a fault and I am trying to find the order. It is not showing on the orders page and nothing is in my emails. Any ideas on where to find the order?
Thanks

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11 Comments

15th Dec 2019

Pop into live chat and ask them for details. They will be able to give you the info you need.

15th Dec 2019

Try contacting them

15th Dec 2019

takethatfan197815/12/2019 22:30
Pop into live chat and ask them for details. They will be able to give you …Pop into live chat and ask them for details. They will be able to give you the info you need.

Can you send the link to the live chat please? Looked everywhere but cannot find it. Thanks

15th Dec 2019

Yex10115/12/2019 22:32
Can you send the link to the live chat please? Looked everywhere but …Can you send the link to the live chat please? Looked everywhere but cannot find it. Thanks

I think it’s on your account section

15th Dec 2019

Arto15/12/2019 22:33
I think it’s on your account section

Can’t seem to find to. I will try when they open tomorrow

15th Dec 2019

Yex10115/12/2019 22:35
Can’t seem to find to. I will try when they open tomorrow

"Want to chat online with one of our Advisers. When you see the chat icon at the top of the screen in our Help & My Account areas, simply click it and start to chat."
very.co.uk/hel…age

15th Dec 2019

AndyRoyd15/12/2019 22:39
"Want to chat online with one of our Advisers. When you see the chat icon …"Want to chat online with one of our Advisers. When you see the chat icon at the top of the screen in our Help & My Account areas, simply click it and start to chat."https://www.very.co.uk/help/en/online-help-system.page#help-contact-us

I saw that but there is no button at the top of the page(confused)

15th Dec 2019

Yex10115/12/2019 22:41
I saw that but there is no button at the top of the page(confused)

"...When..." implies not always.

15th Dec 2019

In your orders section of your account, don't you need to select the particular time period from a drop-down menu?

16th Dec 2019

If you took out extra protection cover, there’s a tab in your account page. What you click it’s called product protection, if you never took the extra out and it’s still under guarantee you will need to contact the manufacturer. If it’s not under guarantee you will need to prove the fault was already there to get replacement...