Very.co.uk - Sent Incorrect Laptop (Misleading Item Description) - Help!

47
Found 25th Apr 2013
Hi everyone.

I've recently purchased a new laptop from Very.co.uk, a Lenovo Z580 with a Core i5-3210m processor, 8GB of RAM, a 1TB hard drive and 1GB of dedicated graphics.

The product page is here: very.co.uk/len…s=1

I purchased this laptop on Sunday evening and had it delivered this morning (by Yodel...). One of the main reasons why I purchased it was due to the 1GB dedicated nVidia graphics card. I am an amateur photographer and require dedicated rather than integrated graphics, so this laptop seemed highly suited to my needs.

Or so it seems. Upon examining the laptop I noticed no reference to it having any kind of dedicated graphics, either on the box or on the laptop itself.

I promptly switched it on, followed all setup instructions and decided to examine the system specifications via the Windows Control Panel. The laptop does NOT have any dedicated graphics of any kind, instead it merely has an integrated Intel HD 4000 chip, which is vastly inferior to the nVidia GeForce GT 630m which it should have had. I also downloaded a program called Speccy to further confirm this.

Unimpressed, I phoned Very and explained to them that I was highly unsatisfied that their listing was misleading and that I had received a technically inferior laptop. Their response was that 'once set-up and installed, their laptops cannot be refunded or exchanged'. They also said they won't accept a return as my reason for return was 'because it is unwanted'. I reiterated that the specifications of the laptop differed to what was mentioned on their product page, but he denied any wrongdoing.

Where do I stand? It's a lovely-looking, well-built laptop - but I have received something technically inferior to what was advertised and they are not budging at all. I thought that any item, bought from either a bricks-and-mortar retail store, or an online retailer, has to abide by the Sale of Goods Act 1979, and this laptop/retailer certainly does not. It is not the laptop I ordered.

Many thanks to anyone who can help me with this.

P.S. The Lenovo model number of the laptop I ordered is M81GDUK. The model number of the laptop I received is M81K9UK.

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47 Comments

Under dsr pretty sure you can return it.

Original Poster

sancho1983

Under dsr pretty sure you can return it.


Even if opened and installed?

Banned

When i ordered a laptop said it had a backlight on the keyboard, turned out it didnt. Didn't bother me was just something i noticed that was wrong in the description. So seems this is normal for them, cowboys.

Yes you have a right to inspect the goods. Just try calling again and hope you get someone reasonable.

Banned

boohai

Yes you have a right to inspect the goods. Just try calling again and … Yes you have a right to inspect the goods. Just try calling again and hope you get someone reasonable.



It is best to get a couple quotes from the sale of goods act or whatever to quote to them, something must cover it surely. They will just keep trying to fob you off else.

Does it have any stickers on it saying the spec?

Some laptopts will have 2 GPU's - one will be for low-power use i.e. internet etc (the HD4000) the other will come on in certain power modes when gaming for more performance (i.e. the nVidia card).

Device manager won't show the second GPU when it's not needed.

acording to consumer rights you can return it. ring back and request to speak to a manager. illiterate that the item isnt as advertised.

If you paid by credit card, contact your provider and request a Section 75 refund, if it was a debit card ask for chargeback.

Clearly not as described, take a screen print of the item on their site in case they fix it when you complain. I wouldn't trust any tech on their site, the listings are often inaccurate.

Jakg

Does it have any stickers on it saying the spec?Some laptopts will have 2 … Does it have any stickers on it saying the spec?Some laptopts will have 2 GPU's - one will be for low-power use i.e. internet etc (the HD4000) the other will come on in certain power modes when gaming for more performance (i.e. the nVidia card).Device manager won't show the second GPU when it's not needed.



This.

buzyxbee

acording to consumer rights you can return it. ring back and request to … acording to consumer rights you can return it. ring back and request to speak to a manager. illiterate that the item isnt as advertised.



Sorry, I lol'd

http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange


D

It's not as described and

F

It isn't fit for purpose
Edited by: "Mark2111" 25th Apr 2013

Original Poster

Wow, thanks to everyone who has replied. I posted the same dilemma on MoneySavingExpert and as yet have only received one (vague) response.

Jakg - there is no reference to it having any kind of dedicated chip anywhere, either on the box or on the laptop itself. The system profiling application I use, Speccy, is quite thorough and I was hoping that would find a dedicated chip somewhere, but nope. Just plain boring HD 4000 shared system RAM graphics. I also checked in the BIOS and there's nothing there either.

spaceinvader - I have taken many screenshots of the said product page I just know they're going to change it when I phone up tomorrow and complain... again.

preecey

Wow, thanks to everyone who has replied. I posted the same dilemma on … Wow, thanks to everyone who has replied. I posted the same dilemma on MoneySavingExpert and as yet have only received one (vague) response.Jakg - there is no reference to it having any kind of dedicated chip anywhere, either on the box or on the laptop itself. The system profiling application I use, Speccy, is quite thorough and I was hoping that would find a dedicated chip somewhere, but nope. Just plain boring HD 4000 shared system RAM graphics. I also checked in the BIOS and there's nothing there either.spaceinvader - I have taken many screenshots of the said product page I just know they're going to change it when I phone up tomorrow and complain... again.



If Very don't cooperate take it to trading standards, they should resolve it quickly as it seems like a fairly straight forward case. If you paid by card I think you can ultimately request a chargeback if an item is not as described.

which.co.uk/con…ck/

Item is not as described. They do not have a leg to stand on under the sale of goods act. You cannot have known the dedicated card wasnt there without starting it up. Speak to a manager failing that go escalate it to an independent body
Edited by: "chunk1985" 26th Apr 2013

Banned

Jakg

Does it have any stickers on it saying the spec?Some laptopts will have 2 … Does it have any stickers on it saying the spec?Some laptopts will have 2 GPU's - one will be for low-power use i.e. internet etc (the HD4000) the other will come on in certain power modes when gaming for more performance (i.e. the nVidia card).Device manager won't show the second GPU when it's not needed.



The Specs on other sites for the 2 models the OP quotes are different so it does look like it isn't as described

laptopsdirect.co.uk/Len…asp?refsource=ldadwords&gclid=CLWajIno5rYCFdHLtAodG3cAzg

dabs.com/pro…tml?utm_source=google&utm_medium=ppc&utm_content=PZ00&utm_term={keyword:IDS%20Campaign}&utm_campaign=IDS%20Campaign

OP just ring back, say you ordered the M81GDUK and you recieved the M81K9UK, don't really know how they can refused a return tbh.

Banned

Any update OP?

preecey

vastly inferior to the nVidia GeForce GT 630m which it should have had



Sorry OP, where does it say that?

Original Poster

I've spoken to and emailed them on several occasions today and everyone is basically fobbing me off and referring me to another 'specialist team' who should 'get back to me soon'.

I had a reply on my Money Saving Expert forum post from an official Very representative, asking me to email her back. Promptly doing so, I received a reply from her within ten minutes - and said the same thing. They're all just either not interested or don't know what to do.

I'll give them the weekend, and if I don't hear anything by midday Monday I'll be giving my good friend a call. She's a paralegal who specialises in consumer and employment law.

preecey

I've spoken to and emailed them on several occasions today and everyone … I've spoken to and emailed them on several occasions today and everyone is basically fobbing me off and referring me to another 'specialist team' who should 'get back to me soon'.I had a reply on my Money Saving Expert forum post from an official Very representative, asking me to email her back. Promptly doing so, I received a reply from her within ten minutes - and said the same thing. They're all just either not interested or don't know what to do.I'll give them the weekend, and if I don't hear anything by midday Monday I'll be giving my good friend a call. She's a paralegal who specialises in consumer and employment law.



Op, where does it mention a GeForce card?

preecey

I'll give them the weekend, and if I don't hear anything by midday Monday … I'll give them the weekend, and if I don't hear anything by midday Monday I'll be giving my good friend a call. She's a paralegal who specialises in consumer and employment law.



Eh? So what's the point in asking us?
Edited by: "deeky" 26th Apr 2013

Original Poster

deeky

Sorry OP, where does it say that?


I did my research on the model before buying, and found from several other sites that the 1GB 630m is built-in. Looking at the Very site, all the specs matched as well as the headline which confirms a dedicated card.

Original Poster

preecey

I've spoken to and emailed them on several occasions today and everyone … I've spoken to and emailed them on several occasions today and everyone is basically fobbing me off and referring me to another 'specialist team' who should 'get back to me soon'.I had a reply on my Money Saving Expert forum post from an official Very representative, asking me to email her back. Promptly doing so, I received a reply from her within ten minutes - and said the same thing. They're all just either not interested or don't know what to do.I'll give them the weekend, and if I don't hear anything by midday Monday I'll be giving my good friend a call. She's a paralegal who specialises in consumer and employment law.

preecey

I'll give them the weekend, and if I don't hear anything by midday … I'll give them the weekend, and if I don't hear anything by midday Monday I'll be giving my good friend a call. She's a paralegal who specialises in consumer and employment law.


I wanted to solve it myself without having to resort to starting a legal battle with them.

preecey

I did my research on the model before buying, and found from several … I did my research on the model before buying, and found from several other sites that the 1GB 630m is built-in. Looking at the Very site, all the specs matched as well as the headline which confirms a dedicated card.



I wouldn't base your argument on it not having a GeForce card then. It doesn't say it does. Your argument should be about whether the HD4000 having 1gb of dedicated ram constitutes it being a 'dedicated' card.

What im more appaled by is you paid £499 for that laptop

Dell laptops recently have been cheaper than that with dedicated GPUs.

Hope it gets resolve amicably but deeks is correct with the justification element it does not state a 630 within.

OP, you HAVE checked that there is no Nvidia software installed haven't you? I think it was mentioned earlier in the thread but some have both.HD4000 and an nvidia dedicated card.

Original Poster

deeky

OP, you HAVE checked that there is no Nvidia software installed haven't … OP, you HAVE checked that there is no Nvidia software installed haven't you? I think it was mentioned earlier in the thread but some have both.HD4000 and an nvidia dedicated card.


Yes, there is no reference to nVidia anywhere. As I've mentioned before, the system profiler Speccy by Piriform didn't find any dedicated graphics cards internally, and I can confirm there is no nVidia software installed.

If you search online for the model number of the laptop I had been given, you'd see from many other (more reputable) retailers, that they do not mention any kind of dedicated graphics in addition to the integrated HD 4000.

Nailez, I chose Lenovo because I am a fan of their customer support, build quality, design... the list goes on. The keyboard is fantastic, too.

Dell, from my personal experience, are better at making desktops.

Banned

buzyxbee

illiterate that the item isnt as advertised.



Oh, the irony

Original Poster

MrKDilkington

Oh, the irony


Why is Harold Shipman your avatar?

preecey

[quote=deeky] If you search online for the model number of the laptop I … [quote=deeky] If you search online for the model number of the laptop I had been given, you'd see from many other (more reputable) retailers, that they do not mention any kind of dedicated graphics in addition to the integrated HD 4000.



Yes. That's why it was a bit of a gamble on your part in expecting the Geforce card. As you say, plenty of sites quote your model with only the HD4000 graphics.

preecey

Why is Harold Shipman your avatar?



At least I'm with you on this.

An odd choice of avatar.

The only thing misleading on the Very website is the title itself which states that it has a 1tb hard drive.

This is the laptop they sent you - M81K9UK

This is the one you wanted -
M81GDUK

Your best bet is to go with the misleading title on the Very website. No where on the Very website does it state that they'd be sending you a M81GDUK model. Although I can empathise with you purely for the fact you would assume you'd get the M81GDUK model because of the title.

Best of luck!

The laptop listing on Very is wrongly described and misleading. HD4000 graphics is not dedicated nor has 1GB of memory. The page might not specifically state the graphics card but it most definitely implies (more like states) that there is one in the title and many models with the same code do.

It might have been a risk on the side of the OP but he/she definitely has grounds for a return and refund. Good luck dealing with Very though.

Email them this.

Dear Sirs

ORDER NUMBER – *******

I write with reference to the above order number.

Please accept this as my written notice to you under regulation 10 of the Distance Selling Regulations 2000 to refund my purchase price upon me returning the goods to you.

My only duty to you is to take reasonable care of the goods whilst they are in my possession. Under the regulations I am able to open the packaging to reasonably examine the goods that I have ordered. You are therefore unable to refuse my refund due to me opening the package as long as I have not breached my duty to you to take reasonable care. I think it is clear that I have not breached my duty to you.

If you need to contact me then please do so on ***********.

Regards

Preecey.
Edited by: "jonny619447" 26th Apr 2013

http://www.very.co.uk/lenovo-z580-intelreg-coretrade-i5-processor-8gb-ram-1tb-hard-drive-156-inch-blu-ray-laptop-with-2gb-dedicated-graphics---gloss-red/1236946684.prd?browseToken=%2fb%2f4294920334%2fq%2flenovo

The 2gb variants list in title and specs 2Gb GT635 Dedicated graphics So they've assumed 1gb version is the same.

I'd just return it as mis sold / falsely advertised and faulty anwyays
Edited by: "dontasciime" 26th Apr 2013

jonny619447

Email them this. Dear SirsORDER NUMBER – *******I write with reference to … Email them this. Dear SirsORDER NUMBER – *******I write with reference to the above order number.Please accept this as my written notice to you under regulation 10 of the Distance Selling Regulations 2000 to refund my purchase price upon me returning the goods to you. My only duty to you is to take reasonable care of the goods whilst they are in my possession. Under the regulations I am able to open the packaging to reasonably examine the goods that I have ordered. You are therefore unable to refuse my refund due to me opening the package as long as I have not breached my duty to you to take reasonable care. I think it is clear that I have not breached my duty to you.If you need to contact me then please do so on ***********.RegardsPreecey.



Correct. from the seller's DSRs.

Can I insist that consumers who cancel an order within the cancellation … Can I insist that consumers who cancel an order within the cancellation period return the goods as new or in their original packaging?3.58 No. Consumers are under a duty to take reasonable care of the goods while in their possession as discussed in paragraph 3.44. The DSRs allow consumers to examine goods they have ordered as they would in a shop. If that requires opening the packaging and trying out the goods then they have not breached their duty to take reasonable care of the goods. In these circumstances you cannot insist that consumers return the goods as new or in their original packaging. You may ask consumers to return goods with the original packaging, but you cannot insist on this. In the case of goods such as earrings that have hygiene seals, you may require consumers to exercise reasonable care by not removing the seals when examining them.

Original Poster

GOOD NEWS!

On Fri, Apr 26, 2013 at 4:35 PM, Network@VeryHQ.co.uk wrote:Hi … On Fri, Apr 26, 2013 at 4:35 PM, Network@VeryHQ.co.uk wrote:Hi Nathan,Thanks for your email.We have had a response from a member of our Quality Assurance Team who has confirmed that this was a web error. The red version doesn’t have the dedicated graphics card, as it’s only the metal version. As this is the case, we can arrange a return for the Laptop. Could you please advise us of a suitable date in which this can be collected?The only laptop that we have currently in stock with a similar specification is 3JEN9 but it has a blue ray and a 2 GB dedicated graphics card, but it’s £599. Here is the link; http://www.very.co.uk/lenovo-z580-intelreg-coretrade-i5-processor-8gb-ram-1tb-hard-drive-156-inch-blu-ray-laptop-with-2gb-dedicated-graphics---gloss-red/1236946684.prd?cmtag=o&_requestid=120263&prdToken=/p/prod14520205-sku24901186-AI&browseToken=/q/3jen9&totalResults=1If you were to purchase the above Laptop, we would be able to honour £100.00 discount, which would bring the price down to £499.00 which is what you would have paid for the original order.If you would like to purchase the above Laptop, and accept the discount, we can only apply this to the order once it has been received. So we would ask that you get back to us once it has been received.We would like to sincerely apologise for any inconvenience you may have been caused, whilst you were trying to get this rectified.Many ThanksEllieVery Network Team x



Naturally, I have accepted their offer and have advised them of suitable collection dates for the existing laptop.

Thanks to everyone who has supported me with this.
Edited by: "preecey" 26th Apr 2013

inb4 loads order the very same laptop op bought in the hope they get the same good will and very decline to swap it.

Banned

Many ThanksEllieVery Network Team x



Tell me you put that kiss on the end?

Brilliant news! They're not so bad after all eh? They could have just refunded.

Banned

But yeah nath, good news mate.
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