Posted 19th Dec 2019
Terrible online shopping experience ever. I order with next day delivery and it was very important for my business to get it next day. So ... no delivery, no any massages but order is confirmed, money left my bank account. They said that maybe an error occurred because they did not see my order, they advised to try to order again. This was already strange, because I received an order confirmation for email. Ok, I ordered again. Everything repeated, there is no order, the money is gone a second time. I wrote customer service again, they was very rude! Finally answered: "could you please get into direct contact with our Accounts team via the following as the order is on a new customer audit". What a f ... ? Tell me what kind of online store does an audit of new users? Meanwhile, the money from my account was withdrawn 2 times. Then I email with this team. And you know what they asked for? Pay 3rd time by direct bank transfer. Quote from email: "Unfortunately, in this moment, for this orders we would require a bank transfer to be able to dispatch them. Please find listed below our bank details". Hello guys ... Give me back my money first. So 2 weeks have passed. No order, no money. I still see in my account "Order confirmed". Bravo!