No broadband yet again and next call out available is saturday which means the kids laptops they have for xmas wont be able to be used online,im so angry with virgin,quick enough to bill me but im not getting what im paying for,been having problems for months now,spoke to cancellations and they want £120 to buy myself out of the contract but will reduce it to £80 as a gesture of goodwill!! strange thing is that as far as im concerned im not in any contract with them,been with them 12 years and not so long back i spoke to them and they suggested i changed my package to one with better benefits,they didnt tell me on the phone that this would mean a new contract or i would never of agreed to it,i never signed anything so where do i stand now?
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