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    Virgin BB engineer told me speedtest.net is unreliable??

    Right heres my problem, my 20meg was going a bit dicky, phoned the BB specialists in India (ahem) and the lady said she could see a drop on my modem. I put this down to some viruses the bairn had picked up so i decided to go from XP to Vista.

    So fresh install and the net surfing is still slow, so i decided to up the 20 to 50, get that installed come home on the night and run speedtest and it shows that im getting around 25.00mbps with a upload of 1.60, phone tech line and they book me an engineer out for this morn (used speed multiple times on that night and it eventually went down to just under 10).

    So the engineer came out, tested my line said it was ok, he then states don't use speedtest as it is not reliable, he then used Virgins site and dl'd 4 files, did a percentage on the files and it worked out that i was getting around 43 (i didn't really keep an eye on what he was doing).

    Anyway the whole point of this post is that the engineer states that speedtest is not reliable yet everyone i have talked to on my MSN plus forums gets around the speed that they are supposed to.

    Below is what speed i am getting and this has been tested on this site about 30+ times and i get the same result.

    Btw im in Middlesbrough and i am using the Manchester site:

    60 Comments

    Original Poster

    http://www.speedtest.net/result/484720948.png

    Original Poster

    Also tried this site:

    auditmypc.com

    my results were:

    dl speed : 1083kbps
    ul speed : 4615kbps

    all speedtests online are "guides". speedtest.net is susceptible to programs running in the background (if you have kaspersky, it gives crazy results).

    try here:

    download.bethere.co.uk/dow…tml

    bare in mind, wireless overheads mean you'll never hit max bandwidth. use ethernet and download fedora and see what it comes down at.

    [edit]

    also, virgin are notable for throttling connections during peak times and weekends. do the same tests during the day and in the evening/early hours. if there's a considerable difference then save the .csv results from speedtest.net and send them to virgin.

    [edit2]
    http://www.speedtest.net/result/484727724.png

    I'm on free 2Mb from sky, looks accurate enough to me
    http://www.speedtest.net/result/484726247.png

    Original Poster

    I tried it with a hard cable and i got exactly the same results bud, gonna check that other site.

    Original Poster

    CRIST!!!!

    9919.2kbps on that site m8, also i ran speedtest on XP and got the same results, im now running vistas defender and uisng avg (ive turned everything off, didn't make a difference).

    What average speed do you download at?
    Why would you need 50mb anyway!!

    aphex187;5356419

    CRIST!!!!9919.2 on that site m8, also i ran speedtest on XP and got the … CRIST!!!!9919.2 on that site m8, also i ran speedtest on XP and got the same results, im now running vistas defender and uisng avg (ive turned everything off, didn't make a difference).



    It is over 9000!!!

    Rightyho...have you ran the test off 2 different machines now? I'm not a genius when it comes to Cable/Fibre but, they won't take you serious unless
    a)you're hard wired and ran the same tests off two different machines using 2 different speedtests at least
    b)you've tested during the day and late at night for a difference (speedtest.net logs all your tests via ip address so you can save them all).

    you then need to save the tests and send them as an attachment. Explain the engineer didn't explain what he did properly and you'd like it escalated

    Original Poster

    one pc
    ran speedtest on xp and now vista 64
    firstly i had 20meg, speedtested that and got about 6mbps dl speed, now on the 50 im getting 10mbps and that is constant!

    ran speedtest with a 54mbps wireless router and now the one i got with the 50 which is a 300mbps, also tried an ethernet cable, every test result came back at either 10mbps or under, yet the engineer dismisses this saying that speedtest is not accurate and should not be used!

    Original Poster

    Met-Cast;5356433

    What average speed do you download at?Why would you need 50mb anyway!!



    met i tried dl'ing somethin 2day that i know i should get the full speed of, it dl'd it at 1.0mbps and never maxed over 1.3 before skipping back down to around 900kbps.

    50meg connection, well im a div and like to get the latest rubbish that pops up :-D

    The thing with Virgin is that the front network is great (50mb now, trialling 200mb), but the backend can only handle a maximum of 10gb per ESS/Aggregation Point. That's only 200 50mb subscribers maxing their connection to hit that.

    Hence, they traffic shape and put bandwidth limits on,

    Its up to you to run tests, download files, and prove to the externally resourced technical help that the issue exists.

    Or move ISP. As shown, i get a better speed than you and i'm on ADSL2+ 20mb O2 broadband which costs £10

    Original Poster

    He came back with that Virgin site he tested and showed me what result he got there dl'ing some files but that ain't in the real world of the net is it? or am i wrong? going through Virgins own servers to grab a file will be lightning quick i would say?

    I wonder if i phone them up and drop back down to the 10meg i could do a test then.

    aphex187;5356480

    met i tried dl'ing somethin 2day that i know i should get the full speed … met i tried dl'ing somethin 2day that i know i should get the full speed of, it dl'd it at 1.0mbps and never maxed over 1.3 before skipping back down to around 900kbps.50meg connection, well im a div and like to get the latest rubbish that pops up :-D



    1.3mb!! You should be getting 6.5 at the very least but is it because you live so far from the server?

    Lol but surely you only use it for surfing the web?

    Met-Cast;5356537

    1.3mb!! You should be getting 6.5 at the very least but is it because you … 1.3mb!! You should be getting 6.5 at the very least but is it because you live so far from the server?Lol but surely you only use it for surfing the web?



    it's a fibre network that doesn't degrade over distance other than the tiny amounts of copper crimps and cables used within the Aggregation points.

    Try this site aswell: speedtest.bbmax.co.uk/ (a quick google of virgin cable speedtest brought up a forum of virgin users claiming this is the best for your connection)

    Download grabit then download something from the newsgroups. Then you can see what you getting.

    Original Poster

    death been in that vacinity if u dig what i mean and i maxed around 1.1mbps.

    Im on the phone to a Virgin tech guy and he is using these speedtest sites!! who the hell do u believe!!!

    cristoff;5356508

    The thing with Virgin is that the front network is great (50mb now, … The thing with Virgin is that the front network is great (50mb now, trialling 200mb), but the backend can only handle a maximum of 10gb per ESS/Aggregation Point. That's only 200 50mb subscribers maxing their connection to hit that.



    You don't know how wrong that is lol :thumbsup:

    aphex187;5356619

    death been in that vacinity if u dig what i mean and i maxed around … death been in that vacinity if u dig what i mean and i maxed around 1.1mbps.Im on the phone to a Virgin tech guy and he is using these speedtest sites!! who the hell do u believe!!!



    Havent read that you have downloaded anything from the newsgroups.

    Speedtest.net hasnt been very reliable for me.

    I've always found speed test reliable

    Could it be that you've downloaded a lot so Virgin are capping you?

    aphex187;5356459

    ran speedtest with a 54mbps wireless router and now the one i got with … ran speedtest with a 54mbps wireless router and now the one i got with the 50 which is a 300mbps



    Those are only the maximum theoretically speeds, you're looking at anything between 10 and 30 Mb/s in practical use for wireless so I'd do all your testing connected using ethernet cable.

    Original Poster

    Endless ive tried ethernet and its still the same, it did it on the 20meg as well, Virgin tech guy admits there is a fault and has booked another engineer out.

    He also states that these speedtest sites 'are' reliable enough.

    death i ain't gonna go into an indepth convo on the thingy ya talking about ;P

    aphex187;5357051

    death i ain't gonna go into an indepth convo on the thingy ya talking … death i ain't gonna go into an indepth convo on the thingy ya talking about ;P



    Because you dont want a reliable method of telling how fast your line is??

    Speedtest is totally fine for me, I am with 10Mb Virgin and I get 10Mb in downloads and Speedtest.

    deathtrap3000;5356584

    Download grabit then download something from the newsgroups. Then you can … Download grabit then download something from the newsgroups. Then you can see what you getting.



    i second this!

    speed test is never reliable for me these days. I'm on 20mb virgin cable, always tells me i'm getting around half that. When I'm using grabit and newsgroups i max out my connection completely and thats all that matters to me!

    Are you a heavy user? Dont virgin enforce that crappy traffic shaping? Maybe thats slowing you down at times?

    50meg is still uncapped.

    Hmmmm maybe i should upgrade to that

    Yeah, speedtest.net can be unreliable for me.
    I check my speed when downloading from newsgroups.

    thinkbroadband.com/new…tml

    Virgin Media started off looking at the ability of speedtesters to ]accurately test its 50Mbps XXL service back in 2008. The results surprised it, and has led to the provider carrying out further checks to consider how well checkers handle 10Mbps, 20Mbps in addition to 50Mbps.[INDENT]"We’re dismayed to find that for years, many speedtest and comparison sites have been misleading the public on ISP performance. Consumers rely on these sites for clear advice and honest results. The fact that many of them cannot accurately measure speeds of 20Mb, and some cannot even accurately measure speeds of 10Mb, demonstrates there is a clear need for more transparency. As ultrafast services such as 50Mb become more mainstream, this issue will need to be addressed quickly"[/INDENT]

    [INDENT]Jon James, Director of Broadband at Virgin Media[/INDENT]
    To ensure the testing was as accurate as possible Virgin Media used its Next Generation platform for all the tests, this ensured that contention and capacity issues were not a problem. The report highlights the importance of also having a computer that is optimised for the broadband speeds you are able to receive, Vista automatically tunes itself, but for Windows XP you may have to manually optimise the RWIN value to get the best performance.
    One aspect not covered in the report is the testing methodology used, there are some testers in the market where you can actually unplug your ethernet cable and plug it back in, and the result is the same as if you had left the cable plugged in. These testers appear to work by taking a peak reading, which if your service has a highly variable speed due to congestion or some other issue can give you a false impression of high speeds. Our ]tbbMeter tool is useful to allow you to monitor your speeds without wasting your allowance on constant speedtests and it will show how large downloads are varying in speed, as well as on speedtesters.
    Goto link above to see full table

    Original Poster

    Thx paddy!

    Met-Cast;5356433

    What average speed do you download at?Why would you need 50mb anyway!!



    He is paying a premium and deserves to get at least 40MB!! Just cancel it and get Be mate

    deathtrap3000;5357119

    Because you dont want a reliable method of telling how fast your line is??



    Sounds about right to me. I guess it's like those people that go to the doctor and aren't happy unless they're given a big bag of pills at the end of it. 'Cos everyone with a clue knows that Speedtest is, as you say, no more than a measure of how fast you can access a random site on the internet, not how fast your connection actually is. Case in point?

    http://www.speedtest.net/result/485284067.png

    Under 1MB/s via Speedtest. Via Microsoft File Transfer Manager and when downloading from Astraweb, I get around 2.2MB/s . I guess Speedtest is fine if you've got a piddly little 2mbit connection, but if you've got a man-size line, their servers just can't cope.

    The person that visited you is not an engineer but an installation technician. If he was an engineer he may have been qualified to make such statements, but he wouldn't be checking basic faults on broadband lines.

    http://www.speedtest.net][IMG]http://www.speedtest.net/result/485297626.png[/URL][/IMG]

    im also in boro, on 20meg bb and always found speetest.net to be totally accurate i always hit 19Mb on it, depends how loaded the cab is that you are hooked upto also


    also the best test ive found is to download a big game demo from microsoft...should totally max out your conn does every time for me

    Original Poster

    cheers kung (well im stockton but i always say boro hehe!).

    dxx im digging your comment and you could be right but it's like going to buy a porsche and finding that it only does 30mph max!

    Lo Om

    Original Poster

    kung im dl'ing age of empires demo which is 516.5mb from the Microsoft site and heres the info:

    setup.exe1226.5 kB/s - 43.8 MB of 516.5 MB
    download.microsoft.com/dow…/se

    will not budge past 1.3 at all.

    Newsgroups with 7 day retention are free on virgin media.
    news.virginmedia.com
    But as you are downloading from the ms site and not getting passed 1.3 then I guess there really is a problem.
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