Virgin Media

speedtest.netspeedtest.net/res…png

That speed is quite staggering when I'm paying for 4MB. I've noticed my speed either being at what it should be or under 1MB for the last few days.

I can understand my speed getting cut in half to 2MB if I download 750MB during peak hours, but why is my speed getting cut to 1/4 when I haven't done anything on my PC today outside of watching the Pool/**** game?

Anyone else having similar issues with getting 1/4 of the speed you should be getting?

56 Comments

Banned

how do you find out the speed?
EDIT: just seen it in the pic

Banned

http://www.speedtest.net/result/196866839.png

http://www.speedtest.net/result/196867189.png

and im paying for 2mb

http://www.speedtest.net][IMG]http://www.speedtest.net/result/196867798.png[/URL][/IMG]


paying for 2mb

http://www.speedtest.net/result/196867666.png

2mb here too

Original Poster

intenso100

and im paying for 2mb



I really can't understand how you're getting more than you should and I'm only getting 1/4 of what I should.

I tested out the speed cap stuff when I heard about it and my connection was like it should be if I went over the 750MB download limit - 2MB. Virgin seem to have decided I can only get 1MB NOW during peak hours even when I don't go over the limit.

http://www.speedtest.net/result/196868952.png

Karoo is the only supplier I can use.:oops:

http://www.speedtest.net/result/196871890.png

Paying for up to 8mb with pipex and live in an area were i should be receiving around 4-5mb

Banned

odriscoll

Paying for up to 8mb with pipex and live in an area were i should be … Paying for up to 8mb with pipex and live in an area were i should be receiving around 4-5mb


says tiscali?

Yep pipex is tiscali in some weird way.

Tune Up

That speed is quite staggering when I'm paying for 4MB. I've noticed my … That speed is quite staggering when I'm paying for 4MB. I've noticed my speed either being at what it should be or under 1MB for the last few days.I can understand my speed getting cut in half to 2MB if I download 750MB during peak hours, but why is my speed getting cut to 1/4 when I haven't done anything on my PC today outside of watching the Pool/**** game?Anyone else having similar issues with getting 1/4 of the speed you should be getting?




Same thing happened to me. I was on 2mb and was only getting 1/4 when being throttled. They moved me to a different upstream but that did not cure it.
In the end I upgraded to 4mb and all has been well since.

You can get in touch with tech support in the newsgroup: virginmedia.support.broadband.cable.

http://www.speedtest.net/result/196874898.png

Mine varies from anything from 11-16 meg due to it being wireless, I get faster wired but dont want a huge cable across floor.

Well yeah I use NDO speedtest and it reports 14-16 meg and speedtest.net shows 12 meg.

http://www.speedtest.net/result/196875614.png

i am paying for 20mb and it seems i am only getting 3/4 of this;-)

Hey ry is Be* good isp?

Banned

Was downloading some bits and bobs at the time... so slower than it should BE.

http://geteven.biz/be1.jpg

Be's great, low pings for gaming.

Only thing is if you want the full speed you need a ethernet cable as wireless adsl2 is prone to interferance.

For £18 a month for 24 meg its not too bad, and in last 3 or so weeks I have combined uploaded and downloaded over 50 gig at least with no fup

Very nice i might go with them as pipex is well ****, were can i check what speeds i will get in my area?

How are all these spam posts helping the OP with the problem?
We can all posts our own speed checks but that does not solve the problem.

Actually it does, as it determines if its their isp or their connection.

check samknows website it tells you what you can get for isps in your area.

Original Poster

stora

Same thing happened to me. I was on 2mb and was only getting 1/4 when … Same thing happened to me. I was on 2mb and was only getting 1/4 when being throttled. They moved me to a different upstream but that did not cure it.In the end I upgraded to 4mb and all has been well since.You can get in touch with tech support in the newsgroup: virginmedia.support.broadband.cable.



Good to know it isn't an isolated issue.

I just spent ages trying to figure out how to sign up for their email via Outlook Express in order to get email support. Never used it before and it seems like I'm not going to be able to figure out how to!

It looks like I'll have to phone them up - Very costly at 25p a minute but much simpler.

Banned

stora

How are all these spam posts helping the OP with the problem?We can all … How are all these spam posts helping the OP with the problem?We can all posts our own speed checks but that does not solve the problem.



He asked if anyone else was having problems and posted the link to test. Wasn't that what he wanted?

guv

He asked if anyone else was having problems and posted the link to test. … He asked if anyone else was having problems and posted the link to test. Wasn't that what he wanted?



and how many have said thay are having the same problem :whistling:

Posting speed tests from another ISP is useless as this is a problem with Virgin Media settings.

Banned

stora

and how many have said thay are having the same problem … and how many have said thay are having the same problem :whistling:Posting speed tests from another ISP is useless as this is a problem with Virgin Media settings.



Oh. So the issue couldn't actually be with the speed test site then? Glad we cleared that up.

guv

Oh. So the issue couldn't actually be with the speed test site then? Glad … Oh. So the issue couldn't actually be with the speed test site then? Glad we cleared that up.



Thanks. I do try to help.

Original Poster

Something about this strikes me as strange - The other week my BB was being cut exactly in half; just under 2MB. This 1/4 speed business only started happening after I downloaded a lot... Maybe Virgin have a secret limit in place for those who download a certain amount in so many days/a week?

I had a PM from a mate of someone who's having my same problem...

dcx_badass

Here's some freephone and local rate numbers, hope they help!Customer … Here's some freephone and local rate numbers, hope they help!Customer services & faultsCall free from any landline: 0800 0730399Also: 0151 4777560 & 0151 4777561Wait for the message to end to get put through to customer services & faults0800 0522000Faults; including broadband services until 22:00hrs0800 1831986For broadband technical support - calling from a Virgin Media landline only151Technical support0800 0521435



Thanks, will look back at this thread when needed.. :thumbsup:

Banned

dcx_badass

Virgin do limit it, its about 500mb between 2pm and 11pm i think if not … Virgin do limit it, its about 500mb between 2pm and 11pm i think if not you get put down to 512 or 1meg speeds for the next 4 hours.



Crikey - thats awful - but what Ive seen so many people saying. Others saying they NEVER get throttled or capped!

Have you tried another speed test?

Just tried ]thinkbroadband

Mine comes back ]much nearer what Id expect it to be.

I just ]redid the same test - this time after all the XP updates had finished on my network and it cam back pretty much the same. Strange - cos I do get higher d/l speeds from usenet.com!

Original Poster

I know Virgin cut your connection in half (or, in my case a quarter) if you download 750MB between 4 PM and 12 AM. That's not what I'm getting at.

I meant that Virgin must have an extra download cap in place for those who download so much in a week or something, resulting in the speed being cut down to 1/4 instead of 1/2 if you go over 750MB during the peak hours.

Here's a link for those interested in this issue: ]http//ww…and

I cant find out how fast i can go with BE Broadband, i searched all over samknows.

Banned

odriscoll

I cant find out how fast i can go with BE Broadband, i searched all over … I cant find out how fast i can go with BE Broadband, i searched all over samknows.



Just give them a call tomorrow - they'll tell you over the phone.

odriscoll

I cant find out how fast i can go with BE Broadband, i searched all over … I cant find out how fast i can go with BE Broadband, i searched all over samknows.



Did you do a availability search on it, it tells you which isps are in your area and how close you are to exchange.

And if possible if you have a router now, post the details on ThinkBroadband as they will tell you speed you can get.

between 4000 and 5000kbps which is pretty **** if i chose up to 24mb

http://www.speedtest.net/result/196970072.png

That's about as bad as it gets here. And as i've said before i've yet to ever have my connection throttled even though i've hammered it.

Original Poster

Syzable

That's about as bad as it gets here. And as i've said before i've yet to … That's about as bad as it gets here. And as i've said before i've yet to ever have my connection throttled even though i've hammered it.



It must be nice in the fast lane.

http://www.speedtest.net/result/196974782.png

Now, if only it bloody stayed like that and I didn't get 1/4 instead of 1/2 of that when the lovely speed cap sets in.

I know the take up whereabouts i am isn't very high so about a dozen of us have got the exchange at the end of the street to ourselves which helps.

Original Poster

I'm going to avoid streaming football/going on youtube/using bit torrent/ddl for a few days and see if the speed cap goes back up from 900 to 1.9MB. If it doesn't, time to give the India a call about my problem... :whistling:

Does anyone have any mates who use VM with this 1/4 issue?

You lot are lucky, the max I can get where is live is 2mb. :-(

Virgin Media or Be not available. :-(

Original Poster

Trust me, you don't want VM to be available. Read the the colourful reviews in the link in my posts before last.

http://www.speedtest.net/result/196819056.png

I'm on 4MB


This was at 6pm yesterday :x

Original Poster

MORE4

I'm on 4MBThis was at 6pm yesterday :x



Ouch... It does get worse.

Did you go over the 750MB dl cap?

Edit: Wait, your upload is fine. Did you have bit torrent up at the time of testing?
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