Virgin Media Advice

Hi there
Just after some advice a I am not too clued up on these things.

Our 12 month contract with Virgin Media completed this month. To renew for another 12 months I was offered for £42.74 a month for
Telephone - Line Rental
Talk Weekends
Talk International
Broadband L
TV XL

This was an offer price after I rang to give notice to leave. Do you think it is a reasonable offer or have any of you managed to get it cheaper?

Thanks in advance

17 Comments

What do you currently paid, and for what services?

Original Poster

cw9652

What do you currently paid, and for what services?



Hi there
This is what I get now. Thanks

Main services (Provided by Virgin Media Ltd or Virgin Media Payments Ltd) £48.49

--------------------------------------------------------------------------------

Description Date/period Amount
Telephone Line Rental 05 February - 04 March £12.24
Phone, TV, Broadband Discount 05 February - 04 March £-14.00
Talk Weekends 05 February - 04 March £0.00
Free Voicemail 05 February - 04 March £0.00
TV Size: X L 05 February - 04 March £25.00
V+ HD Box 05 February - 04 March £0.00
Broadband Size: L 05 February - 04 March £25.25

Go back to them and say "show me better"
Tell them you were hoping to pay £25 a month for it, like virgin media but can't afford it.
see what they say!

Come back and tell us though!

Kizah

Hi thereThis is what I get now. ThanksMain services (Provided by Virgin … Hi thereThis is what I get now. ThanksMain services (Provided by Virgin Media Ltd or Virgin Media Payments Ltd) £48.49 --------------------------------------------------------------------------------Description Date/period Amount Telephone Line Rental 05 February - 04 March £12.24 Phone, TV, Broadband Discount 05 February - 04 March £-14.00 Talk Weekends 05 February - 04 March £0.00 Free Voicemail 05 February - 04 March £0.00 TV Size: X L 05 February - 04 March £25.00 V+ HD Box 05 February - 04 March £0.00 Broadband Size: L 05 February - 04 March £25.25



Hey!

And are you happy with the service, and package you currently have?

Heres what I get:

Description Date/period Amount
Telephone Line Rental 05 March - 04 April £12.24
Talk Unlimited 05 March - 04 April £8.00
Phone, TV, B'Band Xl, XXL Discount 05 March - 04 April £-18.50
Fully Itemised Billing 05 March - 04 April £0.00
Free Voicemail 05 March - 04 April £0.00
TV Size: L 05 March - 04 April £12.75
Broadband XL(20) 05 March - 04 April £37.00
Premium TV channels (Provided by Virgin Media Entertainment) £10.00 (NOT DODGY CHANNEL!)
Total : £62.

I'm going to be phoning this month too, starting off at £30 a month for the above.. see how I go lol


Edited by: "5nowman" 15th Mar 2011

Original Poster

Thanks guys,
I just rang and decided to not go with it and give my 30 day notice. I am happy with our service but really cant afford that much at the moment. We have the phone only because it was cheaper to get it in a package but we never use it. Hopefully 'someone' may call me back and offer something lower.
Last week when I called I told them I would be happy paying around £35 a month and they said no way. £42.75 was the best they could do or I could downgrade to L TV or M Broadband.
I always get so nervous calling these people up and I have seen on here some people can get some cracking deals. Guess I need to grow a pair (even tho I'm female!)
Thanks anyway.

5nowman

Go back to them and say "show me better"Tell them you were hoping to pay … Go back to them and say "show me better"Tell them you were hoping to pay £25 a month for it, like virgin media but can't afford it.see what they say!Come back and tell us though!



cw9652

Hey!And are you happy with the service, and package you currently have?



Edited by: "Kizah" 15th Mar 2011

Waiting game begins! I'll be doing the same tomorrow evening.

Kizah

Thanks guys,I just rang and decided to not go with it and give my 30 day … Thanks guys,I just rang and decided to not go with it and give my 30 day notice. I am happy with our service but really cant afford that much at the moment. We have the phone only because it was cheaper to get it in a package but we never use it. Hopefully 'someone' may call me back and offer something lower.Last week when I called I told them I would be happy paying around £35 a month and they said no way. £42.75 was the best they could do or I could downgrade to L TV or M Broadband.I always get so nervous calling these people up and I have seen on here some people can get some cracking deals. Guess I need to grow a pair (even tho I'm female!)Thanks anyway.



Edited by: "5nowman" 15th Mar 2011

Cancel. And they will come back with a much better offer. We got V+, TV XL with HD Channels, 30mb broadband, with the Free homehub thingy, and they reduced our bill too. Worth a shot.

Original Poster

Just an update, called and gave notice and today have received a call from Retentions and have managed to get bill reduced from £48.49 to £33.24 a month. Am very happy with this!
Edited by: "Kizah" 21st Mar 2011

!!! tried to speak to VM! guy from cancellations wasnt budging!
Is retentions a different team? from uk?
never done this before! !!

Retentions is exactly that, they're the companies last attempt to cling onto your money..I means business. I dealt with a guy in virgin media's retentions department called Rupert (The only one, according to him) awhile ago who helped me no end when trying to sort out our broadband.

The retentions team in most companies can offer you the best possible price available in order to keep you on their books. So my advice would be to ALWAYS ask to speak directly to the retentions team if you're thinking about leaving because of the price at the end of your contract, or you're just interested in seeing how far you can knock them down. You'll be suprised!

Well done OP for your persistance!

Edited by: "ClubLife" 24th Mar 2011

ClubLife

Retentions is exactly that, they're the companies last attempt to cling … Retentions is exactly that, they're the companies last attempt to cling onto your money..I means business. I dealt with a guy in virgin media's retentions department called Rupert (The only one, according to him) awhile ago who helped me no end when trying to sort out our broadband.The retentions team in most companies can offer you the best possible price available in order to keep you on their books. So my advice would be to ALWAYS ask to speak directly to the retentions team if you're thinking about leaving because of the price at the end of your contract, or you're just interested in seeing how far you can knock them down. You'll be suprised!Well done OP for your persistance!



So I can phone up and just ask for the retentions team? hit barrier one today!! the guy was giving rubbish offers.. giving me upgrade for the same price

Original Poster

I originally called to see what they could offer me as my contract was up and the person on the line said the best possible price was £42.75 instead of my current price of £48.49.
I said that was still too much and they said there was no way they could go any lower. I thengave my 30 days notice as I wanted to leave. They processed my request and that was it.
Nearly a week later Retentions called saying they were sorry I was leaving. They said If I was happy to stay on for another 12 months on the same package they would reduce bill to £33 a month.
Give your notice, as it seems you will most likely get a call from the Retentions dept with a better offer. Hope this helps.

5nowman

So I can phone up and just ask for the retentions team? hit barrier one … So I can phone up and just ask for the retentions team? hit barrier one today!! the guy was giving rubbish offers.. giving me upgrade for the same price


5nowman

So I can phone up and just ask for the retentions team? hit barrier one … So I can phone up and just ask for the retentions team? hit barrier one today!! the guy was giving rubbish offers.. giving me upgrade for the same price


Yup, you should be able to. Call the sales department, they usually answer the phones quickest. Then ask to be transferred to the retentions department.

I've done it everytime it comes around to renewing broadband/telephone. I also do it with my credit card when I need to do a balance transfer. Barclaycard staff are always more than happy to admit their retentions department can offer me the best possible BT rate, plus I know they can after working for a CC company X) Don't be afraid to haggle, just remember THEY want your money, YOU are the one in control of who you give your money to. You'd be suprised at just how badly they want to keep your business.


@Kizah, did you speak to someone in retentions the first time when they offered it to you for £42.75? Or was it the sales team? I'd be suprised if a retentions department were willing to lose you over ~£10, to have to call you back a week later. Either way, you got a great deal! Well done for sticking it to the man!

Edited by: "ClubLife" 24th Mar 2011

Cheers for advice clublife

i have today given my 30 days notice with virgin and they have processed it , dont really want the hassle of changing so i am hoping i get a call with an offer of a better deal.
How likely is this to happen , we have been customers for over 6 years and pay around £120 a month.
Regards
Chris

chris01744

i have today given my 30 days notice with virgin and they have processed … i have today given my 30 days notice with virgin and they have processed it , dont really want the hassle of changing so i am hoping i get a call with an offer of a better deal.How likely is this to happen , we have been customers for over 6 years and pay around £120 a month.RegardsChris



You joined the site to say this?

Well done Chris.
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