Virgin Media broadband/phone prices

What do people pay for Virgin's basic 70MB broadband and phone (not including line rental)? Trying to figure out whether to stick with them or not, and retentions are playing serious hardball.

25 Comments

Found that if you take up phone /TV/ broadband they will try and give you a deal when you go to retentions. 70mbps sounds odd as they upgraded me to 100mbps from 50 free of charge. Try adding TV just basic package and play around with a couple of add ons and see if they will give you a good deal. Maybe add Tivo.

Original Poster

Thanks for the reply. Not really interested in paying for TV though and last time I mentioned it to them it involved quite a bit more money, so really only want to hear what deals others have got for this exact package.

I think the extent of the (laughably named) "free" speed upgrade from 50mbps depends on location perhaps?

I'm sure with line rental it is cheaper. I pay 40 for 50 broadband and anytime calls.

I pay £24 a month for just the broadband, no phone. Had it removed a few months ago, was a standard price of just over £30 I think without the loyalty discount.

I get a Tvio box and an extra box with Basic TV and one premium add on with 100 mbps broadband for around £32 plus TV paid upfront for a year at the old price. This was negotiated around Christmas time.

Original Poster

vtec

I'm sure with line rental it is cheaper. I pay 40 for 50 broadband and … I'm sure with line rental it is cheaper. I pay 40 for 50 broadband and anytime calls.



Just to be clear, by "not including line rental" I mean that as everyone pays the same (either standard or upfront), I was more interested in the package price for the two basic components (basic broadband and basic phone).

As far as I can tell (based on what the retentions lot told me), the standard price is 25, and the maximum loyalty bonus is now 6. Prices constantly increasing, discounts constantly decreasing...

Edited by: "Ferris" 23rd Jan

Before Christmas I cancelled my phone and tv with VM, they tried at that point to give me a deal which was a waste of time, three days later I had a call to offer me a 12 month deal, XL tv, 200 mb BB and phone including line rental for £35 a month, play hardball, it's worth the effort!

100mb inc line rental - £38pm. Was 35 before price increase

sydney871

Found that if you take up phone /TV/ broadband they will try and give you … Found that if you take up phone /TV/ broadband they will try and give you a deal when you go to retentions. 70mbps sounds odd as they upgraded me to 100mbps from 50 free of charge. Try adding TV just basic package and play around with a couple of add ons and see if they will give you a good deal. Maybe add Tivo.


Are you nuts? The speeds were upgraded free from 50 to 70. They charge extra for 100.

Original Poster

WDTV123

100mb inc line rental - £38pm. Was 35 before price increase



Is this a new customer offer? I know uSwitch are running something like that deal for 12 months.

Or is it a retention deal?

I pay 18 per month for 70 meg bb without phone line.

Original Poster

For those who say cancel and wait for the call back, is there some way to ensure the call back is on my mobile? Guaranteed to miss a one-off call on the landline...

Original Poster

Well, I told them I wanted to leave (and I really do). The guy did say that if I took out a year's line rental saver and cancelled four months down the line (when my current discounts end), I'd get a refund on the remaining eight months. That's just a lie, isn't it? It goes against everything I've read online.

dereklogan7

Are you nuts? The speeds were upgraded free from 50 to 70. They charge … Are you nuts? The speeds were upgraded free from 50 to 70. They charge extra for 100.



Maybe so but as a package there was no increase in what I was paying for 50mbps. So in my books it resulted in free upgrade.

Original Poster

Any thoughts on the idea that Virgin were actually flat out lying to me last night when their rep claimed as "100% fact" that I could get a partial refund on the unused bit of a 12-month line rental saver? Has anyone else ever been offered this? The terms online definitely seem to suggest any kind of refund after 14 days is impossible.

It seems like shockingly bad business practice if they are blatantly lying, knowing the repercussions wouldn't be felt for months.

Paying £28pm for 70mb bb. And that is apparently with £10 discount. No way will I pay full price for it, but I'm limited as there are only 3 fibre providers on my street.
The other 2 are the same price but only 38mbps. Funny that the next street along has 10 providers available though.

Original Poster

Are other fibre providers wildly variable in speed in the same way ADSL services commonly are (distance from exchange etc) and Virgin (generally) isn't?

Ferris

Any thoughts on the idea that Virgin were actually flat out lying to me … Any thoughts on the idea that Virgin were actually flat out lying to me last night when their rep claimed as "100% fact" that I could get a partial refund on the unused bit of a 12-month line rental saver? Has anyone else ever been offered this? The terms online definitely seem to suggest any kind of refund after 14 days is impossible.It seems like shockingly bad business practice if they are blatantly lying, knowing the repercussions wouldn't be felt for months.


There is no way they will offer a partial refund after the 14 days.
Just been through all this as currently in rented accommodation and although I have no intention of moving its always a consideration when paying upfront.
It's laid out quite clearly in their T&C's

Original Poster

Bingstroller

There is no way they will offer a partial refund after the 14 days.Just … There is no way they will offer a partial refund after the 14 days.Just been through all this as currently in rented accommodation and although I have no intention of moving its always a consideration when paying upfront.It's laid out quite clearly in their T&C's



My thoughts exactly. So what the hell was this guy doing trying to lie so blatantly just to keep my business? He even went to the extent of taking offence that I was doubting the credibility of his deceitful claims.

Shocking.

I asked to cancel because they weren't giving me a good offer. My contract was due to end on the 15th Feb. They called me today and asked if they could convince me to stay. After a lot of negotiating they finally offered me Unlimited anytime calls. Talk international 1000 (which is really handy for me as I have family in USA) 70mb broadband and the latest router for £26 a month. Including line rental. I think that's a good deal so I took the offer.

Original Poster

dreamz

I asked to cancel because they weren't giving me a good offer. My … I asked to cancel because they weren't giving me a good offer. My contract was due to end on the 15th Feb. They called me today and asked if they could convince me to stay. After a lot of negotiating they finally offered me Unlimited anytime calls. Talk international 1000 (which is really handy for me as I have family in USA) 70mb broadband and the latest router for £26 a month. Including line rental. I think that's a good deal so I took the offer.



That's an amazing deal! Was that the first call back they made to you after you gave your notice? What were you paying before, and for what service?

Are you paying the line rental up front? If not then all of that for £6/month is unbelievable! I can't even find any mention of Talk International 1000 online, so it must be an exclusive retentions package...

I thought I was quite a good negotiator, but it turns out I'm actually pretty rubbish My call back offered nothing anywhere near as good a deal as that! Gutted

Edited by: "Ferris" 2nd Feb

Ferris

That's an amazing deal! Was that the first call back they made to you … That's an amazing deal! Was that the first call back they made to you after you gave your notice? What were you paying before, and for what service?Are you paying the line rental up front? If not then all of that for £6/month is unbelievable! I can't even find any mention of Talk International 1000 online, so it must be an exclusive retentions package...I thought I was quite a good negotiator, but it turns out I'm actually pretty rubbish My call back offered nothing anywhere near as good a deal as that! Gutted



The deal I was on before wasn't very good. I paid line rental up front and I was getting evening and weekend calls and 50mb broadband and was paying £12 a months.

Actually what happened was my dad cancelled his contract and he got about 3 calls and the last call he got was about 2 days before it was due to disconnect. They gave him this offer for £26 p/m no line rental upfront. Everything included. I thought I'd give it a try. So I cancelled. They called me back first time and I told them about the offer and he wasn't agreeing to it at all and said that offer can't be offered by us. Then he put me on hold and finally decided to check my dads account and he came back and said I have spoke to my manager and asked him if I can just give you that offer instead of you waiting for more calls. He agreed and wohoo I got the offer. I think it's great with the calls I'm getting on it.

Original Poster

dreamz

The deal I was on before wasn't very good. I paid line rental up front … The deal I was on before wasn't very good. I paid line rental up front and I was getting evening and weekend calls and 50mb broadband and was paying £12 a months. Actually what happened was my dad cancelled his contract and he got about 3 calls and the last call he got was about 2 days before it was due to disconnect. They gave him this offer for £26 p/m no line rental upfront. Everything included. I thought I'd give it a try. So I cancelled. They called me back first time and I told them about the offer and he wasn't agreeing to it at all and said that offer can't be offered by us. Then he put me on hold and finally decided to check my dads account and he came back and said I have spoke to my manager and asked him if I can just give you that offer instead of you waiting for more calls. He agreed and wohoo I got the offer. I think it's great with the calls I'm getting on it.



Wow, so that's £7/month for the all the phone things and broadband? Crazy. I guess it comes down to being willing to call their bluff and take it right down to the wire and hope that you're in for that all-important third call (or, in your case, knowing someone else who has already done so!).

Is Talk International a thousand international minutes a month?

EDIT: ...and even the "not very good" deal you were on before was better than my deal!

Edited by: "Ferris" 2nd Feb

Ferris

Wow, so that's £7/month for the all the phone things and broadband? … Wow, so that's £7/month for the all the phone things and broadband? Crazy. I guess it comes down to being willing to call their bluff and take it right down to the wire and hope that you're in for that all-important third call (or, in your case, knowing someone else who has already done so!).Is Talk International a thousand international minutes a month?EDIT: ...and even the "not very good" deal you were on before was better than my deal!



How are you working out £7/ per month. That's confusing lol. Yeh the talk international is 1000 mins to places like USA, Canada , Europe, Hong Kong etc

Original Poster

dreamz

How are you working out £7/ per month. That's confusing lol. Yeh the talk … How are you working out £7/ per month. That's confusing lol. Yeh the talk international is 1000 mins to places like USA, Canada , Europe, Hong Kong etc



Standard line rental is £19/month, so if that's already included in your monthly payment (i.e. you didn't have to pay up front), then that's the equivalent of £7 for everything else you're getting!

Did you get my PM, by the way?

Edited by: "Ferris" 2nd Feb
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