virgin media cable was cut by engineer to get next door connected. should i have to pay £40 setup costs?
The cable to my house was cut to get next door online, I paid the £40 setup costs because there is no box inside my house to connect the router to. The engineer then said another virgin engineer has cut the cable to get next door connected and there should have been a message on the system when I called to get connected. Should I have to still pay the £40?