Posted 3rd Jan
I tried to cancel my broadband contract with virgin media as it’s expiring next month and price is increasing a lot. I did the same last year but retentions team called and offered a good deal so I stayed. This time the operator told me he’s putting a note on the system to make sure nobody from the team calls me like they did last year and he’s putting my cancellation request through. My question is has this happened to anyone before and if yes did they not receive any calls from Virgin trying to keep them as customers? Any advice on what I should do?