Virgin Media Cancellation issue
Found 11th Sep 2017
I have been having lots of dropped connecting with Virgin for about 3 to 4 months now due to the modem restarting itself about 5 to 10 times a day. To resolve this, they had a engineer visit my house, replaced my Hub3 with a new one, but still my problems are not resolved.
My contract ends with Virgin in October, so I signed up with Vodafone.
I called Virgin for cancellation a few times and finally got them to cancel the service. I have payed for Line rental saver in April and discussed with the customer service agent at that time where he confirmed on the call that if I move away from Virgin in October, I will get pro rated line rental saver back. Now the cancellation team tells me that I will not get a refund on the linerental saver. I validated this online and their terms say that I don't get a refund. I am clearly lied to when I was paying for the line rental saver in April. What can I do in my situation? Do I have to lost the money I already paid for linerental saver?