Virgin Media booked an engineer last week (on Tuesday) and sent me confirmation text message that appointment is booked for today (17th Oct).
I am on the phone since last 47-minutes and spoke to three different departments and none of them did manage to find todays appointment. Most strange thing is that; one of the departments didn't manage to find my account when I gave my Virgin Media account number.
Just couple of minutes ago, complaint department has dropped the call while I was waiting to talk to manager. I had already raised a complaint on Virgin Media Website while I was talking with them but didn't get any confirmation.
Is there any Virgin Media Complaint Department (contact Email) where I can send a proof (text message) and keep that email as proof for myself as well??