Virgin media connection problems using linksys router..

Just got virgin media broadband, connected everything (wired) everything worked fine, then i connected it through my Linksys router, now everytime i use my laptop it connects to the router but there's no internet so i have to log into the routers web page (192.168.1.1) and all i do is press "save settings" nothing else and my Internet's back on...i have to do this every single time..
I have reset the router to default settings then set-up the router on my laptop from scratch but that didn't solve the problem. My router does have the latest firmware...

Anyone know what the problem is...?

46 Comments

Banned

bad router

jubbyme;8935194

bad router



Thought you would be the first to answer Jubbyme.lol.

Original Poster

jubbyme;8935194

bad router



nothing wrong with the router, i've been using it for the past 2 years and that was with virgin media but at a different address..

Original Poster

No one????

Forest_Gump;8935515

No one????



Sorry Forest Gump I am of no help.Jubbyme has helped me out many times and he is good.Someone will be on soon to help .Have you told virgin media that you have changed your address?Just a thought.

Do you have another computer?
Does it keep internet?
What do you log on using?
Are you changing the settings via a wired or wireless connection?

Banned

in the settings of the router something about use this mac address

what setting is used there?

change it to use another setting, is it set to use mac address of the router, or the pc, or a custom mac address

Original Poster

Plum;8935587

Do you have another computer?Does it keep internet?What do you log on … Do you have another computer?Does it keep internet?What do you log on using?Are you changing the settings via a wired or wireless connection?



yes i have two machines which connect through it and same problem on both. i've done the setup wired.

forgot to mention in the original post i did setup the router given by virgin media first but the decided to stick with linksys. did the fact that i setup the Dlink router first make any difference

Do the two devices have different IP addresses? (The Router and the Modem)

I have Virgin internet,i used to use a Phillips wireless router and it was always going off,i ended up phoning them about it and the guy said that you have to use their wireless routers,i got one and it has never gone off since.

Original Poster

PhearFactor;8935777

Do the two devices have different IP addresses? (The Router and the Modem)



hmm not sure about this..they shouldn't really should they? i cant even log onto my routers webpage now..!!

Banned

connect via a cable,

reset the router, log back in setup a wireless id and password

pull out wire

turn off modem and router, let them restart

add in your new wireless ap in pc, job done

Forest_Gump;8935792

hmm not sure about this..they shouldn't really should they? i cant even … hmm not sure about this..they shouldn't really should they? i cant even log onto my routers webpage now..!!



They should.

Try and change one of them to 192.168.1.254 and the other one should be 192.168.1.1.

If you cannot access one of the pages, try turning off one of the devices or changing its IP.

It sounds to me like they are both 1.1 which will conflict and cause problems.

Original Poster

baxterboy;8935781

I have Virgin internet,i used to use a Phillips wireless router and it … I have Virgin internet,i used to use a Phillips wireless router and it was always going off,i ended up phoning them about it and the guy said that you have to use their wireless routers,i got one and it has never gone off since.



my router once connected never goes off..its juts the initial connection...i might have to ring them up..

Just read the post properly.

It seems the problem is with the router obtaining DHCP settings from the modem.

Borked router in my opinion to be honest.

I can help you fix it Mr.Gump, I assure you I am better than an Indian call centre lol

Original Poster

jubbyme;8935793

connect via a cable,reset the router, log back in setup a wireless id and … connect via a cable,reset the router, log back in setup a wireless id and passwordpull out wireturn off modem and router, let them restartadd in your new wireless ap in pc, job done



done that about three times so far, ive reset the router via its webpage and manually still same issue..going to look into the IP issue...thanks for the reply though

Original Poster

PhearFactor;8935810

I can help you fix it Mr.Gump, I assure you I am better than an Indian … I can help you fix it Mr.Gump, I assure you I am better than an Indian call centre lol



i'll hold you to that lol

Forest_Gump;8935829

i'll hold you to that lol



I am here all night, just ring the premium phone number below

:thumbsup:

Original Poster

PhearFactor;8935802

They should.Try and change one of them to 192.168.1.254 and the other one … They should.Try and change one of them to 192.168.1.254 and the other one should be 192.168.1.1. If you cannot access one of the pages, try turning off one of the devices or changing its IP. It sounds to me like they are both 1.1 which will conflict and cause problems.



My router add is 192.168.1.1 and the modem is 192.168.1.100

What's MAC address clone?

Forest_Gump;8935726

yes i have two machines which connect through it and same problem on … yes i have two machines which connect through it and same problem on both. i've done the setup wired.forgot to mention in the original post i did setup the router given by virgin media first but the decided to stick with linksys. did the fact that i setup the Dlink router first make any difference


I take it if it's virgin it's a cable modem, in which case you don't set anything on it, just plug into the router internet socket.
Have you turned off the modem to allow the connection to reset itself with virgin and your linksys router?

Forest_Gump;8935872

My router add is 192.168.1.1 and the modem is 192.168.1.100What's MAC … My router add is 192.168.1.1 and the modem is 192.168.1.100What's MAC address clone?



That's a good start, don't mess with the MAC.

Is DHCP turned on? (on the Router)
If it is turn it off and try again.

Original Poster

Plum;8935874

I take it if it's virgin it's a cable modem, in which case you don't set … I take it if it's virgin it's a cable modem, in which case you don't set anything on it, just plug into the router internet socket.Have you turned off the modem to allow the connection to reset itself with virgin and your linksys router?



i've had this problem for couple of days and i never leave my modem or router on if im not using it so im sure the connection has done all the resetting it needs to do...

Original Poster

PhearFactor;8935893

That's a good start, don't mess with the MAC.Is DHCP turned on? (on the … That's a good start, don't mess with the MAC.Is DHCP turned on? (on the Router)If it is turn it off and try again.



Yes DHCP is on
Basic setup
Connection type: Auto config - DHCP
Local IP 192.168.1.1
sub mask 255.255.255.0
DHCP Server : Enable

Turn it off, the DHCP should be controlled by the Modem.

Original Poster

PhearFactor;8935926

Turn it off, the DHCP should be controlled by the Modem.



ok..going to try that. going to turn everything off and back on..see what that does...b back in 5 mins

Forest_Gump;8935949

ok..going to try that. going to turn everything off and back on..see what … ok..going to try that. going to turn everything off and back on..see what that does...b back in 5 mins



Make sure you save.

Banned

Forest_Gump;8935872

My router add is 192.168.1.1 and the modem is 192.168.1.100What's MAC … My router add is 192.168.1.1 and the modem is 192.168.1.100What's MAC address clone?



it was mac address thingy i mentioned earlier, you can clone your pc mac, or use a custom mac, or the router mac, set it to use router mac

Original Poster

PhearFactor;8935953

Make sure you save.



same problem...again my laptop connected to the router but no internet connection so all i did was go on 192.168.1.1 and save settings and my ineternets on...

No, I meant save the router settings before you reboot.

Original Poster

PhearFactor;8936007

No, I meant save the router settings before you reboot.



yes i did that..i saved the setting with the dhcp turned off then restarted the modem router and my laptop

I had to save settings again to get the internet connection

BTW the dhcp setting on the router...is that not just for the allocation of ip addresses for the local network..

Also, leave the router and modem plugged in all the time, Every time you turn the modem on, you get new settings off Virgin. Leave everything plugged in and the problems will more than likely go away,

Forest_Gump;8936020

BTW the dhcp setting on the router...is that not just for the allocation … BTW the dhcp setting on the router...is that not just for the allocation of ip addresses for the local network..



Yes, it also tells the device where to get the internet, in some cases to go to 192.168.1.100 (the Routers address) for the internet. This would obviously cause a problem.

Can you fire up CMD?

Go to Windows Start menu, either type 'cmd' in the search box, or hit 'run...', type 'cmd' and press enter. Once the black box opens, type in "ipconfig" and push enter.

You should be able to copy and paste the contents in a reply. Right-click the black box, click select all, then press enter. Then paste the contents into a reply, you can remove the username information at the top for your privacy if you want to.

Original Poster

Windows IP Configuration


Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : cable.virginmedia.net
Link-local IPv6 Address . . . . . : fe80::3471:32fc:5a9c:c799%12
IPv4 Address. . . . . . . . . . . : 192.168.1.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : cable.virginmedia.net

Tunnel adapter isatap.{D3539830-1B53-40CC-8DE5-A9DF0D6A7096}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Local Area Connection* 11:

Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::18d5:3fff:a310:c3b5%17
Default Gateway . . . . . . . . . :

Tunnel adapter isatap.{CD3ECDC6-FFD3-4DFC-9DC3-A233C2166931}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter isatap.cable.virginmedia.net:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : cable.virginmedia.net

C:\Users\Zee>

Okay, any chance you can reboot like you did earlier, but don't save the settings (ie. leave it unconnected to the net, but connected to the router), and do what you just did above again.

I only require this bit next time:

Wireless LAN adapter Wireless Network Connection:Connection-specific DNS … Wireless LAN adapter Wireless Network Connection:Connection-specific DNS Suffix . : cable.virginmedia.netLink-local IPv6 Address . . . . . : fe80::3471:32fc:5a9c:c799%12IPv4 Address. . . . . . . . . . . : 192.168.1.100Subnet Mask . . . . . . . . . . . : 255.255.255.0Default Gateway . . . . . . . . . : 192.168.1.1

Original Poster

this is after rebooting, connected to the router but no internet

Windows IP Configuration


Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : cable.virginmedia.net
Link-local IPv6 Address . . . . . : fe80::3471:32fc:5a9c:c799%12
IPv4 Address. . . . . . . . . . . : 192.168.1.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : cable.virginmedia.net

Tunnel adapter isatap.{D3539830-1B53-40CC-8DE5-A9DF0D6A7096}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter isatap.{CD3ECDC6-FFD3-4DFC-9DC3-A233C2166931}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter isatap.cable.virginmedia.net:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : cable.virginmedia.net

Okay, pop back on to the Router settings page and go to the MAC address section you spotted earlier. Tell it to clone from the PC. Then save the settings.

This time, reboot the modem/router and your PC.

Original Poster

PhearFactor;8936208

Okay, pop back on to the Router settings page and go to the MAC address … Okay, pop back on to the Router settings page and go to the MAC address section you spotted earlier. Tell it to clone from the PC. Then save the settings.This time, reboot the modem/router and your PC.



Done..but still the same..

Rightio, last thing to try:

Go to Control Panel. Locate 'Network and Sharing Centre' it looks like the below pic once opened.

http://www.trainsignaltraining.com/wpnew/wp-content/uploads/2006/11/vista_ip.jpg
Click on the red circled item.

Right click the 'Wireless LAN adapter' and hit 'Properties' - You should see something similar to the below pic:
http://www.trainsignaltraining.com/wpnew/wp-content/uploads/2006/11/vista_tcpip.jpg
Click on the red circled item. Then click Properties again.

You will come to this screen:
http://www.myf2p.com/FAQ/images_staticIPVista/vista_IP_settings.png

Do the same as the above picture but use these settings:
IP Address: 192.168.1.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1

Preferred DNS Server: 192.168.1.1
Alternate DNS Server: Leave this blank

Hit 'OK' on all the windows to exit and apply the settings. Then try again.

Original Poster

Nope. did not work. the IP settings did change but same issue again.


Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::3471:32fc:5a9c:c799%12
IPv4 Address. . . . . . . . . . . : 192.168.1.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1

Thanks for all the help. I might just go back to the router VM sent me...
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