virgin media contac

Hi I'm having difficulties trying to contact and speak to virgin media used all their online numbers, kept me waiting and they cut me off as soon as they pick the phone up.

I'm trying to cancel my contract with them, unfortunately it didn't work out well for, I know many have good experience with them. I have had just problems with them, connection low, landline don't work, attitude and all sorts, all I need to do is cancel but I'm never put through

13 Comments

08000520422 just spoke to them about my price rise no luck might cancel gotta do it within 30days

llukejames

08000520422 just spoke to them about my price rise no luck might cancel … 08000520422 just spoke to them about my price rise no luck might cancel gotta do it within 30days


For the price rise i think weve got till 30th November to cancel.

For trying to ring if you cant get through to cancellation dept then ring new customers line and ask to be put through.

let me know if any one gets something done to the 3.5...
they said i could go from 100mb interent to 50mb for 1p extra .... to avoid the 3.5 charge...

llukejames

let me know if any one gets something done to the 3.5...they said i could … let me know if any one gets something done to the 3.5...they said i could go from 100mb interent to 50mb for 1p extra .... to avoid the 3.5 charge...


Mines a £2.99 hike. They are promising a review of my package as ive been with them 10 years and ive got a BT deal lined up thats half the price over 12 months

Original Poster

bigweapon07

For the price rise i think weve got till 30th November to cancel. For … For the price rise i think weve got till 30th November to cancel. For trying to ring if you cant get through to cancellation dept then ring new customers line and ask to be put through.



Thanks that's exactly what I did got there quicker

Original Poster

llukejames

08000520422 just spoke to them about my price rise no luck might cancel … 08000520422 just spoke to them about my price rise no luck might cancel gotta do it within 30days



Thank you called them up, they said they're putting discount only my account of £3 something, I just need hard copy so they're not blagging.

Original Poster

On* not only

0345 454 1111 I got through on this number hope it helps

Original Poster

knightinho

0345 454 1111 I got through on this number hope it helps



Yeah that's the number the lady put the phone down after waiting 10 minutes

This is the number I always use for any issue. 01264401402

use the live chat?

justanothercid

use the live chat?



They don't let you cancel over chat, will ask you to call now.

Original Poster

Thank you everyone for the response I really appreciate it
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